I think we would all agree in a turbulent world of business and life in general we could add more inner peace to feel better. Two strategies (best you can) to calm things down with DRAMA of others you may find yourself in:
1. DISENGAGE after you feel the confrontation heating up. You don't have to go on and on with people with a fight. Say your final words and leave it at that.
2. With argumentative, critical, or rude people, listen or read what they have to say, then CHOOSE to let it be.
The mere act of avoiding the controversy is one of pick your battles. Sometimes PEACE is more important for YOUR life than fighting over who is MORE right.
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