I am writing this post for the successful agent contest but truth be told this applies across the board for any business.
To me the most critical aspect of business is HOW you conduct it!
- Do you do what you say?
- How do you handle adversity?
- Are you accessible to your clients and employees?
- What makes you different or special to stand out to others?
To me its these questions, and other similar ones too, that will help set your course for success or failure. When I first got into this business I wasn't sure what "uniqueness" I brought but one of the things that jumped out squarely to me was DO WHAT YOU SAY YOU WILL DO!
I am simply amazed at people that don't do that simple thing. I couldn't get on the phone with someone or look them in the eye if I wasn't confident in both my abilities and the fact that if I tell them something that I was actually going to do that. I am appalled at how many times I hear the stories form clients about bad experiences with mortgages in the past.
All lenders are definitely NOT created equal but keeping your word should be simple.
If you want to succeed at anything you do you better be prepared to DO WHAT YOU SAY!
Things happen and there are going to be times when what you envisioned in the beginning simply doesn't come together. When this occurs you need to be forthright with your client and give them options or if none, let them know that and the WHY behind what happened and simply "own it" if its your error. If its not your error you can still give the counsel on what caused the issue and what it will take to get back into a position for the future so you simply aren't "walking away" but giving counsel and a plan to help the client.
Most people are realists and even if they aren't happy with the bad news (who ever is, right??)and maybe they will blame you for it but truth be told you are never going to lose sleep at night for doing the right thing. Taking the extra time to help will always leave a good impression with others too and likely bring that client back to you when the time is right.
Comments (5)Subscribe to CommentsComment