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MANAGING THE BUYER'S HOME INSPECTION IS ONE OF THE MOST IMPORTANT DUTY OF A BUYER'S AGENT, Chapter 6 of 8

* * * *  HARD CORE REAL ESTATE TALK * * * *

LENN IS PAID FOR WHAT SHE KNOWS, NOT FOR WHAT SHE DOES!

Reference is made to the recent posts of Gary Bolen and comments thereto by Bob Stewart about agents getting the message out describing [justifying] the services provided to home buyers.   

Specifically, Bob Stewart suggested that we write about the duties outlined in my post of November 11, 2006:

1.  Make the appointment
2.  Show the home
3.  Provide the required disclosures
4.  Write the contract and escrow
5.  Manage financing for the buyer
6.  Manage inspections
7.  Manage the title work
8.  Schedule the settlement and manage settlement services

Today's chapter describes the Buyer's Agent's duties in the home and other inspections when selling FSBO listings. 

THE BUYER'S AGENT'S ROLE IN THE HOME INSPECTION
The importance of home inspections and other inspections cannot be understated, for most homes.
Most real estate is sold "as is".  "As is" literally means, "what you see is what you get."  

WRONG!! 
That is precisely what many FSBO Sellers believe and it is not right.  Yes, what you see is
what you get, as long as:

The Seller has disclosed any known defects that would have caused the buyer to refuse to buy that house if
the defects were known by the buyer. 
The appliances, heating and cooling, plumbing, electrical systems are in operating condition. 
The foundation is sound and the house does not have water penetration from above or below or in between.
The structure of the house, windows, doors, roof, garage, etc. are all in operating condition.

Sound complicated? 
Evaluating a whole house is, indeed, complicated.  While the owner believes that the house is being sold "as is", the Contract of Sale contains a paragraph providing that, at settlement, the house will be
conveyed - vacant, clear of trash and debris, broom clean and in substantially the same condition as existed on the Date of Contract Acceptance. 

That's not all. 
The contract also states, and the Seller has agreed that "all electrical, heating, air conditioning,
plumbing (including well and septic), and any other mechanical systems and related equipment, appliances and
smoke detector(s) included in this Contract shall be in working condition."
  Since most home buyers are not competent to test and evaluate the operating condition of the various systems in a house and their agent is not qualified as a home inspector, a home inspector will be hired to perform a whole house inspection.  Or, the buyers may elect to only have the mechanical systems inspected.  As long as the Seller agrees in the Contract that specific components of the house will be in operating condition, there will be a contingency whereby the buyer, on receipt of an inspection report, (A), request that the Seller make repairs, replacement of the defective system(s), or (B), void the Contract.  The Buyer's Earnest Money Deposit will be refunded.  With FSBO Sellers, we require that the Seller sign a Release of Earnest Money as a condition of the contract.  FSBO Sellers often believe that they can tie up a Buyer's earnest money and will do so if a contract falls apart.  It is even often done to cause harm to a buyer.  There is only one way to protect the Buyer's Earnest Money and that is to have a Release of Earnest Money in the file and/or, have very small Earnest Money Deposits with a Buyer that understands the risks.  As the Trust Agents for the Earnest Money, some states provide a statutory process for returning the Buyer's Earnest Money, but the pre-signed Release is far better.

"AS IS" Contracts.  It is possible and sometimes advantageous to the Buyer to buy a house "as is" with the mutual agreement in the Contract of Sale that the property condition paragraph be deleted and the contract accepted by the Buyer and Seller without a home inspection contingency.  Home buyers with experience owning a home may be completely comfortable buying a home, even one with known defects, without a home inspection, if the price is right. 

BUYER'S AGENTS DUTIES IN A FSBO PURCHASE WITH A HOME INSPECTION.  
If the Buyer knows a home
inspector or gets a recommendation for a home inspector, or simply goes to the Yellow Pages or Internet to fine a home inspector, fine with us.  An experienced Buyer's Agent should be able to evaluate the quality of the home inspection and if it is inadequate, advise the Buyer.  If the Buyer asks for a home inspector recommendation, we are happy to arrange the home inspection with a known, skilled home inspector.  We are the Buyer's Broker and if the Buyer asks for a home inspection referral, we recommend inspectors known to be thorough and who produce a report at the end of the inspection.  The Buyers Agents may also be familiar with well and septic testing resources and will schedule these inspections for a time within the inspection contingency period. 

