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Client Trust (25 of 30)

By
Real Estate Agent with RLAH / @properties DC / MD / VA

There are a handful of investors I work with, and usually I speak to one if not more on a daily basis.  This question is most easily posed with regards to them, but this also applies to retail clients, both sellers and buyers.

My talk with every client, including a repeat when I speak to an investor and it's time to resign the next buyer agreement, or yet another listing agreement...my talk is always the same when it comes to confidentiality.  I'd argue they say yes and nod, but don't truly understand.

While I work most diligently to their efforts be they a retail buyer or an investor buyer, I'll work to whatever protocols we've defined.  Whatever I've been tasked with is what I do.  The same is true for sellers, be they retail or repeat investor sellers.

Surely the entire Active Rain community agrees with me and expects no less.

But some of these clients are very smart, very creative. At what point can I use one client's ideas with another client? As good as I am, even with 14 years and with a creative & inquisitive mind, I've had clients with amazing ideas.

My position to them is that if an idea comes from me, I'm free to offer that to any other client as well.  If an idea comes from a client, then I am not free to offer that to any other client until the current relationship is completed. Otherwise, there could be a conflict.  If the current relationship is with a repeat client, potentially then I'll not be able to use that great idea with anyone else.  The protection is because anyone else could be a competitor to my client.

They nod and say yes, but I must believe if I wasn't working that way, and a client realized how they'd been hurt, they would have rights to argue I'd hurt them.  Surely I sleep better in protecting them, even if they may not fully understand.  That's okay, that's how we have deep trust.

 

Posted by

Claude Labbe, Realty for Your Busy Life

Real Living | At Home
11 Dupont Circle #650
Washington, DC 20036
(202) 518-8781 bus / (703) 868-7774 mobile
claude@labbe.com

 

Mark Don McInnes, Sandpoint-Idaho
Sandpoint Realty LLC - Sandpoint, ID
North Idaho Real Estate - 208-255.6227

Hello Claude,  I am chuckling here a bit.  I remember back around #6? your were struggling a bit and have had drawn a blank.  It seems you have fought your way thru. Kudos.  I trust you will have a warm and special Thanksgiving with family and friends.  Mark

Nov 25, 2014 02:01 PM
Claude Labbe
RLAH / @properties - Washington, DC
Realty for Your Busy Life

Mark Don McInnes, Sandpoint Sometimes, clarity comes with a bit of effort. Most times it works that way.

Nov 26, 2014 11:24 AM
Lou Ludwig
Ludwig & Associates - Boca Raton, FL
Designations Earned CRB, CRS, CIPS, GRI, SRES, TRC

Claude

When our customers pass on information to us . . . . we should think twice before we think about passing it on to another customer.

Good luck and success.

Lou Ludwig

Nov 27, 2014 12:47 PM
Claude Labbe
RLAH / @properties - Washington, DC
Realty for Your Busy Life

Lou Ludwig This is true, regardless of what business we are speaking about.

Nov 28, 2014 01:25 PM