Special offer

Working With YOUR Realtor - Or Me? Pick ONE Please!

By
Industry Observer

Showing Homes to Buyers - Are Your Looking for a Sweet Deal? 

You May Be Working Against Your Own Interests!

I show homes to many potential buyers. Two things I ask before I work with a customer is:

  • Are you working with another agent?Sweet Deal?? or Not?
  • Are you prequalified for a mortgage?

Once we can establish those two factors then I am happy to take out customers to find their new home. This week I had customers that answered those questions for me, provided me with their prequal letter and then we met at a brand new home I have listed. My brand new customers loved the home and were looking to put in an offer. We needed to get another family member to look at the home and were planning on that for later this weekend. I love it when things come together so easily. or NOT.

Late in the afternoon I get a phone call from another real estate agent in the area.  She claims that these people are her clients and that she has been working with them for the last year. Seriously? They flat out lied to me when I spoke with them. So, what next? 

Well, I did not get a buyers broker contract with them when I showed the property as I am the listing agent. I will not do dual agency either. I want the home sold, and if they are putting in the offer with her there is not much I can do about that.  What I really want is for the home to be sold.

What the buyers don't understand is how they compromised their position in buying this home. I disclosed to them from the start that I worked for the seller. In sharing all their info about their savings, mortgage qualification letter and other financial details they gave up their ability to stand firm in any negotiations.  I now know that they are more than qualified to pay full price for this home. I also know that the home is listed at a very fair price.

When looking at homes with your real estate agent it is important to understand that the "other agent" is not your friend, but the sellers agent. You should be treated fairly, but there  is no responsibility to you or your interests. The "other agent" works for the seller. The job of the sellers agent is to get the highest and best price for the home. It is not in your best interest to shop around and view homes with every listing agent. If you are in the market to buy a home, understanding how this works is important. Negotiations are part of what gets buyers a sweet deal on a home. When you show your cards to the seller, your sweet deal may never happen. 

Two agents are not better than one. Working with one agent is in your best interest. Stay with ONLY that agent. It can save you time and money and you can end up with a sweet deal on your brand new home.

published by: your real estate expert Janis Borgueta Key Properties of the Hudson Valley as a community service in Newburgh NY. To receive more real estate information please subscribe to this blog

Comments(60)

Janis Borgueta
Newburgh, NY
Retired RE Salesperson

Very true Richard Robibero, ABR, SRS I have done the same with my buyers and yet when they pass an open house, in they go and chat up a storm. No going back after that. Once the cat is out of the bag, he/she is not going back in again.

Dec 07, 2014 08:13 AM
Joan Valverde
HomeSmart - Colorado Springs, CO
GRI,CDPE,CNE,MRP,SRES Colo Sprgs, Blk Forest, Monu

Janis,  It is frustrating when folks LIE to us, and really never sure what they are thinking when they do!  As you stated, it can hurt them the worst in the end...  Best to you and your seller in getting the home SOLD!

Dec 07, 2014 08:27 AM
Sharon Tara
Sharon Tara Transformations - Portsmouth, NH
Retired New Hampshire Home Stager

Why is this so hard for people to understand????  Congrats on the well deserved Feature!

Dec 07, 2014 09:05 AM
Ginny Gorman
RI Real Estate Services ~ 401-529-7849~ RI Waterfront Real Estate - North Kingstown, RI
Homes for Sale in Southern RI and beyond

Janis, this happens all the time to real estate agents and it is a shame but the truth is that they lost out in revealing so much.  Hold your ground on price!

Dec 07, 2014 09:50 PM
Norma Toering Broker for Palos Verdes and Beach Cities
Charlemagne International Properties - Rancho Palos Verdes, CA
Palos Verdes Luxury Homes in L.A.

As agents who work in the business daily we "get it" but for so many consumers buying a home is a twice-in-a-lifetime experience.  We must keep educating, educating and educating some more.  

Dec 07, 2014 10:25 PM
Debbie Reynolds, C21 Platinum Properties
Platinum Properties- (931)771-9070 - Clarksville, TN
The Dedicated Clarksville TN Realtor-(931)320-6730

Great post Janis. I ask up front if they are working with another agent and if so I send them back. If I find they lied (it does happen) I let them know they have to decide which one. I will not continue competing.

Dec 07, 2014 11:41 PM
Will Nesbitt
Nesbitt Realty at Condo Alexandria - Alexandria, VA
Nesbitt Realty is a family-run brokerage.

Need a Real Estate Sales Person in Newburgh, NY? Call Janis Borgueta at (845) 565-6100 with Key Properties of the Hudson Valley.

Dec 08, 2014 02:49 AM
Maria Gilda Racelis
Home Buyers Realty, LLC-Manchester, Bolton. Vernon,Ellington - Manchester, CT
Home Ownership is w/in Reach. We Make it Happen!

Hi Janis: Some people just don't get it. And if stupidity caused this quandary for themselves, there is no cure for it.

I agree with you totally. They just compromised their position by not being upfront or by just being the above.

Dec 08, 2014 04:13 AM
Kevin Mackessy
Blue Olive Properties, LLC - Highlands Ranch, CO
Dedicated. Qualified. Local.

