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False Data Leads To False Conclusions!

By
Real Estate Agent with Transaction Alliance 513.520.5305 www.LizTour.com SAL.2002007747

Data provides options, but is it the BEST option for you?False Data Leads To False Conclusions!

There's data everywhere, even when we don't realize it, we're factoring it into our lives and making decisions. 

The temperature is this, but with wind chill feels like THAT.  Better put on a jacket.

Gas is $3.87 at this station and $3.79 at that station, but do I want to have to make a left turn across a busy street?  Is the savings worth the extra risk?

But sometimes the data is false, or if not false, at a minimum misleading.  You have to understand the source and the context of data before forming conclusions.

From a personal standpoint we're facing that right now.  We wrote last week about the semi putting the cab's lug nuts into the side of our Miata and shredding the door and fender.  And here's where the insurance company is making decisions with false data.  When Liz bought the Miata, it wasn't just any 1999 Miata, but a limited edition 10th anniversary edition Miata.  Only 7500 made WORLDWIDE and 3500 max sold in the U.S.  The valuation service thinks just because a car is labeled "10th Anniversary Edition" in the sales database, that the car IS a 10th Anniversary database.  It doesn't take long looking at cars.com and autotrader.com to determine that there are PLENTY of cars being labeled "10th Anniversary" that aren't.  Green cars, silver cars, black cars all with the label, when the TRUE 10th Anniversary cars are a unique blue color.  The end result?  A VERY low valuation by the insurance company because the data to form their conclusion is FALSE.  

We see the same issues with false or misleading data in real estate on a regular basis.  The phrase "garbage in, garbage out" applies.  Homes are inaccurately presented, sometimes unintentionally, sometimes maybe not so unintentionally. 

For instance, we routinely see in our MLS lot size listed as "0.00" acres.  Now unless that listing is for a condo, there IS land associated with the sale.  The net result is a consumer may think there are NO homes for sale that meet their criteria (assuming lot size is one of their criteria), because that home is INVISIBLE to any searcher that cares about lot size.

Along the same lines, you have to pay attention to zip codes and school systems.  Locally we have a subdivision that is MASON schools but has the LEBANON zip code.  And we have developments that have a Mason mailing address, but Kings Schools. 

So if you make the assumption that ALL 45040 zip code homes are in Mason schools, or that ALL Mason school homes are in 45040, well in each case the data in front of you might lead to a false conclusion.

So it pays to understand data.  Is it GOOD data, or BAD data?  And in real estate, having a team that can tell the difference between the two can lead to you saving tens of thousands of dollars.  Hire the real estate team that has an engineer on staff!  A quick call to The Liz Spear Team of RE/MAX Elite and we can be crunching the numbers for you!

Serving Warren County's home buyers and sellers,

Liz and Bill aka BLiz

Posted by

Serving Warren County Ohio & Adjacent Areas

The Liz Spear Team of Transaction Alliance
Elizabeth Spear, ABR, Ohio License SAL.2002007747

William (Bill) Spear, Ohio License SAL.2004011109  Kentucky 77938
Ask for us by name if you visit the office!

EHO
Bill Direct:  513-520-5305
Liz Direct: 513-265-3004     
Fax: 866-302-8418

MailTo:  Liz@LizSpear.com

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Comments(86)

Mike McCann Nebraska Land Broker
Mike McCann - Broker, Mach1 Realty Farm & Commercial Land Broker-Auctioneer Serving Nebraska - Kearney, NE
Farm & Commercial Property For Sale 308-627-3700

I would have crossed for the gas. And would fight the insurance company like hell.  I would find three or more of the nicest Miata's in the world and say here is their value.

And I would mention that my neck might be ready to start hurting and I might be having migraines from worrying about the wreck.

Mar 22, 2014 12:40 PM
Dorte Engel
RE/MAX Leading Edge - Bowie, MD
ABC - Annapolis, Bowie, Crofton & rest of Maryland

Dear BLiz,

Bummer about your Miata & good point about the data. I try to fill out my listing data completely, but once in a while get something wrong too.