WHAT RECORDS DOES THE SELLER HAVE? It's important to request that the Seller provide the Buyer with any
maintenance, warranty, repair, permits, improvement records in their possession.  If the Seller has owned the house for 20 years and the addition on the back of the house is 5 years old, they should have records from a home improvement company or permits from home owner performed improvements.  Permits are required for any structural, electrical, plumbing improvements to a house and without proper permits and county inspections, the Buyer has no way of knowing that the improvements meet the Building Code.  This can cause many problems in the future and a Buyer's Agent should know to obtain proof of the safety of any homeimprovements.

THE BUYER'S AGENT attends the home inspection and, while not participating in any testing, is available to observe any defects found so that they can describe accurately the defect and request for repair, replacement or monetary compensation for the defect.  When the home inspector writes the inspection report, the Buyer's Agent and the Buyer consult about the value of any recommended repairs or replacements and prepares a Home Inspection Report to be delivered to the Seller within the time limit included in the home inspection contingency. If the Seller does not respond to the Home Inspection Report within the time required in the Home Inspection Contingency, get ready for settlement.  This is a difficult concept for many Buyers and Buyer's Agents. 

However, the terms and conditions for responses are clear in the Contract and unless a Contract requires a signature of acceptance or rejection, most contingencies are self executing and no further action is needed or recommended.  It is clear from the below clause that the ignoring the Notices results in their acceptance.  If the Seller doesn't not understand the meaning of these clauses, they should be advised to seek legal advice or hire an agent to help them.  We do not interpret the Contract of Sale for a Listing agent and we do not interpret the Contract of Sale for an unreprestented FSBO Seller. 

"Failure of either party to respond within 3 Days after Delivery of Notice from the other party will result in acceptance by both parties of the terms of the most recent Notice." 

WE DO NOT REVIEW THE HOME INSPECTION REPORT WITH THE SELLER.  We would not review the Home Inspection Report with a Listing Agent and since the Seller is representing themselves, we do not review it with the Seller.  If the Seller has any questions about the Home Inspection Notice, we refer them to the Contract of Sale.  They always have the freedom to obtain an attorney review or hire an agent to represent them or advise them about the details of the Home Inspection Contingency.  However, we can negotiate the home inspection repairs with the Seller.  Negotiating price, home inspection matters, etc., are part of the duties of a Buyer's Agent.  If the Seller counters or refuses to make repairs or replacements requested in the Home Inspection Report, we accept their offer and present it to our Buyer.  In general, this process is successful as long as defects are not structural or would be very expensive, such as Polypropylene water pipes, roof replacement, serious electrical safety matters or water penetration, heating or cooling systems, etc.  If the home
inspection reveals structural defects, serious water penetration, the Buyer is usually going to void the Contract.  When faced with expensive repairs or replacement, the Seller often becomes angry and refuses to do anything.  At this time, it's up to the Buyer to decide whether or not they wish to take the house as it is with the known defects.  The important thing to note here is that the Buyer does, indeed, know of the defects and takes the house with full knowledge of the cost of repairs to themselves after settlement.  If the price of the house was favorable to the Buyer, this often makes sense. 

When representing a Buyer in a FSBO purchase, the Buyer's Agent must communicate signature needs to the Seller quickly.  Many FSBO purchases fall apart because, with only one agent involved, dates can be missed and contingencies not removed timely.   

We will deal with the seller honestly and truthfully.

We will advocate for our buyer/client.

   Lenn's BlogE-Mail Homefinders.com


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33 Comments on FOR SALE BY OWNER, A BUYER'S AGENT'S GUIDE to Selling FSBOs, Chapter 6, Manage the Settlement Services

MAR
21
2008
419,966 Points 71 Featured Posts Outside Blog Called Shot Master
This is just an amazingly informative series Lenn.  For agents I currently work with, I'm going to point them in the direction of these posts.  Wow!
9:55am • #1
3 Featured Posts

Lenn -  I have really enjoyed your series.  In our area, they tell us not to be present for the home inspection.  That it is between the buyer and the inspector.  I have trouble with this.  I do see the point, sort of, but not really.  Am I making sense? 

