Special offer

Pending Status in Clark County, WA - What that means to Agents.

By
Industry Observer with Nature As Neighbors

Pending in Clark County, WA - What does that mean for Real Estate Agents?

Sale Pending

If a property is in Pending status, it means there is an accepted offer on this listing. To those of us in Real Estate, it also means stay away. In other words, you should not enter those RMLS listings in pending status without expressed permission from the listing agent or the owner. Here’s the actual rule from our RMLS service. ( 7.1 (b) )

SECTION 7: SHOWING PROCEDURES
7.1 The appointment for showing of listed property shall be arranged as indicated in the RMLS™ Listing Data Input Form.
a. A Cooperating Broker or Appraiser may use the lockbox system access device to enter a listing whose status is Active, Bumpable or Short Sale Pending, only in accordance with the instructions on the RMLS™ Listing Data Input Form or in accordance with the express instructions of the Listing Broker or Owner.
b. A Cooperating Broker or Appraiser may use the lockbox system access device to enter a listing whose status is other than Active, Bumpable or Short Sale Pending, only with the express permission of the Listing Broker or Owner.

LockboxA listing of mine has been in Pending status for several weeks, during that time I’ve had several agents enter the home. Our lockbox system sends us an email when the device is opened, along with the contact information of the subscriber.  I’ve called the five offenders each time inquiring as to why they’re in the property, and none them called back with an explanation.

Today, it happened again. I immediately called and left a message, asking why she had entered the home. This time I did receive a return call. She explained that she entered the home to preview it as a comp. Apparently she has a listing coming up in the same neighborhood and wanted to see the condition of the property for her pricing strategy. 


I told her it was fine, but that according to our RMLS, she should have called first for permission. She acted incredulous and told me she’d never heard of that before. Further, she went on ( in a condescending manner), as long as it’s vacant, and it’s not being shown to clients, there’s no reason an agent can’t enter Pending properties. 

It really rubbed me the wrong way, instead of acquiescing as I normally might do to keep the peace,  I argued the point. The buyer, who will soon be the new owner, might not want people going through the home. It’s a matter of common courtesy.  Plus, it’s in the RMLS rules. Her reply, “it’s not her home until it closes, it’s just in Pending.”

When I felt the tension increase, I said okay, and tried to close with a “good luck with your upcoming listing.”   I’ve never worked with this particular agent, but I looked her up on Google. She works with one of the large national firms and has 16 years of experience. Good grief! I was expecting to find out she was new to the industry. 

While I would have certainly given her permission to view the home, I didn’t like being caught off guard. It's not my job to have to police my listings. She should have called first to ask if it was okay to take a look at the home, and to explain why she wanted access. It’s a matter of respect and good manners. By the way, if I pushed it, she could be fined by the RMLS. I won’t - this time.


Posted by


Debb Janes  Bernie Stea
Brokers/REALTORS®
Call or Text 360-608-4900

We help buyers and sellers in Camas, Washougal, Brush Prairie/Hockinson, Salmon Creek, Felida, and other Vancouver, Washington Areas. 


We bring our passion for nature and beautiful environments to Real Estate. Multigenerational and family estates, country land and homes, and small farmsteads are our speciality.


We agree with our clients, "The true luxury of rural living is having elbowroom for the soul.

 

Comments(21)

Roy Kelley
Retired - Gaithersburg, MD

Agents with an attitude should be fined. Thanks for sharing this story. These situations are too common.

May 16, 2014 12:49 AM
Debb Janes
Nature As Neighbors - Camas, WA
Put My Love of Nature At Work for You

Thanks Kristin. 

Hi there Roy, perhaps they should. They are quite common, disregard for the rules and respect for one another is always wrong - regardless of the industry. 

May 16, 2014 12:53 AM
Anna "Banana" Kruchten
HomeSmart Real Estate - Phoenix, AZ
602-380-4886

Debb does your MLS have fines for this action? Our MLS does and on occassion I have had to report agents that have blantantly not followed showing instructions. Twice last year an alarm was set off needlessly had they read instructions and it said CALL LISTER. The seller was charged for police showing up, $100 each time and they were not happy campers nor should they be. The first offense is $500 and can go up to $15,000 and suspension of using lockbox for an entire year for repeat offenders.  That shakes them up when they learn the real consequences for their actions. As my Mom would say - that ought to get them off their high horse attitude.

May 16, 2014 02:21 AM
John McCormack, CRS
Albuquerque Homes Realty - Albuquerque, NM
Honesty, Integrity, Results, Experienced. HIRE Me!

Good morning Debb.  I feel your pain.  I had a REALTOR show one of my PENDING homes last week.  It ticked me off as it I had immediately changed For Sale to Pending in the MLS.  I called and asked why?  Just to show her buyers what they could have had.  Ticked me off and I let her know about it too.

May 16, 2014 02:26 AM
Debb Janes
Nature As Neighbors - Camas, WA
Put My Love of Nature At Work for You

Anna, Yes, I actually called them to clarify the rules. And, it turns I am right - they cannot access the home if it's in pending status - regardless of it being vacant, or the reason. The person I talked with told me I could file a complaint, I chose not to - this time. 

Hi Q-man. I can't believe the number of agents who don't call to ask, or enter the home without checking the status. It's unbelievable to me.

 

May 16, 2014 02:43 AM
Dick Greenberg
New Paradigm Partners LLC - Fort Collins, CO
Northern Colorado Residential Real Estate

Hi Debb - That's interesting. Agents here are not allowed in any property, regardless of status or occupancy, without an appointment, and there are consequences for violating that rule.

