I would redo the front page of the listing agreement changing the commission. The fee is more than fair for the amount of work involved. We raised all our fees on short sales because the lender is going to discount it by 1 point from wherever you have it. We put a higher fee and then the lender gets it down to what we our regular fee is. I can not discuss specific amounts here on AR. 

Here in Florida, we are a deed state, unlike CA which is a trust deed state. Here we have to have an offer first before the short sale is even looked at. No BPO, no package, nada, until short sale offer is signed by seller. Here we have a board approved short sale addendum that is added to all our listing agreements in short sale and must accompany all offers. Katerina 

In California the commission in the listing agreement is between the listing agent and the seller.The  lisitng agent then offers compensation to the selling agent through our mls.  Also, if it turns into a short sale the listing agent must use the short sale listing agreement. The seller needs to prove to the lender that there is a hardship, once the seller signs the lower offer, then the listing agent submits the offer to the lender (the selling agent also needs to submit a short sale addendum along with the offer),  The lender determines the commission This must be stated in our mls along with the a disclosure stating it is a short sale. The lender's response could be lengthy and possibly deny it. In think agents should be taking refresher courses in contracts and how to handle short sales