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What A Can Of Worms The CFPB Is Opening UP!

By
Mortgage and Lending with George Souto NMLS #65149 FHA, CHFA, VA Mortgages NMLS #65149

One of the more recent Consumer Financial Protection Bureau (CFPB) proposals, is to give consumers the ability to publicly post on the CFPB website their complaint against anyone who falls under the oversight of the CFPB.  The consumer would be able to post and make their complaint public no matter how frivolous it may be, and without any review by the CFPB.  When I first read this the first thing that ran through my mind was What A Can Of Worms The CFPB Is Opening UP!

I wonder if the CFPB would feel this is a good idea, if the complaints about them as well as any other government agency were made public before it was determined whether it was a valid complaint or not.  This means some nut with a vendetta against a Lender or anyone else who falls under the oversight of the CFPB can just keep on posting complaint after complaint and have it made public even if there is no validity to the complaint.  This is the equivalant of legalized slander.

Before anyone responds by saying well it is about time complaints about Lenders are made public, I would ask you to think carefully, because Realtors/Agents also come under the oversight of the CFPB.  The CFPB just has not made Real Estate Companies one of their targets yet, but they will.  Just give them a little more time.

Can you imagine the number of frivolous complaints a pissed off Buyer or Seller would file against a Realtor/Agent.  How fair would that be, especially if their was very little if any truth to the complaint.  That is the position Loan Originators may find themselves in if the CFPB goes forward with implementing this proposal.

I do not have any issue with making complaints public against anyone, as long as the complaint has been reviewed to determine there is validity to it.  If it is found to be a valid complaint, then by all means make it as public and as easy to find as it can possibly be.  But I am not in favor of spreading slanderous complaints without truth to them.

The full CFPB proposal can be read by Clicking On This Link.  May be I am over reacting to this CFPB proposal, but I do not think I am.  The more I think about it the same thought keeps going through my head What A Can Of Worms The CFPB Is Opening UP!

 

 

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 Info about the author:

George Souto NMLS# 65149 is a Loan Originator who can assist you with all your #FHA, #CHFA, and #Conventional #mortgage needs in Connecticut. George resides in Middlesex County which includes #Middletown, #Middlefield, #Durham, #Cromwell, #Portland, #Higganum, #Haddam, #East Haddam, #Moodus, #Chester, #Deep River, and #Essex. George can be contacted at (860) 573-1308 or gsouto@mccuemortgage.com

Posted by

George Souto
NMLS# 65149

C (860) 573-1308
CALL 7 Days/Wk
Fax (860) 760-6891

Email Me
About Me
My Blog

I am a Mortgage Loan Officer who can assist you with all your mortgage & refinancing needs in
CT, and RI

I can assist you with your Conventional,
FHA, CHFA, VA, USDA, & 203K loan programs.

I reside in Middlesex County which includes Middletown, Middlefield, Durham, Cromwell, Portland, Haddam. E. Haddam, Higganum, Chester, Essex, Deep River.

 

Comments(15)

Joe Petrowsky
Mortgage Consultant, Right Trac Financial Group, Inc. NMLS # 2709 - Manchester, CT
Your Mortgage Consultant for Life

Good morning George. With social media the way it is these days, it is very easy for someone to publicly start sharing their grievances and you are right, often frivolous. Remember, this is all in the name of consumer protection, what a joke they are.

Make it a great week!

Jan 25, 2015 05:29 PM
TeamCHI - Complete Home Inspections, Inc.
Complete Home Inspections, Inc. - Brentwood, TN
Home Inspectons - Nashville, TN area - 615.661.029

 Good morning George. Social media can be a double-edged sword. You can gain customers one at a time and lose them 1000 at a time. I heard about this and I do not think it's a good idea.

Jan 25, 2015 05:45 PM
Barbara Todaro
RE/MAX Executive Realty - Happily Retired - Franklin, MA
Previously Affiliated with The Todaro Team

Good morning, George Souto on the flip side, it might make real estate agents more accountable for their actions or lack thereof.... if one is careful with how he/she conducts business and has a good rapport with trust and confidence the their client, there should be no issues....

