Special offer

First Impressions Are Emotional, Involuntary & Uncontrollable

By
Home Stager with Sharon Tara Transformations

As a Home Stager in New Hampshire I help sellers prepare their homes for sale.  I educate home sellers and listing agents on the power and importance of preparation.  Preparing a home for sale is important because most buyers can't see potential. They determine a home's value based on what is presented to them.

A home is only worth what a buyer thinks it's worth. Buyer's perception starts with their first impression...that gut feeling they get as they search the MLS or when they walk into a home for the first time.

I recently wrote a post, It's The Rare Buyer Who Will See A Home's Potential, and  Lloyd Binen left this in a comment:

 

 

 

What's a "yuk" house?

It's when potential buyers see it, they say "Yuk".

Even "sophisticated" buyers who think they can look past the yuk, can't.

A yuk reaction is emotional, involuntary and uncontrollable.

 

 Emotional     Involuntary

    Uncontrollable

 

 

A buyer's initial reaction, their FIRST impression, is immediate.  And Lloyd is right, it's from the gut, it's instinct and not something they have any control over. It's based on what they see and what they smell and what they hear.  

First impression is not something that can be changed once it's happened.  Whether it's positive or negative, it's very powerful.

As buyers go from room to room they look to validate their initial feelings....things to confirm their first impression.

It's up to the seller (and how well they prepared prior to listing) whether or not buyers see potential or see YUK.

Comments(91)

Sheila Anderson
Referral Group Incorporated - East Brunswick, NJ
The Real Estate Whisperer Who Listens 732-715-1133

Good morning Sharon. I can't believe I missed this but thanks to Evelyn I am here now to say bravo.

Dec 16, 2014 09:57 PM
John DL Arendsen
CREST "BACKYARD' HOMES, ON THE LEVEL General & Manufactured Home Contractor, TAG Real Estate Sales & Investments - Leucadia, CA
Crest Backyard Homes "ADU" dealer & RE Developer

Wow! This is a great post and so very true. I'm dealing with a 10m dollar property that was loaded with millions of dollars worth of art, antiques and opulant decor throughout this 6000sf, 5 story oceanfront Newport Beach Mansion.

But that age old adage "One Man's Trash Is Another Man's Treasure" or in this case One Man''s Treasure Is Another Man's Thow This Stuff Out truly applies. The owners thought at first that this World and lifetime collection of expensive collectables would have been a drawing card.

Well, the opposite was true. In this case it wasn't until all these items were removed and replaced with some basic but pleasant and easy to relate to furnishings and appointments that the property started showing some interest and will probably sell.

Dec 16, 2014 10:13 PM
Ed Silva, 203-206-0754
Mapleridge Realty, CT 203-206-0754 - Waterbury, CT
Central CT Real Estate Broker Serving all equally

Sharon the photo tells a story as well as the perceptions a buyer makes when they open the door and are first exposed to the interior of the house. I have had buyers turn right around and walk away with out getting past the front door.

Dec 16, 2014 10:39 PM
Sharon Tara
Sharon Tara Transformations - Portsmouth, NH
Retired New Hampshire Home Stager

Lyn:  TRUE.....first impression can very well be from MLS pics.  Potential buyers skim through at rapid speed!

Nick & Trudy:  Potential buyers questioning home maintenance is a direct result of a lack of preparation!  They can't help but perceive the home as less valuable!

Brian:  The term "curb appeal" now relates to MLS pics because that is where most buyers start their search.

Tammy:  As long as it's clean and appears well maintained, I could still sell it even if it were not my particular style.  It's seeing past the "crap" that makes it hard for most people.

Helen:  I will continue to educate....as do you and all the other stagers out there!

Harrison:  You can't get people in the door if they don't like what they see online!

Roger:  P R I O R to listing!  I don't know why this is so hard to get people to understand!

Marte:  I agree....there are some people that I just don't feel comfortable with and it all started with my first impression of them.

Kevin:  I knew as soon as I walked in the door that I had found "the one".  In my case, the house was not staged and did not make the best impression....however, I am one of those 10% who can visualize.  I saw the floor plan and I saw the potential!

Kimo:  Love it, thank you!

Kelly Hagglund  That's a great point!  Agents who have seen the house as a "yuk" house will remember it as such when agents and other potential buyers ask about it.  You should write a post about this!

 

Dec 17, 2014 12:59 AM
Sharon Tara
Sharon Tara Transformations - Portsmouth, NH
Retired New Hampshire Home Stager

Geoff:  One of my favorite comments on this post!  Thank you!

Beth Atalay  You have the makings of a great post there.....just saying!

Dec 17, 2014 01:00 AM
Sharon Tara
Sharon Tara Transformations - Portsmouth, NH
Retired New Hampshire Home Stager

Lloyd:  You are too sweet.  I hope this isn't your moment of fame, you deserve much more!

The listing agents in your area are far more advanced than in my area....as to the home staging advantage. It's frustrating.

