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What would happen if I ran my business like AT&T runs theirs?

By
Real Estate Agent with Aspire Home Real Estate 209-404-0816 DRE #01423125

What would happen if I ran my business like AT&T runs theirs?

I guess when you are a company as large as AT&T you can play by your own rules. I currently have AT&T for my home internet and TV service. Lately I have been having trouble with one of the TV's not working. It turns out the problem is the AT&T receiver. A call to AT&T led to an attempt to walk me through a manual reboot of the system. This only worked for a while. So now a technician needed to be scheduled to come to my house and try to solve the problem.

 

Of course this leads to them telling me " The technician will be there sometime between noon and 4 pm." Now if someone called me and asked me if they could see one of my Stanislaus County listings and I told them I will be there sometime between Noon and 1pm (I'm much more precise than AT&T) they would surely tell me no thanks. They would move on to another house and/or another agent.

So I make sure to be home on Monday between the hours of noon and 4 pm. They sent me a text message confirming that they would be here. Surprise surprise, no one shows up. No call, no show! Now imagine if I did that with a prospective Turlock home seller. I tell Ms. Seller that I will meet with her to list her home then just don't show up. I can kiss that listing goodbye!

 

So today I speak to the AT&T representative to try to get things straightened out. Prior to all of this I spoke to them and was offered an upgrade with more TV channels and faster internet and it was actually going to lower my monthly bill. So I said let's do it. I've been waiting a couple of weeks but is supposed to be done next week. It turns out that since I have this service call (for the upgrade) scheduled already they can not schedule another service call before that one. Like I explained to the man at AT&T, that is a serious flaw with their system. (He agreed) So if I have something scheduled in the future and something breaks before that I am just out of luck! What would happen if I had an appointment to show a buyer a  home in Modesto on Saturday but then he called me and asked to see another home in Ceres on Thursday and I told him, sorry since you scheduled your Saturday showing first we have to do that one first? Mr. Buyer would be on the phone to another Realtor and see both homes without me.

 

So now I have a technician scheduled to come out tomorrow to replace the failed receiver. He is going to try to work around their system and see if he can install the new receiver and get "their system" to actually recognize it. I'm not holding my breath on this one. I guess I could tell a potential seller, sure I'll list your Turlock home but I don't know that I can actually sell it for you. I think that seller would be on the phone to another Realtor pretty fast.

 

So I guess if you are a huge company like AT&T you can do what you want. The customers are just a nuisance that sometimes get in the way. If I ran my business like AT&T does, I would be OUT of business.  I can't, and would never, work that way. Without my buyers and sellers (customers) I have no business. If you call me and want to buy or sell a home I will bend over backwards to schedule appointments and showings that work with your schedule. You won't get AT&T like service from me.

Call me ,Jim Patton, today at 209-633-2839 to buy or sell your Stanislaus County Home.

 

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Jim Patton - Realtor
Aspire Home Real Estate
DRE# 01423125


Serving Stanislaus, Merced and San Joaquin Counties in California's Central Valley.


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Comments (6)

Fred Griffin Florida Real Estate
Fred Griffin Real Estate - Tallahassee, FL
Licensed Florida Real Estate Broker

Too big to fail?   I don't think so... I would cancel the service.

Sep 10, 2014 08:59 AM
Jim Patton
Aspire Home Real Estate 209-404-0816 - Modesto, CA
Realtor - Stanislaus ,Merced, San Joaquin Counties

That is the next step Fred. If they can't fix it tomorrow then they are out the door.

Sep 10, 2014 03:09 PM
Lottie Kendall
Compass - San Francisco, CA
Helping make your real estate dreams a reality

You make a great point, Jim. We certainly don't run our businesses that way.

Do you have another choice for service?

Sep 10, 2014 11:47 PM
Jim Patton
Aspire Home Real Estate 209-404-0816 - Modesto, CA
Realtor - Stanislaus ,Merced, San Joaquin Counties

Lottie I am looking into switching providers now. We also have comcast in our area and the sattelite providers too. I don't think the sattelite companies will work for internet though.

Sep 12, 2014 05:00 AM
Lottie Kendall
Compass - San Francisco, CA
Helping make your real estate dreams a reality

Well, perhaps Comcast will be the answer. AT&T gave you terrible service!

Sep 12, 2014 05:10 AM
Jim Patton
Aspire Home Real Estate 209-404-0816 - Modesto, CA
Realtor - Stanislaus ,Merced, San Joaquin Counties

Lottie I'm still working on that. AT&T customer service was horrible.

Sep 15, 2014 06:29 AM