I have had the same problem over the years but I keep moving forward and brush off the negativity.
Thank you for all the excellent comments!!! The interesting thing is that the customers she is referring to are great... 700 plus scores, excellent DTI and LTV... plus they are nice people... The kicker is they are in their mid 20's to early 30's with lots of friends to refer...
Rick,
I agree with Nathan; I'd ignore her and close the loans. Your attitude is wonderful and they will remember that.
Rick,
I've always advised every client, colleague, and associate about our roles in the world. Here's my philosophy: We work in an industry that is an economic indicator. How well we perform our jobs each day, each customer, each file directly affects in return the cost of consumable goods like gas and groceries, as well as, the return on our investments...looked at your 401k lately???
Check out our current market and you know what the impact of our performance can be. So when you work with someone that has the kind of attitude that you suggest I think it's important to question whether that is their personality disposition or is it how they work? Does this attitude extend into their performance such as how they write contracts and negotiate for the "losers, twits, and jerks" and what do they tell your joint clients about you when you're not listening. Some people just complain about work. Some actually perform that complaint. I think it's important to learn which of these personalities this person really is before making your decision. If the attitude translates to actual negligence we could all use the favor of not having to do business with this person. If it's just their disposition to speak negatively I have to suggest just sucking it up. There's one in every professional environment. Two in mine actually!
Best of luck with a tough decision.
Rick -
Don't let her attitude bother you. Sounds like the people she's referring need a good broker - YOU!! Stay in touch and take the repeat business. If she doesn't treat them well, they'll move on when they need to sell their house.
What you could try with her - when she sends a note and calls the people a name - you can reply how much you enjoy working with them, after a few times she may get the hint. :)
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