Yes, that's my Jaci.  She turned 2 in July.

Please stop by more often....you are missed!

 

Dec 17, 2014 01:31 AM
Sharon Tara
Sharon Tara Transformations - Portsmouth, NH
Retired New Hampshire Home Stager

Janice:  YES...the Yuk bell cannot be unrung!

Jeff:  Only if that other person can see the potential.  The seller will usually have to wait a very long time for that person to happen by.

Kimo:  I agree, and I suggested she write a post!

John:  It's frustrating isn't it?  They all want top dollar but don't want to do what it takes to get it.

Patricia:  Thank you!

Laura:  Exactly!  Preparation and presentation!

Evelyn:  Many sellers just have to learn the hard way.

Athina:  I've seen several homes end up bank owned, and it's obvious by the mls pictures why.

Sharon:  The media and politicians use this to their advantage all the time.  People can be so easy to manipulate!

Endre:  For the buyers who are aware of this and are capable of seeing potential....great deals to be had out there!

Sheila:  Thank you!

John:  A similar situation all stagers have had to deal with is "custom" decorating.  Sellers who think their stuff is a benefit because it was "custom" and "very expensive".  Unfortunately, it's DATED and making the home appear less valuable!

Ed:  I walked away from a couple of homes without even stepping foot inside when I was looking for a new home.

 

 

 

Dec 17, 2014 01:45 AM
Beth and Richard Witt
New York, NY
The best Retired Brokers !!!!

Well deserved featured post Sharon... as always full of great information...

Dec 17, 2014 05:28 AM
Sharon Tara
Sharon Tara Transformations - Portsmouth, NH
Retired New Hampshire Home Stager

Richard & Beth:  Thank you!

Dec 17, 2014 05:30 AM
Gene Riemenschneider
Home Point Real Estate - Brentwood, CA
Turning Houses into Homes

I see this time after time when showing homes to buyers.  Staging the home makes a huge difference in how it is percieved.

Dec 17, 2014 07:49 AM
Inna Ivchenko
Barcode Properties - Encino, CA
Realtor® • GRI • HAFA • PSC Calabasas CA

There is much more to that impression and it starts outside:) I had few buyers who refused to get out of the car because they did not like the building, or location, or even a tree in front of the house. ( yep, sometimes those are totally unexpected reasons).

Dec 17, 2014 02:48 PM
Sharon Tara
Sharon Tara Transformations - Portsmouth, NH
Retired New Hampshire Home Stager

Gene:  You can see in their expression and their body language just how disappointed they are when they first walk in the door.  An experienced agent recognizes it immediately.

Inna:  Wow, that must have been one ugly (or huge) tree!

Dec 17, 2014 10:34 PM
Anonymous
Linda Weiss

It is hard to convince sellers that the pictures of their family all over the house don't make it look "homey," It makes it look like someone else's home that the buyer can't see themselves living in. Neutral is the key word that is often hard to convey to a seller who has loved the home for a long time.

Dec 18, 2014 12:42 AM
#84
Sharon Tara
Sharon Tara Transformations - Portsmouth, NH
Retired New Hampshire Home Stager

Linda W:  It can be very hard for agents to convince sellers to remove certain "treasures".  Home Stagers do have better luck at it, and it can make an agent's work much easier if he suggests the sellers have a staging consult.

Dec 18, 2014 12:57 AM
Claude Labbe
RLAH / @properties - Washington, DC
Realty for Your Busy Life

It's true with EVERYTHING.

Homes, people, food served to me for lunch.

No matter what Mom has taught me, I still feel the yuk, or the love.  Okay, I'm learned not to "say" anything at times, but I sure 100% still feel it.

That's why we prefer staged homes.

And not to be sexist, but that's why people wear makeup.

Dec 18, 2014 01:01 PM
Sharon Tara
Sharon Tara Transformations - Portsmouth, NH
Retired New Hampshire Home Stager

Claude:  Everything!  I agree.  As Lloyd said it's involuntary and we cannot control it.  We can only hope to control revealing our feelings!

 

Dec 19, 2014 12:19 PM
Dana Basiliere
Rossi & Riina Real Estate - Williston, VT
Making deals "Happen"

Whether it is Yuk! or "well it's not that bad"  that certainly sticks. Even if the seller wakes up and gives it a face lift the perception is there for those who have seen it. 

Jan 04, 2015 04:23 AM
Sharon Tara
Sharon Tara Transformations - Portsmouth, NH
Retired New Hampshire Home Stager

Dana:  so true....once the impression is made, it sticks!

Jan 05, 2015 11:01 AM
Mary Ann Benoit
Northern Lights Home Staging and Design LLC - Seward, AK

Great post, thank you!

Feb 08, 2015 02:18 PM
Sharon Tara
Sharon Tara Transformations - Portsmouth, NH
Retired New Hampshire Home Stager

Mary Ann:  Thank you!

Feb 08, 2015 11:55 PM