Have a Fabulous Real Estate Day!

Anona

 

10:16am • #2
1,546,189 Points 417 Featured Posts Localism Sponsor Attended Rain Camp Called Shot Master

Jason.  Thanks.  I'm reluctant to give away too many "trade secrets".  But, I'm really only scratching the surface.

Good buyer representation are far more complex than most folks realize. 

 

10:17am • #3
1,546,189 Points 417 Featured Posts Localism Sponsor Attended Rain Camp Called Shot Master

Anona.  I believe that it depends on what you're hired to do.  If a buyer's agent isn't going to manage the home inspection, that should be disclosed to the buyer before they agree to work with you.  Once they hear that their agent only provides limited services, they may want to hire someone else.

IMO, not attending home inspections puts the agent at risk of not representing the buyer in the home inspection matter when there are defects that are not handled properly. 

If agents don't go to home inspections, what do they do with a FSBO sale, let the buyer and seller duke it out??

Thanks for commenting.  I believe that our duty is managing the transaction and that means every part of the transacition.

The more duties of a Buyer's Agent "they" tell us to avoid, the more we devalue our services. 

10:21am • #4
321,106 Points 52 Featured Posts Outside Blog
Lenn, I have only been involved as a buyers agent in a FSBO sale once and the words "I represent the buyer, ask an attorney" came out of my mouth so often that the sellers were finishing my sentence.

I can't tell you how much I've enjoyed this series from you and am looking forward to the next installments.  Thank you SO much for all the time you are taking with this. 
10:53am • #5
1,481,920 Points 276 Featured Posts Localism Sponsor Outside Blog Attended Rain Camp Called Shot Master
Lenn, this series is terrific.  And I think that every seller in the Commonwealth of Virginia who tries to hide behind the property disclaimer should read it.  So should the buyer brokers who bring a book to the home inspection and see their role as opening the door and staying out of the way.  Great post - as always.
11:13am • #6
1,546,189 Points 417 Featured Posts Localism Sponsor Attended Rain Camp Called Shot Master

Kris.  You have good instincts.  FSBO sellers have a choice.  They either get an attorney at their expense, hire a seller's agent at their expense, or just take their chances with the docs.  I can't and won't help them. 

But, I'm always nice so they trust me completely.  They should not. 

The language in the contract and addenda are far beyond the comprehension of the average FSBO whose real esperience is usually limited to buying the house they are selling. 

Agents out of real estate school don't understand half of the contract, how could the average home owner??

11:23am • #7
1,546,189 Points 417 Featured Posts Localism Sponsor Attended Rain Camp Called Shot Master
Patricia.  Thanks.  I love home inspections.  I learn something on each one. 
11:25am • #8
737,523 Points 9 Featured Posts Outside Blog
Lenn - another page in an excellent series - Like me you probably remember the days of buyer beware how times have changed the way we do business and the amount of knowledge a responsibility we are now accountable for.
11:58am • #9
881,493 Points 210 Featured Posts Localism Sponsor Outside Blog Called Shot Master

You are so detailed with your knowledge of the process and I am enjoying your series on all points. Thanks. (I learn :)

12:00pm • #10
1,546,189 Points 417 Featured Posts Localism Sponsor Attended Rain Camp Called Shot Master

Kathy.  I do, indeed, remember of the old days before Buyer's Agency.  I had a short discussion about that this morning with a gentlemen to whom I refer buyers. 

Sally.  Thnaks.  I'm not even scratching the surface, but it's enough to let agents know that they need to understand agency when selling FSBOs. 

12:08pm • #11
570,069 Points 100 Featured Posts Localism Sponsor Outside Blog Hit Router
One of the things that many need to be reminded of is that "As Is" does not cover up fraud.  If you do not properly disclose, you are wide open for trouble "As Is" or not.
12:48pm • #12
1,546,189 Points 417 Featured Posts Localism Sponsor Attended Rain Camp Called Shot Master
Good point Randy.  But, I leave it to the FSBO seller to determine whether or not they are engaging in fraud.  If they don't disclose and our inspections reveal a serious defect - THEY ARE MINE. 
12:54pm • #13
428,614 Points 1 Featured Post Outside Blog Attended Rain Camp
This series is great, Lenn. You are a prolific writer. Hope it comes back to you in sales!
6:02pm • #14
101,898 Points

Hey Lenn,

Great Stuff! and Oh, So True! 