Mar 22, 2014 01:58 PM
Conrad Allen
Re/Max Professional Associates - Webster, MA
Webster, Ma, Realtor

Hi Bill.  I hate dealing with insurance companies.  Good luck.

Mar 22, 2014 08:35 PM
Sally K. & David L. Hanson
EXP Realty 414-525-0563 - Brookfield, WI
WI Real Estate Agents - Luxury - Divorce

urgh...another case of no home work !

Mar 22, 2014 10:38 PM
Liz and Bill Spear
Transaction Alliance 513.520.5305 www.LizTour.com - Mason, OH
Transaction Alliance Cincinnati & Dayton suburbs

Joan, It's what our clients should expect from us, due diligence to get them the best deal.

Russell, And what agent wants THEIR deal to get sidetracked because the data supplied to the appraiser isn't accurate?  It's a real risk that we should all be aware of.

Anna, Glad you liked it!

Mike, I did find comparable Miatas for sale and provided that info to my insurance company.  Still waiting on what I expect to be a revision.  Getting to the point of feeling like I'm being penalized by them for doing the RIGHT thing rather than the EASY thing for them.

Dorte, We're all human, we might have it right or wrong on the listing input sheet, from there the admins might make a typo.  We check it after it goes in MLS and also ask our sellers to check the entry too.

Conrad, I'm not a big fan right now.  Basically having the trucker's insurance company call me a liar (not directly of course) doesn't sit well with me at all.

Sally & David, There are definitely some cases where it appears the home work wasn't done.

Mar 22, 2014 10:49 PM
John Juarez
The Medford Real Estate Team - Fremont, CA
ePRO, SRES, GRI, PMN

Your battle with the insurance company to get the correct value for your damage claim is reminiscent of negotiations with a short sale lender. In each case the behemoth of a financial institution is trying to mitigate their loss. Vying against them is daunting.

Good luck!

 

Yes! GIGO! We see many input errors and omissions on our multiple listing service that can change the perception of the attractiveness of a property in the eyes of an untrained beholder.

 

Mar 23, 2014 12:39 AM
Liz and Bill Spear
Transaction Alliance 513.520.5305 www.LizTour.com - Mason, OH
Transaction Alliance Cincinnati & Dayton suburbs

John, We've been down that path too and neither was much fun!  But we expect to win this one just like we do with the short sale valuations :)

Mar 23, 2014 08:19 AM
Debbie Nieman
Keller Williams Sonoran Living - Ahwatukee, AZ
Let Me Dive into Your Real Estate Needs

The importance of having a great insurance agent can make all the difference.  Whenever I have to deal with the insurance companies on a claim (the few times I've had to) I contact my agent and get their assistance in handling it...makes all the difference in the world.  Not sure if Arizona is different then Ohio though

Mar 23, 2014 09:50 AM
Liz and Bill Spear
Transaction Alliance 513.520.5305 www.LizTour.com - Mason, OH
Transaction Alliance Cincinnati & Dayton suburbs

Debbie, We don't have a local agent in this case, it's all handled through USAA's corporate call centers.  Joined them in 1985 fresh out of Annapolis.  Perhaps a bit too impersonal at this point to get their full attention?

Mar 23, 2014 10:08 AM
Bobbie Smith
Stroudsburg, PA
570-242-1891

Bliz, This is so true and happens so easily. Research, research, research is the key to being sure you are seeing the whole picture is so necessary, you are right.

Just recently went through a similar situation with our insurance company too. So glad we documented all types of information.

Have A Great Day!

Mar 23, 2014 09:05 PM
John Holmes
Keller Williams Realty Flagship of Maryland - Severna Park, MD

Big problem in our area.  Over half the tax records have the wrong square footage.  I always check it before listing a home.

Mar 24, 2014 12:06 AM
Liz and Bill Spear
Transaction Alliance 513.520.5305 www.LizTour.com - Mason, OH
Transaction Alliance Cincinnati & Dayton suburbs

Bobbie, Our battles continue with the car, hoping to get it resolved soon.  Crazy how much effort it's taking to get things done properly.

