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My #1 Key to Success is Exceptional, Personalized Customer Service

By
Real Estate Agent with HomeSmart Real Estate AZ Broker BR030809000

My #1 Key to Success is Exceptional, Personalized Customer Service

 

First of all let me say, I thought for quite some time about what my #1 key to success has been over the years. Melisa Zavala's Challenge really got me to ponder! There are so many things that I feel contribute to my success but I wasn't quite sure what was my #1 key to success. This morning, while hiking our  mountain, it was clear as a bell to me....

 

 

My #1 Key to Success is Exceptional & Personalized Customer Service

 

 

My goal is to create Customer Amazement. Amazement in that every detail is paid attention to, whether they think of it or not, listening intently to their wants and needs and fulfilling them, going above and beyond the call of service so much so that they become raving fans and refer their family and friends to me year after year after year. Life long relationships is what I've created over 25 years. There is nothing better than working with people that know, like, and trust each other implicitly and have fun together. Nothing


Way back in 1989 I met a lovely couple moving to AZ from CA at an open house. We hit it off right away and have been friends since that first day. They've bought and sold many homes over the years and now they needed help in a big way. He's got a serious debilitating illness and must live in a cool climate away from his wife and she's now in an assisted care home here in town. Their home was a mess after several years of neglect (as both of them were unable to do much). Their cash reserves have been tapped out due to the costs of her care this past year. I pulled in my team of service providers and each of them gave their ALL++ to assist us in getting the home in 'show ready' condition. It's been several months of continuing to move forward, despite  many setbacks and keeping the goal in mind - get that home ready for sale and get it sold. Our motto was - let's give this lovely couple some peace of mind!


My husband and I spent the past weekend staging the home and attending to every last detail. Needless to say we were exhausted by Memorial Day...but it was so worth it! The home is ready to go on the market - today! Did we need to do all of that? No. Did the clients expect that? Not by a long LONG shot. Are we glad we did? YOU BET WE ARE! Because that's what we're about - Exceptional, Personalized Customer Service. We care about our clients and that has been our driving force. Granted this situation was way above and beyond... and then some, but we were happy to help them out when they needed us the most.

And guess what......you'll never believe what happened!!!!  The lovely neighbors across the street from our clients have decided that they love the home so much they want to make it their own. They offered full price and are so excited about moving in as soon as possible. All the hard work has paid off in many ways....our clients can move forward, the new home owners will enjoy the home, and all of my 'team players' feel so good about making this happen for this very deserving couple. It's a win - win - win - win in every sense of the word. This is what success is all about to me - exceptional, personalized customer service.

Would you like to see our end result?  If only you could have seen the before pictures!

It's unbelievable - just like on a HGTV Show!  Check out the Virtual Tour!

 

My #1 Key to Success is Exceptional, Personalized Customer Service

 

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Comments (36)

Anna "Banana" Kruchten
HomeSmart Real Estate - Phoenix, AZ
602-380-4886

David thanks! This one was way above and beyond and worth it - priceless.

May 28, 2014 11:16 AM
Anna "Banana" Kruchten
HomeSmart Real Estate - Phoenix, AZ
602-380-4886

Jan thanks - Gary worked so hard to make it all look great - what a team player he is!  I could use a few days off but that's not going to happen for awhile. All good!

May 28, 2014 11:17 AM
Melissa Zavala
Broadpoint Properties - Escondido, CA
Broker, Escondido Real Estate, San Diego County

That's awesome. It's karma for sure. I know that when you love what you are doing, being amazing comes naturally. Thanks so much for your participation in the contest. And, congrats on a productive weekend!

May 28, 2014 11:21 AM
Teral McDowell
Referral Patners LLC - Murphy, TX

Above and beyond - this is what has set you apart in your daily work and the Rain; thanks for sharing your story.

May 28, 2014 01:26 PM
Chris Ann Cleland
Long and Foster Real Estate - Gainesville, VA
Associate Broker, Bristow, VA

What a fantastic staging job indeed.  That home shows perfectly.