I've had to tell a few of my buyers to not talk to the listing agent before.  Simple education moment that will keep nasty surprises out of the deal.  

Dec 08, 2014 08:27 AM
Janis Borgueta
Newburgh, NY
Retired RE Salesperson

If only they would take the advice seriously and listen Kevin Mackessy 

Dec 08, 2014 08:40 AM
Barbara Altieri
Better Homes and Gardens RE Shore and Country Properties - Shelton, CT
REALTOR-Fairfield County CT Homes/Condos For Sale

Janis -- SO many buyers just do not understand agency. While they think going to the listing agent will get them the best deal, they couldn't be more wrong especially when they do what they did with you!  AS much education as we do though, we just can't control human behavior.

Dec 08, 2014 10:42 AM
Rosalind Nicholas
RE/MAX Condos Plus Corporation, Brokerage - Toronto, ON
Toronto Condo Real Estate Agent, Toronto ON

I agree with Barbara #51, we cannot control human behaviour .......

In a multiple offer situation, I told my clients not to discuss their offer details ...... but just could not get through, why it had to be a 'secret' .......

Dec 09, 2014 12:36 AM
Janis Borgueta
Newburgh, NY
Retired RE Salesperson

Barbara Altieri even with major education it doesn't seem to matter quite frequently.

Rosalind Nicholas Secrets are good sometimes! This is one of those times.

Dec 09, 2014 02:50 AM
Kelly Nation
Coldwell Banker Dayton - Centerville, OH
Coldwell Banker Dayton

Before I work with a client I meet with them and explain what I will do for them and how I am paid. I also explain that I will be there from the beginning until the end of the sale and beyond. I invest time in helping them and in return I make a commission when they buy a home. I then proceed to ask them to sign my buyers agreement. I usually fill it out for 6 months. If someone refuses to sign, that is a red flag in my book.

Dec 09, 2014 05:15 AM
Jeff Pearl
RE/MAX Distinctive / LIC in VA - Lovettsville, VA
Full Service Full Time Realtor

This is so common. Their agent might not have explained how everything works, and maybe they were thinking of switching agents and had en expired BBA? Just guessing. in VA, we have a form for " Unrepresented Buyers" if we don't want to be dual agents. Sellers interest takes priority, so hopefully you'll get a sale.

Dec 09, 2014 09:46 PM
Brad Rachielles
CENTURY 21 Peak, Ca BRE# 01489453 - Upland, CA
REALTOR, CDPE, Upland, CA

Janis,

Loved this post especially. Unfortunately, I think that the trend to fast searching on the internet has also subliminally encouraged a fast transaction and may have buyers glossing over the really important aspects of real estate like  "agency". This is part of the due dillegence that should be done before looking at the first property. I'll keep this post in my "Bookmarked" list for others to read.

Dec 09, 2014 11:52 PM
Janis Borgueta
Newburgh, NY
Retired RE Salesperson

Brad Rachielles I like how you put that. I think maybe a focus on agency for first time home buyers blog that better explains it from their perspective may be in order on my website. Thanks for the suggestions.

Dec 10, 2014 12:27 AM
Karen Feltman
Cedar Rapids/Iowa City, IA KW Legacy Group - Cedar Rapids, IA
Relocation Specialist in Cedar Rapids, Iowa

If you do not do dual agency, why did you show them the home?  If someone calls me and wants to see my listing, I automatically refer them to another agent in my office and it takes me out of a sticky situation.  Just like with buyers giving too much information that compromises their position in negotiation, you could possibly say something that could compromise your seller.  So I guess if you are firmly a believer in NOT representing both sides, I would not put myself in that situation.  I don't host my listings for open houses either.  I will only show my own listings if I cannot find someone else to do it.  It would not be in my seller's best interests to not have the home shown, like you said, you represent the seller and your goal is to get the home sold.  They should have been honest with you from the start though and I agree that you have some great leverage that you can use to your seller's advantage.  Great discussion topic.  Best of luck!  I hope that it sells for you soon.

Dec 10, 2014 09:58 AM
Janis Borgueta
Newburgh, NY
Retired RE Salesperson

I do show my own listings. I represent the seller at that time. I don't discuss anything that would compromise the sellers when I represent them. Dual agency would still occur if I refer within my office unless they have a buyers broker agreement with them. Otherwise, we would both be represenging the seller. 

I meet with buyers and let them know at the start that I am the sellers agent when either working at an open house, or when a client calls and wants to see a home. It is not my job to educate them at that time how they could be best represented.  It is my job to inform them who I am working for. It is however, my job to show and sell the home. 

Thanks for commenting on this topic Karen Feltman 

Dec 10, 2014 11:08 AM
Kathleen Daniels, Probate & Trust Specialist
KD Realty - 408.972.1822 - San Jose, CA
Probate Real Estate Services

Janis, Buyers think they can “outsmart” and “play” the listing agent.  They don’t know what they don’t know. This post makes clear what they need to know. What everyone should know is that lying serves no one!

Dec 12, 2014 07:59 AM