Yesterday I took my younger daughter around to look at apartments. Today we will see condos for sale. I was struck yesterday at how different the agents are at the various apartment complexes.
At one, the young lady was on a phone call at 11:30 on a Saturday morning and we could not even get into the leasing office until she was done. We watched several potential clients drive up, try the door, and then drive away. I hope the phone call was worth it. Once we got in the agent was flustered, did not know where anything was, and ended up showing us a smoky smelling little apartment. Yuck.
The next appointment was at a new complex in Atlanta. The agent there was poised, relaxed and handled two sets of potential clients at the same time without breaking a sweat. She took her time with us and showed us 3 different apartments. What a huge difference!
This got me to thinking about the experience we provide our clients. Do we have that poised and relaxed air about us? If not, your potential clients are sure to notice.
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