John, That's not a good thing!  Our tax records here are MOSTLY accurate, but sometimes you find things a bit out of whack.

Mar 24, 2014 12:10 AM
Gene Riemenschneider
Home Point Real Estate - Brentwood, CA
Turning Houses into Homes

As a former Insurance Adjuster I will give you a few ideas.  First off the person you are dealing with probably has little authority.  Get data.  Find something on the internet that documents the issue clearly.  Give them something to go on.  File a complaint with the Department of Insurance in your state.  Our you making a claim to the other parties carrier or your own?  Your own carrier may be easier to work with; then they subrogate and fight it out with the other carrier for you.  Your own carrier also probably has (things vary by state) more obligation to deal with you "fairly."  Lastly if you are really confident in your position you probably have an arbitration clause in your policy with your own carrier.  Now in defense of your insurance company I found most people had values in their own minds that were not realistic.  I am sure you see this with people wanting to sell homes.  Even though you may be right; they hear it all the time and get a little deaf to the complaining.  Call me if you want.

Mar 24, 2014 02:44 AM
Liz and Bill Spear
Transaction Alliance 513.520.5305 www.LizTour.com - Mason, OH
Transaction Alliance Cincinnati & Dayton suburbs

Gene, Thanks for all the input!  I'm actually on the phone (and have been for 1.5 hours) trying to push this through.  All I want them to do is fix the car, and I'm sure that if they get the proper valuation on the car we should be able to get a repair order rather than a salvage order.  That said, I think a lot of common sense has left the building and I start to understand why in cases like this sometimes a lawyer is hired to address it.  For the trucking company's insurance company, I fully plan to file a complaint with the state of Ohio if I can't get satisfaction.  Right now I'm actually working BOTH insurers just trying to get either of them to repair the car.  If I can get that agreement I'll back off the other company.  Thanks too for the offer to call you!  Bill

Mar 24, 2014 03:24 AM
Andy Chaudoir
Professional Inspection Services - Georgetown, Texas - Georgetown, TX
Your Home Inspection Connection in Central Texas

Hello Liz and Bill - Thanks for the great post.  I hope everything works out on the Miata ..... and data quality gets better.  I deal with this often in inspections.

Mar 24, 2014 11:47 PM
Liz and Bill Spear
Transaction Alliance 513.520.5305 www.LizTour.com - Mason, OH
Transaction Alliance Cincinnati & Dayton suburbs

Andy, Still duking it out with the insurance companies.  Consulting with a lawyer today to determine best options.

Mar 25, 2014 12:03 AM
Karen Mathers - REALTOR®
Keller Williams Vero Beach - Vero Beach, FL
When it Matters, Choose Mathers! 772-532-3221

There is an overwhelming amount of data being thrown around that makes it so difficult to navigate to what is actually "important".  

Mar 25, 2014 02:01 AM
Liz and Bill Spear
Transaction Alliance 513.520.5305 www.LizTour.com - Mason, OH
Transaction Alliance Cincinnati & Dayton suburbs

Karen Anne,  It's a skill we have to develop, sorting out the pertinent and discarding the rest.

Mar 25, 2014 02:52 AM
Larry Johnston
Broker, Friends & Neighbors Real Estate and Elkhart County Subdivisions, LLC - Elkhart, IN
Broker,Friends & Neighbors Real Estate, Elkhart,IN

Hi Bliz, That's exactly right.  Our mailing address is labeled Granger, with a Granger zip code, which is in St. Joseph county, but we don't live in St Joseph County, We live in Elkhart County, which is is Cleveland Twp, not Harris Twp, and our schools are in Elkhart County, not St Joseph County.  Now if you don't understand all that, then you know the buyers don't understand it.

Mar 25, 2014 03:40 AM
Liz and Bill Spear
Transaction Alliance 513.520.5305 www.LizTour.com - Mason, OH
Transaction Alliance Cincinnati & Dayton suburbs

Larry, Exactly the nuances and convolutions that you need someone local to explain!

Mar 25, 2014 03:57 AM