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Attitude IS Everything ....!

By
Real Estate Agent with EXP Realty 414-525-0563 57026-90 Broker

  attitudeWhether it is what you say....or how you say it...your attitude shows...today we got a new listing with a client...we will be working with their relocation company and enjoyed their "can do" attitude with being willing to do anything and everything to put their best house forward.  They told us that they could tell that we LOVED what we do....and enjoyed our enthusiasm for the business and the custom marketing plan we prepared.  A mutual admiration society...nothing better...we all approached the upcoming sale with the kind of enthusiasm that we know will propel the sale to the greatest of heights and garner the "highest and best offer."

    On the other side of attitude...we are making appointments with vendors for the remodeling of our kitchen. I had emailed this supplier a couple times with no response....and then called to have an assistant arrange an appointment. We wrote down the appointment and  the contractor called two days early to say he was "on his way" to our appointment... and not fitting well into our work day, we cancelled this "appointment."  I emailed again to try and arrange a mutually convenient time. I got a "thanks for cancelling your appointment and the Big Heads Up when I called to say I was on my way." heads up

     What ?  Gone are the days of "the customer is always right." Apparently it could not have been the vendor who had an error on HIS calendar...it must have been me.

   Attitude is contagious...teamwork is priceless....and when you don't find that cohesiveness....it is sometimes better to walk from the relationship....we did and will find someone who values our relationship...and wants our business.  Just say "Bye"  not "Buy" when the respect is absent in the beginning...the relationship can only deteriorate further.

    If you are looking to hire Realtors that know the value of a good relationship and value your relationship...Call the Hansons....and receive the prompt professional service and proven results you deserve for all things real estate in southeastern Wisconsin.

 

 

 

 

 

 

 

Posted by

Sally K. & David L. Hanson, ABR, CDPE, CSS, e-Pro,ILHM, REDS


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John McCormack, CRS
Albuquerque Homes Realty - Albuquerque, NM
Honesty, Integrity, Results, Experienced. HIRE Me!

Excellent and now SUGGESTED!

Jul 10, 2014 01:06 PM
Joe Petrowsky
Mortgage Consultant, Right Trac Financial Group, Inc. NMLS # 2709 - Manchester, CT
Your Mortgage Consultant for Life

Good morning Sally. I understand what you are saying when it comes to customer service, often very frustrating.

Congratulations on the new listing.

Jul 10, 2014 06:42 PM
Sally K. & David L. Hanson
EXP Realty 414-525-0563 - Brookfield, WI
WI Real Estate Agents - Luxury - Divorce

Good morning John and Joe...customer service and attitude are the difference between practicing and getting it right !

Jul 10, 2014 06:52 PM
Barbara Todaro
RE/MAX Executive Realty - Happily Retired - Franklin, MA
Previously Affiliated with The Todaro Team

Good morning, Sally.... we need to pay attention to business and that goes for all vendors.... attitude is very important and it radiates, for sure....

Jul 10, 2014 07:08 PM
Mike Warren
Real Estate - Colorado Springs, CO

Love your post. Very informative.

Jul 10, 2014 07:16 PM
Conrad Allen
Re/Max Professional Associates - Webster, MA
Webster, Ma, Realtor

Hi Sally.  I hope he is your ex contractor.  What a crummy attitude.

Jul 10, 2014 08:19 PM
John Wiley
Fort Myers, FL
Lee County, FL, ECO Broker, GRI, SRES,GREEN,PSA

Sally & David, you have hit a home run with this post. There are so many things that come up in this business that can affect our attitude. You choose to have a caring, helpful and get it done attitude and that makes you stand out.

Make it a great day.

Jul 10, 2014 08:57 PM
James Dray
Fathom Realty - Bentonville, AR

I've learned in the last couple of months to change my attitude or I would have very few agents. 

Jul 10, 2014 09:05 PM
Sally K. & David L. Hanson
EXP Realty 414-525-0563 - Brookfield, WI
WI Real Estate Agents - Luxury - Divorce

People see the "smile" in what you do....the enthusiasm you bring to the transaction...it IS contagious !

Jul 10, 2014 09:05 PM
Lawrence "Larry" & Sheila Agranoff. Cell: 631-805-4400
The Top Team @ Charles Rutenberg Realty 255 Executive Dr, Plainview NY 11803 - Plainview, NY
Long Island Condo and Home Specialists

Yes, I agree. It can be contagious. A little better attitude goes a long way. Oh, if everyone would have a smile on their face..

Jul 10, 2014 09:59 PM
Patricia Feager, MBA, CRS, GRI,MRP
DFW FINE PROPERTIES - Flower Mound, TX
Selling Homes Changing Lives

Sally & David,

I agree! Attitude is contagious!

I remember the day I met you. You had a GREAT attitude and from the moment you said hello, I could tell you were someone I'd like to know. You really are an amazing couple with BIG hearts. You've made me laugh; you made me wish we lived closer.

Jul 11, 2014 05:57 AM
Debbie Walsh
SHAHAR Management - Middletown, NY
Hudson Valley NY Real Estate 845.283-3036

Attitude is so important.  And yes customer service is definitely not what it used to be.

Jul 11, 2014 07:11 AM