CautionMy fellow Realtors®, yesterday one of our Realtors® became victim to a robbery here in Lakeland, FL. During the walkthrough at the apartment, one of the prospective clients grabbed her and threatened to kill her with a box cutter if she did not cooperate. They robbed her car and valuables, such as credit cards, cash, and jewelry. Luckily, she was not harmed and freed herself after the robbers left.

What do you do to prevent this from happening again?  The Lakeland Association of Realtors® emailed members the following steps to remind us to be very careful when meeting a new client. I thought I would pass these important steps along because we cannot be reminded enough to stay safe:

Safe Steps for Meeting a New Client  

Here are 10 steps you can follow to help take the risk out of meeting prospects and clients:

  1. Make sure you are not alone in the office when meeting someone. If you are alone, call a friend or colleague before the client is due to arrive and ask them to call and check on you 15 minutes into the visit. Then call them back when the person has left your office.
  2. Ask each new client to stop by your office and complete a Prospect Identification Form, preferably in the presence of an associate.
  3. When the person arrives, get the make, model and license number of their car. Check this information yourself-don't just take their word for it. You can do this discreetly by watching them drive up, glancing out at their car, or checking it when you leave the office.
  4. Use a registration book for all clients and other visitors. Be careful to make sure that everyone signs in.
  5. Photocopy the client's driver's license and retain this information at your office. Legitimate clients should not mind you copying their driver's license. People freely show their licenses to the clerk at the grocery store when they write checks, and we show their IDs to rent a movie. Be sure to dispose of this sensitive information properly when you are finished with it.
  6. Get personal references as well as employment and home information. Then check all references and verify employment and current address. Check county property records to confirm ownership.
  7. Introduce the prospect to someone in your office. A would-be assailant does not like to be noticed or receive exposure, knowing a person could pick him/her out of a police lineup.
  8. Always let someone know where you are going; leave the name and phone number of the client you are meeting.
  9. When talking to any client or prospect, be careful not to share any personal information-specifically, details on where you live or information that can allow the person to pinpoint your home.
  10. When showing a property, always leave the front door wide open while you and the client are inside. As you enter each room, stand near the door.

CARRY YOUR CELL PHONES TO ALL SHOWING APPOINTMENTS & HAVE A PLAN IN PLACE  PLEASE TAKE ALWAYS EXTRA PRECAUTIONS!

 

Feel free to comment and make suggestion to stay safe.

 
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10 Comments on A fellow Realtor® became Victim in Lakeland, FL - Don’t become a Victim!

Good post! We really all need to be more careful. I have had a two situations where I became afraid but I did have my cell and I had called my husband prior to the apts and told him to be in the area close to where I was and keep his cell handy!

04/02/2008 10:24 AM by Jennifer Davis (RE/MAX Advantage)


Thank you for reminding all of us that we can never be too careful! There are alot of people out there that wish us harm, and not just because of what we are or who we are but just because. The realtor in FL is very fortunate but there have been some who haven't been.

Take care everyone!

04/02/2008 10:27 AM by


Jennifer - great plan to get your husband involved. Thank you for your comment and suggestion

04/02/2008 11:02 AM by Petra Norris, Broker - Realtor® Lakeland Florida Real Estate, (CDV TransAtlantic, Inc.)


Petra- Thank you for the reminder. 

Jennifer, Good plan with your husband.  I have taken my husband with me when I had to meet someone.  I simply explain it is a safety issue.  Everyone has understood when I explain it to them. 

 

04/02/2008 12:34 PM by Kim Peasley-Parker (AgentOwned Realty)


Kim - thank you for your comment and yes, I'm sure clients understand our concern.

04/02/2008 04:00 PM by Petra Norris, Broker - Realtor® Lakeland Florida Real Estate, (CDV TransAtlantic, Inc.)


Kim - thank you for your comment and yes, I'm sure clients understand our concern.

04/02/2008 04:00 PM by Petra Norris, Broker - Realtor® Lakeland Florida Real Estate, (CDV TransAtlantic, Inc.)


Hi Petra,
We can't be too careful, we are very vulnerable.  Thanks for a good post.

04/08/2008 09:16 AM by Cynthia Tilghman, Realtor® Onslow County NC Home Specialist (Kingsbridge Realty, Inc)


Cynthia, you are absolutely right, we need to be very careful when we meet potential clients. Be safe!

04/08/2008 11:13 AM by Petra Norris, Broker - Realtor® Lakeland Florida Real Estate, (CDV TransAtlantic, Inc.)


We have a wonderful instructor here in NE FL who teaches a safety class for CE - and he has shared great ideas with all of us. The easiest thing to do is to meet our customers in the office before showing property. The second easiest thing to do is to walk with a purpose, and to trust your instincts.

04/08/2008 05:53 PM by Carol Zingone, Broker Associate, GRI, SRES (Vanguard GMAC)


 

Soory to hear of another near tragedy.  An NAR survey found 1 in 4 realtors have been attacked or threatened on the job. But whether its' 1 in 4 or 1 in 4 million if you're the one you need to know what to do. I teach safety & self-defnse programs for real estate pros. More info at http://www.myfoxmilwaukee.com/myfox/pages/News/Detail?contentId=6284157&version=1&locale=EN-US&layoutCode=VSTY&pageId=3.2.1

or at www.bestdefenseillinois.com

04/14/2008 10:18 AM by Joe Rosner


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Real Estate Agent: Petra Norris, Broker - Realtor® Lakeland Florida Real Estate, (CDV TransAtlantic, Inc.)
Petra Norris, Broker - Realtor® Lakeland Florida Real Estate,
Lakeland, FL
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CDV TransAtlantic, Inc.

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