How did you get my number?

AT&T was working on cell towers here in Santa Barbara. For two days no phone calls or voice mails. The next day all the calls from the last two days came in all at once.  I'm not a happy camper, and a couple of clients were very upset. I've learned that by pressing one on your phone will activate a voice mail retreval system to get calls that aren't coming in?  AT&T gave me a credit, and a letter of explanation - and one of my clients that had been waiting for me to get back to them wasn't buying it.

Careful with your communication systems.  Technology is NOT PERFECT! And,not a fan of AT&T. 

When AT&T "Reaches Out and Touches Someone" you're screwed!

You handled it well.  I get a few crazy ones too, I do buy lead generation leads to increase my volume, but they are never as good as the organice lead generation.

Unless your company does a warm transfer of the lead while the person is on the phone (mine does), I've learned that I have better success using the same method of communication that was sent in - that means an email if they register by email, a text if they respond by text or a phone call if they provide a phone number.

Gary's got it right.  Do not phone people who make contact by text or email. 

I know when I receive phone calls from salespeople, the calls never, ever, ever seem to come at a convenient time, and they are always instrusive .... If you want to sell me something, email me! 

Following up on leads from the internet are challenging.  I have a difficult time with those types of lead and it doesn't help when they say "who are you" and when you tell them they're confused.  Don't be confused..I'm only here to help you.

Oh Kat Palmiotti  this is so dead on!  I had to smile reading this, as I think it has to have happened to all of us at least once.  The topper to this can you believe it cake is when you get a response like this from a client!  Yes it has happened. ......

I have never had one of these leads get upset by my call, but I have run across couples who don't communicate with each other.  Last week I had a lead leave her number and email address as well as her husband's number.   When I didn't get her at her number, I called the husband.  He said he didn't know why his wife asked to see a property, but that they would "talk" and she would get back to me.  A few days later the wife called and said they realized they had to sell in order to buy.  So the good news is a buyer lead turned into a seller/buyer lead!  PS.  I'll be meeting with them next week!

I like this post, and the way I work is sending them a email first, so when I call is to follow up on their search and on my email. I feel very productive like this and have more to talk about it.

Thanks ... enjoy your weekend.

Hello Kat ... love this story and thanks for the read 

Kat,

This is a funny story and so true.  I like what #110 said, she emails first, then follows up with the phone call.  At least they are expecting  the call.  Oh well, on to the next lead... 

Good morning Kat,

At some time or another we all experience something similar. Most of those customers are just looking for information and are not committed and just call everyone and hope someone will call them back. I believe the actually forget who they have called or maybe someone else in their house has called without the knowledge of the person who answers the phone.

Kat great post and so true. I usually do email rapport with the potential inquiry and generally it has more favorable response and less head biting:)), Endre

Wow, Kat, you have so much good energy:) Some calls are like that, yet I hope, you have other calls that go much smoother and end with closings:)