I am amazed at how often FSBOs have no information, wrong information, or old information (which ends up being wrong information).  The classic "As-Is" Clause is a perfect example.  Another is when they use general practice attorneys for real estate.  I had one FSBO Seller's attorney send a counteroffer after the contract was already executed (think he meant to use an amendment)  Things get crazy when an incompetent attorney is involved.

For the record, I love competent attorneys (even when they are driving me crazy).

6:21pm • #15
1,546,189 Points 417 Featured Posts Localism Sponsor Attended Rain Camp Called Shot Master

Ann.  Thanks.  I'll take sales anywhere they come from.  They all come from the Internet, so we keep writing.

Laurie.  You are so right.  Sellers do not understand the contract.  We rarely have attorneys involved here. 

6:43pm • #16
405,259 Points 25 Featured Posts Outside Blog Called Shot Master

This is fabulous information Lenn! You should put this series into a mini pamplet and provide sell it! to us!

 

10:35pm • #17
Lenn, keep it up and I just may switch professions.  This is a great series.  A lot of what you have said should or could be applied to most sales.  Never let your guard down and always remember you are the expert consultant for your buyer in their transaction.
11:27pm • #18
MAR
22
2008
1,546,189 Points 417 Featured Posts Localism Sponsor Attended Rain Camp Called Shot Master

Alan.  Thanks for the kind words.  Buyers and sellers, however, don't realize how complicated a transaction can be until they are in the middle of it and something goes wrong. 

Karen.  Thanks.  It's here, free for anyone who can find it. 

7:15am • #19
513,653 Points 88 Featured Posts Outside Blog Attended Rain Camp

Lenn,

If I'm off subject please stop me...

From what I see about FSBO's is over 70% of them never sell themselves and end up using an agent. They also end up getting more using the agent. Most are only looking to pay the agent if they bring in the buyer. And sometimes they just want us to write the contract while they find the buyer.

Why not just hire an attorney? I won't have the liability for X% and I'm not in the business to just supply a written contract. I have not had the greatest response to them and would rather let them call me...I have picked up a few who interviewed me before trying and ended up with me in the end anyway.

The only way I end up at the inspection is if the buyer is mine and mine only.

7:24am • #20
1,546,189 Points 417 Featured Posts Localism Sponsor Attended Rain Camp Called Shot Master

Neal.  Thanks for dropping by. 


This series is limited to Selling FSBO properties as a buyer's broker.  FSBO listings are, to me, just more inventory.  They may be in our MLS as an "MLS Only" listing for which they paid $295 to "Exclusive Agency" listing brokers in our area.  Or, they may just have a sign in their yard.  Either way, they are just inventory and it is possible that they have a great house. 

Of course, they are FSBO listings because they want to save the listing fee.  Fact is, they don't save anything when I sell their home because, in the end, they pay me, through the buyer a very good fee. 

If they understood our business and the role buyer's agents play, they would absolutely get themselves a listing agent quickly.  Most of the eventually do, but we don't sell "most of them" just an occassional one. 

This series was written in response to Bob Wilson, question to me about why don't I write about how an agent selling FSBOs earns their fee. 

I'm really only scratching the surface by describing the duties and documents used.  There's no script involved in these posts and that is where a good agent does their best work, gaining the confidence of the buyer or seller to accomplish the goal of their buyer client.

I am very careful about liability.  I'm the most risk averse broker you'd ever meet.  That's why I am so careful about crossing the line of dual agency.  I represent the buyer and make sure the seller makes no mistake about that.  At any time if they wish to hire and attorney or agent, fine. 

Most agent's contact with FSBOs is in trying to list their property for sale.  I have no interest in listing their property.  My goal is to help my buyer buy the property at the best price, terms and conditions for my buyer. 

The FSBO seller needs an agent too.  They just think they don't.

 

 

7:58am • #21
688,790 Points 117 Featured Posts Localism Sponsor Outside Blog Called Shot Master

Lenn,

I appreciate the line LENN IS PAID FOR WHAT SHE KNOWS, NOT FOR WHAT SHE DOES!  Now I have to go back and read the entire series.  There just aren't enough hours in the day!  It's Saturday, and my first appointment is at 8:00 a.m.