May 28, 2014 01:37 PM
Broker Patty Da Silva Da Silva
Green Realty Properties® - 954-667-7253 - Cooper City, FL
Top Listing Broker

I wouldn't doubt your expertise Anna. Also, you have a warm aura and you sure take an extra mile for your clients.

May 29, 2014 04:15 AM
Gill Couto
Gill Couto Photography - Scottsdale, AZ
Professional Photographer in Scottsdale, Arizona

Very nice!  "to create Customer Amazement", what a concept!

May 30, 2014 12:18 AM
Fred Carver Real Estate Consulant
Retired BC Realtor - Victoria, BC
Accredited Real Estate Consultant

Hi Anna...Great Advice for New Agents and Old Dogs...It would have been fun to add a before and after photo shot too...Well done!!

Congratulations on getting a speedy sale for your Sellers and new Buyer

Cheers, have a fun and successful day!

May 30, 2014 12:53 AM
Marshall Enterprises
Marshall Enterprises - Saint Michael, MN
Antiques, Lawn Care, and Trashouts

You have even reached out to us here in Minnesota, Anna, with your calendars.  We really appreciate you here, too!

May 30, 2014 02:05 AM
Debb Janes
Nature As Neighbors - Camas, WA
Put My Love of Nature At Work for You

You just exude happiness and success. Just love your style Ms. Anna Banana. Cheers to you. 

May 30, 2014 06:56 AM
Anna "Banana" Kruchten
HomeSmart Real Estate - Phoenix, AZ
602-380-4886

Melissa awesome contest......great idea!

May 30, 2014 07:20 AM
Anna "Banana" Kruchten
HomeSmart Real Estate - Phoenix, AZ
602-380-4886

Teral there are a lot of the 'above and beyond types' in the rain....what a great bunch we all are!

May 30, 2014 07:21 AM
Anna "Banana" Kruchten
HomeSmart Real Estate - Phoenix, AZ
602-380-4886

Chris Ann - it does and thanks to our photographer it looks even better online!

May 30, 2014 07:22 AM
Anna "Banana" Kruchten
HomeSmart Real Estate - Phoenix, AZ
602-380-4886

Patty I guess it shows that I love my clients!

May 30, 2014 07:22 AM
Anna "Banana" Kruchten
HomeSmart Real Estate - Phoenix, AZ
602-380-4886

Gill - that's what it's all about. What's the old saying - don't over promise and under deliver. Wow them the other way around.

May 30, 2014 07:23 AM
Anna "Banana" Kruchten
HomeSmart Real Estate - Phoenix, AZ
602-380-4886

Fred I just didn't have the heart to take pictures beforehand - it was so overwhelming for the husband. It was what I'd call fantatic make-over!

May 30, 2014 07:25 AM
Anna "Banana" Kruchten
HomeSmart Real Estate - Phoenix, AZ
602-380-4886

Ron as I do all my fellow Minnesotan's. You can take a girl out of Minnesota but you can't take the Minnesotan out of the girl!

May 30, 2014 07:26 AM
Anna "Banana" Kruchten
HomeSmart Real Estate - Phoenix, AZ
602-380-4886

Debb - you know it's because I'm very happy!  I feel so blessed every day!

May 30, 2014 07:27 AM
Wanda Kubat-Nerdin - Wanda Can!
Red Rock Real Estate (435) 632-9374 - St. George, UT
St. George Utah Area Residential Sales Agent

Congrats on the excellent results of all your hard work Anna! You are one A-M-A-Z-I-N-G real estate agent who truly cares about what you do!

Jun 03, 2014 09:24 AM
Jason Sardi
Auto & Home & Life Insurance throughout North Carolina - Charlotte, NC
Your Agent for Life

So often, too often, folks shop on price alone in many industries and the customer service aspect is in the rearview mirror.  They'll eventually learn, one would hope ...

LOVE the results you had above, Anna.

Jun 05, 2014 05:04 AM