I attempted to bury this topic many times especially after reading Kathy Streib's Be the Better You. Would this writing make me the better person at the expense of another person?
But this is a contraindication of Kathy's wish for 2015. Being the Better You is not comparing one's self to another to become the greater person. It is about striving to gratify what some of us may have forgotten. The gratification of the heart and mind. That feeling of accomplishment in many facets and aspects of life. It is that inner happiness generated from being good to others.
However, after much pondering and lamentations, I thought that it would be best to let this out and hopefully, anybody who reads it will not take it as a rant but rather an assessment of one's communication skill or lack thereof with people.
"Watch your Thoughts. They become Your Words." - Frank Outlaw
I had this inkling after I received two emails and a phone call from the agent that she and I could not get along. Although this business requires people skill, I am not compelled to like anybody. There will always be someone whom you will clash with no matter how friendly and amiable you are.
I just shrugged off the first two emails I got from her while we were negotiating. There were condescending undertones. I ignored them because I got what I wanted for the sellers and I thought that I might just be misinterpreting her sentences.
After the ratified contract, more email exchanges followed. In these exchanges, my diagnosis that she was suffering from chronic diarrhea of the mouth was validated.
Because of her habitual sarcastic remarks in trying her best to represent the buyers--which I was not sure if she was fully aware of or if she was completely insensible,---- subconsciously, my mind developed this abhorring feeling towards the agent.
My mind and heart had a strife with this woman. Was this the very first time that someone got to my nerves? No. But this was the very first time that someone crossed that demarcation line where respect for another colleague collapsed.
Hence, whenever she emailed me, my responses were short and direct to the point. No warmth or friendliness which I normally extend.
Consequently, she noticed my cold treatment but the show must go one. She called and left me a message telling me that there seemed to be a problem between us. Then she sent a follow up email to tell me, "I don't know why some agents should be adversarial with their responses."
Upon receiving her last voice mail and email, I went back to my sent folder and reviewed all the emails I sent her. This is the one that triggered her reaction. "My email stated we will formalize once we reach an agreement. Isn't that clear enough? What is the best way to handle this transaction with you? Phone? Text?"
I was not a saint either. Remember what Frank Outlaw said? "Watch your thoughts. They become your Words."
I realized that my encapsulated abhorrence towards the agent transcended my sensitive and sensible self. I forgive myself for letting my feelings take over because it only happened once-- as far as I know.
And I had also forgiven the other agent for her transgressions as I spoke to her afterwards. All was well between us.
In trying her best to serve her buyers' interest, she transformed herself into a sort of "Aggressive and Demeaning Character."
The intention was good, but the execution was bad.
An advice from a wise man---Do not speak when you are angry because you will make the speech you will ever regret. This holds true too with emails or texts.
Be the better you. Better yet, Be the Better Me.
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