May 16, 2014 03:01 AM
Anna "Banana" Kruchten
HomeSmart Real Estate - Phoenix, AZ
602-380-4886

Debb I don't report them if they've nice about it and simply just make a mistake. I will email them the rules and I can bet they'll never do that again!  Only the one I talked about above as he was such a flippant dude who didn't care that he set off the alarm and then quicky left. Who does that?

May 16, 2014 03:03 AM
Ron and Alexandra Seigel
Napa Consultants - Carpinteria, CA
Luxury Real Estate Branding, Marketing & Strategy

Debb,

I like Dick's rule...with the facility of technology comes a lot of liabilities that quite often innovators forget to think about the BIG picture.  When a home is pending, there should be an invention that locks people out of the system, that way, no need to call or do any weird stuff.  A

May 16, 2014 04:11 AM
Chris Ann Cleland
Long and Foster Real Estate - Gainesville, VA
Associate Broker, Bristow, VA

This seems to be a complaint I'm seeing more and more as I read through posts here on AR.  A little communication goes a long way.

May 16, 2014 04:44 AM
Debb Janes
Nature As Neighbors - Camas, WA
Put My Love of Nature At Work for You

Sounds like a good plan, Dick. 

Hi again Anna, if she'd done that, our conversation would have gone so differently. :) FYI, I too would have called on "alarm guy." 

Hi Alexandra - yes, I like his take on it too.  Agree and even considered taking the lock box off of the property and giving a key to co-op agent. If it happens again, I may do  it. 

Hi Chris Ann, weird isn't it?  I would never knowingly enter a Pending property. 

May 16, 2014 05:04 AM
Don Sabinske
Don Sabinske, Sabinske & Associates Inc. - Zimmerman, MN
Sabinske & Associates Inc.

And that is why I like the old lockboxes!  They HAVE to call to get a lockbox combination, Debb.  But, I am somewhat old school on that subject.  But, now you and others can see why I dislike the electronic ones....that and the fact that they freeze up in really cold weather which we had plenty of this winter!

May 16, 2014 05:10 AM
Debb Janes
Nature As Neighbors - Camas, WA
Put My Love of Nature At Work for You

I hear you Don - good point. That would make all the difference, huh? 

May 16, 2014 05:12 AM
Donald Hester
NCW Home Inspections, LLC - Wenatchee, WA
NCW Home Inspections, LLC

Debb, I think that would be just common courtesy if nothing else. All too often there are those in our industry that disregard some of the rule like it does not pertain to them. If everyone used common courtesy we would not need so many rules.

May 16, 2014 05:41 AM
Robert Bob Gilbert
Berkshire Hathaway HomeServices Anderson Properties - Katy, TX
Your Katy TX ( West of Houston) Real Estate Expert

Debb, 

Yes this other agent is no doubt in the wrong on several accounts. She should have followed the rules and then she should have not argued with you but apologize for not contacting you. I tell my clients to stay away from pending deals plain and simple. If I wanted to preview  a pending deal home I would try to call the lsiting agent but I have to say most of them here do not return phone calls very well. Donald above is correct common courtesy would say to call and ask. Unfortuately too many realtors I find do not follow rules or ethics. 

May 16, 2014 06:30 AM
Gayle Rich-Boxman Fishhawk Lake Real Estate
John L Scott Market Center - Birkenfeld, OR
"Your Local Expert!" 503-739-3843

Debb, there's a reason to be incensed. And she was probably incredulous BECAUSE she's been in the industry and was copping an attitude. These are the types of realtors that get all high and mighty and make our industry look less than stellar, both to the public and to other agents. 

AArrrrrgggghhhhh! I love the idea of basically having the ability to "lock out" an agent. 

May 16, 2014 06:35 AM
Silvia Dukes PA, Broker Associate, CRS, CIPS, SRES
Tropic Shores Realty - Ich spreche Deutsch! - Spring Hill, FL
Florida Waterfront and Country Club Living

Debb, entering a home, vacant or not, without permission by the listing agent, ie. appointment, is a violation of our Association rules as well and could result in a fine or other sanctions.  Even without those rules, a lockbox is not an invitation to enter at will.

May 16, 2014 08:09 AM
Sharon Lee
Sharon Lee's Virtual Assistance - Jonesborough, TN
Retired and loving life

Hi Debb-I hate people like that. I am glad you spoke up and I understand all too well about keeping the peace.  Have a super day special lady. I am back home but have wonderful memories that I can draw from when I need to.

May 16, 2014 08:24 PM
Joan Cox
House to Home, Inc. - Denver Real Estate - 720-231-6373 - Denver, CO
Denver Real Estate - Selling One Home at a Time

Debb, incredible!   When our listings going into Pending status we have the option to ask for back-up offers.   It not, no one gets in.

May 16, 2014 11:30 PM
Noah Seidenberg
Coldwell Banker - Evanston, IL
Chicagoland and Suburbs (800) 858-7917

Wow that is heavy stuff Debb. It could really waste someones time and make a buyer angry.

May 16, 2014 11:34 PM
Michael Jacobs
Pasadena, CA
Pasadena And Southern California 818.516.4393

Hi Debb - it's all about following the rules which have been established and agreed upon by the members.  This seems to be a case of the lack of common courtesy and respect.  Hopefully, this is a rare occurrence if you are looking at the overall market.  

May 18, 2014 12:05 AM