Chesapeake real estate agent and Bad Technology

Sometimes I long for the old days, When all homes had a contractors lockbox.  I am a dedicated TREO 700 user and today my infrared died.    I was on appt with a repeat buyer that I helped buy a condo last year for their daughter.  This time they flew in to Virginia all the way from California to buy their son a Condo.  It took me a while to identify the problem with my ekey, I tried to open three different lockboxes in one Condo community. The problem was something you would not know you had unless you were trying to open a lockbox.  I uhad used it the day before with no problems.  Yes, It was updated and esynced.  I called ekey troubleshooting, and they had me do a million different things to diagnose the problem then finally.  It hit me the green lights not blinking.  So I told my client lets reschedule for Sat, luckily they didnt kick me to the curb.   I made the next best trip to the also useless Sprint store. They fiddled for two minutes and said they need to give me a replacement phone.  Luckily I gave my husband my Treo 650 and I came hold and downloaded my ekey software with a new update code to his phone.  Now though temporarily back in business this is a reminder that some times old technology is better then new.  What do you think?