You write in such an engaging manner; were you a teacher in a previous career?

Mike in Tucson

8:15am • #22
1,546,189 Points 417 Featured Posts Localism Sponsor Attended Rain Camp Called Shot Master

Thanks Mike. 

Was I a teacher in a previous career??  In a few previous careers.

8:29am • #23
830,093 Points 156 Featured Posts Outside Blog Hit Router Attended Rain Camp Called Shot Master

Good Morning Lenn,

Obviously you have done an excellent job here with this series. My original comment was likely 3 long paragraphs about the contrast with CA. After I wrote it, it was a, "What am I doing"? "Who cares" ? So I deleted it all and now you are getting just the compliment.   Emoticon

11:11am • #24
1,546,189 Points 417 Featured Posts Localism Sponsor Attended Rain Camp Called Shot Master

William.

Thanks for the "comment".  I would welcome the three long paragraphs too.

One of the nice things about ActiveRain is, when a buyer contacts me from any part of the country, I am familiar with their market.  Thanks to my ActiveRain friends.

I have a buyer now in Atlanta now.  If she tells me one more time how much house they have in Atlanta, I will scream "I know your Atlanta market and you are going to have to pay a lot more to get it here".

In fact, I told her that yesterday.

 

11:31am • #25

I attend each and every home inspection. I cannot imagine being in the dark about such important matters - as a result of being at every inspection, I am also quite aware of how things appear in person versus in print.

In Florida we have the option to write the contract "As is with right to inspect" - Seller is not required to fix anything, but we can walk away for any reason. When buying an as-is home, this makes the Seller feel protected, but it is also a huge protection for the buyer, so they dont fall into a money pit.

Best regards, great article for Buyer Agents!

11:32am • #26
1,546,189 Points 417 Featured Posts Localism Sponsor Attended Rain Camp Called Shot Master

Regina.  Thanks for dropping by. 

All real estate in my area, MD and VA is sold "as is".  But, if there is a home inspection contingency, the buyer can walk if they don't like what they find.  Or, they can notice the seller of defects and they can negotiate repairs and if the seller won't make them, the buyer can notice the buyer that they are saying goodby. 

That gets a bit tougher because of the earnest money but we work it out.  If the defects are serious, the seller is probably going to have to fix them anyway or notice future buyers and their agent has the same duty.

It just doesn't make any sense for sellers to try to get buyers to buy defects.  It can come back and haunt them.

 

11:41am • #27
830,093 Points 156 Featured Posts Outside Blog Hit Router Attended Rain Camp Called Shot Master

Hi Lenn, Perhaps what I will do is to send you an e-mail when I get a chance of our CA purchase agreement and the addenda and you can see for yourself. I only wish I had the 6 or 7 year old contracts that addressed the issues you discussed in the post concerning the condition of the property and what and how it was to be conveyed by the owner.

The contrast is noteworthy, Perhaps you have already reviewed our agreements, in which case my proposed e-mail would be redundant.

11:55am • #28
1,546,189 Points 417 Featured Posts Localism Sponsor Attended Rain Camp Called Shot Master

Bill.  I've never actually seen a California Contract of Sale, although I've heard the horror stories. 

Our contract is up to 11 pages PLUS addenda, which can easily add another 20 pages or more. 

Disclosure, disclosure, disclosure. 

Bottom line is, there is no way a consumer can navigate their way through the law in Maryland.  Virgnia is a tad easier because it's a caviet emptor state. 

FSBO sellers rely on the Buyer's Agent to manage the sale of their home.  Real estate law covers all transfers, not just brokered transfers. 

12:26pm • #29
120,649 Points 2 Featured Posts Outside Blog
Lenn this is fabulous, I have to go read the rest of your series now!
2:11pm • #30
1,546,189 Points 417 Featured Posts Localism Sponsor Attended Rain Camp Called Shot Master
Thanks Ana.  Enjoy.  We don't see as many FSBO homes as in the past.  But, they're still there.
2:39pm • #31
734,092 Points 136 Featured Posts Localism Sponsor Outside Blog Hit Router Attended Rain Camp Called Shot Master
Excellent, Lenn.  I'm going to bookmark this and use it to educate consumers the next time this situation comes up.
5:00pm • #32

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