GET LOST! Why Sellers Need to Scram for Showings...

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Anyone selling a home needs to understand one Very Important Thing. The seller must leave the home for showings. No exceptions. As real estate agents, it's our job to ensure that our sellers know how important this is.

But you can do this nicely and respectfully. After all, it's reasonable that a seller wants to help the sale of his home any way he can, and he figures he's the most qualified to point out all the special features to buyers and to answer questions about the neighborhood. Reasonable, to be sure, but dead wrong.

Buyers don't need help forming an opinion of a home. In fact, they specifically shouldn't have help - not from the seller, not from the agent. They need to be able to walk in the door in peace and simply absorb. To decide if it feels like home to them.

Either it will or it won't (feel like home). If it doesn't, the game is over. No amount of feature-pointing-outing from either the seller or the agent will change the buyer's mind. Might as well move onto the next home. 

If the home piques the buyer's interest in the first 30 seconds, he will want to discover the home on his own. HE wants to find the walk-in closets and the custom dog door! HE wants to see the beautifully landscaped yard for himself. HE wants to explore every nook and cranny (or not) on his own terms. If he has questions, he'll ask them. Preferably of his agent. (This is where Special Feature cards and a "Details about This Home" brochure can come in handy.)

The buyer needs to sell himself on a home before anyone else can help him close the deal.

But... but... but!!!!! (To be continued tomorrow)

 

ja www.CharmingOldDenver.com

 

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18 Comments on GET LOST! Why Sellers Need to Scram for Showings...

It's about confidence! It's about walking through those doors, taking a look and walk around and feeling confident! No interruptions!

03/23/2008 03:26 PM by Ricardo Bueno - Mortgage Planner (World Wide Credit Corporation)


Jennifer, I can't agree with you more.  It sounds like you may have had a seller with this very bad habit. 

Christi and I had one residential listing that expired without selling.  We had no idea until much later that our seller's "boyfriend" was either staying in the house during showings, doing exactly what you pointed out in your blog, or showing up just as they were leaving with questions like, "How did you like "my" house?" and my personal favorite, "Please make us an offer, we really want to sell this house."

How do you combat that when the showing agents don't tell you about this until you run into them again weeks or months after the house expired?  We had horror stories of his behavior, but it was much too late.

It can't be said often enough to your sellers: You really must leave when there are showings scheduled.... 

Thanks for saying it again. 

03/23/2008 03:28 PM by Dedra Lipscomb - Exit Realty On The Shore, Daphne Alabama (Exit Realty on the Shore)


I totally agree with you... it's like sellers turn into used car salesman trying to sell the house at all costs...definitely not a confortable situation for the buyers and may turn off a potential buyer immediately because the owner is "hovering" around them trying to point out anything and everything.

03/23/2008 03:31 PM by Susan Fiyalko (Real Estate One)


Y'know - the funny thing is that when I sell my OWN homes, I desperately want to be home when there are showings, so I understand the desire. Whenever I have been home during showings, I simply can't leave the buyers alone - so if I, as an "expert" can't behave properly during showings, there's no way our sellers can. This is how I explain to them how important it is to be gone because no matter what their intention, they won't be able to help themselves from "helping."

03/23/2008 03:38 PM by Jennifer Allan (RE/MAX City Horizons)


I agree I can not think of a time where the owner has helped. It's almost like they are desparate if they stay for the showing. Thanks for the post.

03/23/2008 03:45 PM by Terry Westbrook ~ Realtor(R) Grand Rapids Mi Ada/Cascade Real Estate (Five Star Real Estate, LLC Grand Rapids , MI)


I agree, homeowners usually hurt much more than they help. 

03/23/2008 03:47 PM by Tony & Darcy Cannon - The C Team (ERA Realty Center)


Making sure your seller knows this from the start is a great idea. Thanks for pointing this out.

03/23/2008 07:26 PM by Fernandina Beach RealtorĀ® Danial Dansereau (Watson Realty Corp.)


We were showing a family a few months ago and came to a listing in which the seller was still home.  I knocked on the door and asked if he had been informed of the showing, and he said yes, and come on in.  One of our clients REALLY didn't want to go in, but we were there, so they might as well.  I think it was one of the fastest and most uncomfortable showings we have been on in quite some time.  I called the agent the next day to let them know our clients feelings, and it turned out that the seller just wanted to watch the game!

03/23/2008 08:23 PM by Jim & Maria Hart ~ Charleston, SC Real Estate (Agent Owned Realty)


I agree with you 99.99999%.  There is one small percentage though, where there is a truly unique home which only the person who built it can explain it completely.  For instance, one home in my market area was custom designed by an electrical engineer - he did a lot of cool stuff that just seemed "cool" until he explained WHY he did things a certain way - that's something a buyer's agent - and even the listing agent -may not be knowlegable enough to correctly express.  When I showed this house, the owners stayed in their dining room while we wandered around the house - they never once made us feel uncomfortable with their presence.  They were there though to explain things that were not obvious...

03/23/2008 09:11 PM by Lake Wallenpaupack Pike County PA Real Estate | Karen E Rice (WEICHERT, REALTORSĀ® Paupack Group )


Jennifer - I agree - this is something that the listing agent needs to go over in their "run down" of this is how we are going to get this sold!  I send my borrowers a checklist that says "Here's What We're Doin' - Here's What You're Doin'" so that everybody has a clear picture.  My mom was an agent - and when she went through her "run down" she gave clients a couple of laundry baskets and showed them how to do a 10 minute clean up drill!

03/24/2008 08:32 AM by Eleanor Thorne, Cary Mortgage Loans (Meridian Residential)


Eleanor - that's great! I wrote a book for my sellers called "What to Expect When On the Market - What to Do, How to Help and When to Stay out of the Way!"

Karen - I've had those too, but I think it's better suited for a second showing in most cases...

03/24/2008 08:48 AM by Jennifer Allan, Author of Sell with Soul (Sell with Soul)


I agree with you. The listing agent should explain this to the sellers .

03/24/2008 01:18 PM by GITA BANTWAL, REALTOR BUCKS COUNTY, PA HOMES (ReMax Centre Realtors)


Jennifer - I've used your advice from the day I read your book.  I always tell my sellers to please leave the house to allow the buyers the freedom to see the house without feeling like they are snooping.  I have even on occasions asked selling agents to ask their sellers to leave when I bring a buyer to look at a house.  It goes both ways.  Thanks for the re-inforcement.

03/24/2008 01:24 PM by Bob Cumiskey, US Army Retired, Your Sun City Center, Florida ~ Realtor (A 1 Connection Realty, Inc.)


Great post Jennifer.  It's difficult for some sellers to get this.  They are so nervous about letting strangers in their home.  I find it a generational issue. 

03/24/2008 02:11 PM by Chris Ann Cleland, GRI (Long & Foster)


Jennifer, No Kidding, Also the sellers should not call the Brokers for Feedback...

03/24/2008 03:21 PM by Jane Wallace CRS, Denver Real Estate (Kentwood City Properties)


Jane - I had to laugh remember how looooong YOU had to scram when I was considering buying your fabulous house... I think we were there for hours every time! Sigh....

03/24/2008 06:40 PM by Jennifer Allan, Author of Sell with Soul (Sell with Soul)


Absolutely!  Buyers need to picture themselves in that home:)

It's a Good Life!

Fran

03/24/2008 06:53 PM by Frances C. Rokicki, Broker~Mentor (Fran Rokicki Realty, LLC)


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Real Estate Agent: Jennifer Allan (RE/MAX City Horizons)
Jennifer Allan
Denver, CO
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RE/MAX City Horizons

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