Have you lost your DD-214? Is your DD-214 hard to read? There is a website for veterans to gain access to their DD-214 discharge papers online. Providing a DD-214 is a requirement of a VA home loan. The National Personnel Records Center (NPRC) provides this ability to request the DD-214.
You can call the NPRC Customer Service Line at 314-801-0800 from 6:00 AM EST thru 6:00 PM EST
Who can order records online? You may use this system if you are:
- A military veteran
- Next of kin of a deceased, former member of the military. The next of kin can be any of the following:
- Surviving spouse that has not remarried
- Father
- Mother
- Son
- Daughter
- Sister
- Brother
Required Information needed to obtain the DD-214:
- The veteran's complete name used while in service
- Service number
- Social Security Number
- Branch of service
- Dates of service
- Date and place of birth (especially if the service number is not known)
- If you suspect your records may have been involved in the 1973 fire, also include:
- Place of discharge
- Last unit of assignment
- Place of entry into the service, if known
- All requests must be signed and dated by the veteran or next of kin
- If you are the next of kin of a deceased veteran, you must provide proof of death of the veteran such as a copy of a death certificate, letter from funeral home, or published obituary.
Recommended Information (optional): While this information is not required, it is extremely helpful to NPRC staff in understanding and fulfilling your request:
- The purpose or reason for your request, such as applying for veterans benefits, preparing to retire, or researching your personal military history
- Any deadlines related to your request. We will do our best to meet any priorities. For example, you may be applying for a VA-guaranteed home loan and need to provide proof of military service by a specific date.
- Any other specific information, documents, or records you require from your Official Military Personnel File (OMPF) besides your Report of Separation (DD-214)
Response time for records requested from the National Personnel Records Center (NPRC) varies and is dependent upon the complexity of your request, the availability of records and our workload. Please do not send a follow-up request before 90 days have elapsed, as it may cause further delays. While the NPRC works actively to respond to each request in a timely fashion, the Center receives approximately 4,000 - 5,000 requests per day. We are responding to requests for separation documents within 10 days about 92% of the time. However, requests that involve reconstruction efforts due to the 1973 Fire, or older records which require extensive search efforts, may take 6 months or more to complete.
If you have other questions related to obtaining a VA mortgage, contact our team today!
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