I recently heard a story from a buyer -- or at least that's what I wish it were.  Unfortunately I suppose it is true.  She told me that she had a real estate agent say she would meet her at a property in order to show it .... not once ... not twice ... yes, three times.  After that this buyer gave up on the agent.  She probably gave up on all of us.

Now I can come up with a few different reasons why this agent might have blown off these appointments as I'm sure most agents could, but none of them excuse the agent's behavior.  So I say if a buyer wants an agent to take him or her seriously, there are a few things they can do to signal that they are serious -- 

1.  meet with the agent their office, at least initially, to go over things
2. be willing to at least look at the Buyers Broker agreement form, and listen to what the agent has to say about it (or even sign it, that would be radical)
3. be prequalified and be able to talk budget.

And if agent's don't ask for these things, then buyers won't know what's expected and/or may still be inclined to abuse you.  Without those three things, I would doubt the seriousness of a buyer.  And that's ok.  Maybe theyre not prepared to buy for awhile yet, maybe theyre still in the process of determining which agent to hire.  That's cool.  Just say so, and I can figure out a way to help a buyer with their search that doesn't waste anyone's time but still provides value.  

Certainly promising to meet someone and standing them up is NOT the solution.

Just like anyone, we only have so much time in our days.  Preferably we'd like to spend it with people whom we respect and -- dare I say it -- respect us.  

 

7 Comments on Do agents really stand up people?

MAR
26
2008
If an agent is too busy to work with a customer they should refer them to someone else.
7:13am • #1
1 Featured Post
Yes, referral to someone else is the answer, but you make a great point about how we should be qualifying the buyers we work with so they won't be abusing us unknowingly.
7:19am • #2
164,632 Points
No call no show is inexcusable these days.  We all have a cell phone.  Use it.  People like that give all of us Realtors a bad name.
7:21am • #3
191,252 Points 3 Featured Posts Localism Sponsor Outside Blog Hit Router
Some agents just do not pay any attention to the word "professional"
7:22am • #4

More important than the "standing up" is the fact that you're smart enough to make sure to qualify your buyers so YOU don't waste time.

Stand ups happen in all walks of life.  Just had an dual agent a couple of weeks ago that wouldn't provide the CBS code so I could use my affilitate key but insisted that she'd show up to open the house for the buyer and myself for the inspection.

An hour late, she finally called back.  She'd "forgotten" about the buyer's inspection appointment.

7:24am • #5
Your post was well put. I think you are right on pointing out how this process needs to have 2 way respect. There are a lot of 'prospects' who hold little value in the job of Realtors. Unfortunately there are agents that fit the awful stereotype people have. You point this out well, thanks.
7:35am • #6
256,294 Points 44 Featured Posts Outside Blog
What a poor poor example she set.   A phone call to her broker from the let down buyer is certainly in order. 
7:40am • #7

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Christine Rich

Arlington, VA

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