Jan 25, 2015 06:12 PM
Anita Clark
Coldwell Banker Access Realty ~ 478.960.8055 - Warner Robins, GA
Realtor - Homes for Sale in Warner Robins GA

George: Public opinion can have a huge impact...this is worth following to see where it is headed.

Jan 25, 2015 07:12 PM
Conrad Allen
Re/Max Professional Associates - Webster, MA
Webster, Ma, Realtor

Hi George.  There is no innocent until proven guilty with the CFPB board.

Jan 25, 2015 07:21 PM
Maria Gilda Racelis
Home Buyers Realty, LLC-Manchester, Bolton. Vernon,Ellington - Manchester, CT
Home Ownership is w/in Reach. We Make it Happen!

Hi George: This is not a good idea because an unhappy client who is just having  PMS or midlife crisis can post complaints or plain rants against another professional without merit or valid reason.

Jan 25, 2015 08:15 PM
Dorie Dillard Austin TX
Coldwell Banker Realty ~ 512.750.6899 - Austin, TX
NW Austin ~ Canyon Creek and Spicewood/Balcones

Good morning George,

I really don't think they have thought this one through (although that should not be a surprise)! This may come back to haunt them if anyone is allowed to go on and rant and rave with no monitoring. There might be those who give them an earful on their own polices and regulations and how they are not protecting consumers but want to control them!

Jan 25, 2015 09:51 PM
Bill Roberts
Brooks and Dunphy Real Estate - Oceanside, CA
"Baby Boomer" Retirement Planner

George, Small businesses have been putting up with this for years. Have you seen Yelp? They allow all complaints to be posted even without any proof.

Bill Roberts

Jan 25, 2015 10:08 PM
Kathleen Daniels, Probate & Trust Specialist
KD Realty - 408.972.1822 - San Jose, CA
Probate Real Estate Services

George, This is wrong on so many levels. People are freaks and will complain about anything ... they don't like the way the wind is blowing.  This is why I refuse to use YELP. I know many agents, and others who have been wronged by complaints that unfounded and extremely biased. I'll give this an honorary feature in Crap-tacular!

Jan 25, 2015 11:13 PM
Endre Barath, Jr.
Berkshire Hathaway HomeServices California Properties - Beverly Hills, CA
Realtor - Los Angeles Home Sales 310.486.1002

George too bad there is no Feature Button anymore this needs to be read by all! Period! Well stated, Endre

Jan 25, 2015 11:31 PM
Potranco Realty
Potranco Realty - San Antonio, TX
"Sold with Potranco Realty"

Me no like..... wish we could keep this can of worms closed tightly. No in my opinion you're not over reacting.

Jan 26, 2015 05:07 AM
Dick Greenberg
New Paradigm Partners LLC - Fort Collins, CO
Northern Colorado Residential Real Estate

Hi George - I'm sitting here shaking my head, wondering what genius came up with that and how he possibly convinced anyone else it was a good idea. Ugh.

Jan 26, 2015 05:45 AM
Ginny Gorman
RI Real Estate Services ~ 401-529-7849~ RI Waterfront Real Estate - North Kingstown, RI
Homes for Sale in Southern RI and beyond

George, every thing should be on the tip toes until they know there are valid complaints to be heard...

Jan 26, 2015 07:38 AM
Randy Kirsch
Right Trac Financial Group, Inc., NMLS# 2709 - Manchester, CT
(NMLS# 1012303) Your Dedicated Mortgage Consultant

Glad to see that your stance on this issue has not changed in the last few months as we discussed this very proposal previously.

Thanks for sharing George.

Jan 26, 2015 08:42 AM
Debbie Reynolds, C21 Platinum Properties
Platinum Properties- (931)771-9070 - Clarksville, TN
The Dedicated Clarksville TN Realtor-(931)320-6730

We know those trouble makers love these formats so they can be heard. It will get ugly and I would guess they will take it down after awhile.

Jan 26, 2015 10:41 AM