One of today's featured posts told about the results of the NAR survey - saying that 49% of homebuyers who contact an agent expect an immediate response.
Who taught them that? 
Was it over indulgent parents who jumped every time their 3 year old whined - and let them continue that behavior through their childhood? I'd really love to know the age range of folks who gave that response.
I have a puppy who demands instant attention. You'd hope that anyone old enough to purchase a home could behave with more sense than a puppy or a bratty child.
Is it a sense of entitlement that makes them think you should drop everything when they call, email, or text?
In my opinion, it would be totally inappropriate to interrupt a showing or a listing presentation to respond to an inquiry - or even to respond to a current client.
Do these folks really believe that THEY are your only concern? And if so, why are they working with such an unpopular agent?
Is your own marketing to blame? Agents who advertise 24/7 response really are asking to be treated rudely.
I understand expecting someone to answer when you call a place of business - during business hours. I get just as annoyed as anyone else when I'm put on hold or asked to leave a message. I get even more annoyed when that message gets no response and a day or two passes.
But a real estate agent is not a place of business. He or she is one individual. And from what I've seen of the "spoiled and entitled," they wouldn't be satisfied by a secretary or an assistant answering the phone. They want their agent. Right NOW.
The survey showed that another 29% expect a response within 30 minutes. 16% are OK if you respond within an hour. These people have a little more sense.
I think it's up to you to set the expectations with your own clients. They certainly should understand that if you don't take calls from others when you're with them, you can't take calls from them when you're with others.
As for the leads... Yes, respond immediately if you aren't otherwise occupied. If you don't, many of them will keep trying until they find someone who does.
But don't alienate a current client in the hope of landing "just one more."
And as for running out to show a home to a total stranger ... recent news has shown you what a poor idea that is. Please stay safe. Just don't do it.
Image courtesy of Clare Bloomfield |freedigitalphotos.net
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