I am curious what the experience of agents and consumers around the country is with AHS Home Warranties.  It's become standard procedure to request a home warranty on ALL of our buyer purchases. 

As a property manager for many out of town investors, I am often the one making the service requests.  The last several times I've had to call to use the warranty has been less than satisfactory.  The people are pleasant enough but we have to wait up to two weeks for an initial service call to even diagnose the problem... then, if parts need to be ordered, we have to wait up to another two or three weeks for parts to be delivered and schedule the installation.

Last November, my tenants had to wait over a month to get their stove fixed.  Do you think this went over well at Thanksgiving time?  NOT!

Today I called on a dishwasher that isn't working and the first service slot available is April 23rd.  How do you think this went over with two professional people, with two young children? 

I want to know:  Is this a common problem across the country or is this isolated in my market area of central Washington?



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