Actual conversation with Wells Fargo yesterday

Hi Catherine - That would be funny if it wasn't so typical of the idiocy that has taken the place of common sense pretty much everywhere.

Catherine Ulrey - Sorry to hear you are having difficulty clearing up your mortgage stuff. It seems like any time I have issues like this, the process companies make you go through never make any sense. I wonder if they ever look at it through the eyes of the customer?

Faxing something instead of emailing because of security purposes? That makes no sense whatsovever!

I'm laughing out loud too.

Many folks no longer have a fax machine.  I use a scanner and e-mail the images. 

Catherince, that's crazy funny.   Post on their twitter and see if you get someone's attention. 

This is crazy.  If a 3rd grader would have used this logic, the teacher would not have given him/her credit.

Absolute insanity, and yet, they many our money, our mortgages and in many cases, our transactions.

I'll trust you had a fax number to give them.

Catherine,

I have heard this from banks before.  They will not fax or email in some instances.  I agree with Michael Dagner post it on Twitter.  You may actually get a response, I have seen that happen for people with Bank of America, where a situation was remedied.  A