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Do you have language skills... Or language resources?

By
Real Estate Broker/Owner with Realty Arts NC Broker License #235526

I was talking to my friend Ahmed Ammar today about building business, and addressing niches today.  AHMED AMMAR (KELLER WILLIAMS): Real Estate Agent in Cary, Wake County, North Carolina

We got into languages and I asked him, "What languages do you speak other than English?"

He said, "Arabaic."

Me, "Well, you should be blogging an English/Arabic blog.  And an English/Arabic newsletter.  There are many people in our community who would find comfort knowing a broker spoke Arabic, don't you think?"

He agreed.  Now I want to see if he follows through and takes the challenge.

Ahmed laughed hard when I couldn't tell him what a major language in India is.  "Jeeze, Ahmed, I was born in the USA.  Don't you know the whole world is supposed to talk so I can understand them?"

I thought I'd have to lay a Heimlich on him, he laughed so hard.  High five!  When he recovered we came up with Urdu.  Now I think of Hindi, in hindsight.  Of course, Urdu is more Pakistani, I believe.  See, this can be hard work!

I had mentioned to Ahmed that I had given referrals to my friend, Axel Forno.

Axel Forno (Keller Williams Realty): Real Estate Agent in Cary, Wake County, North Carolina

Axel helped me out when I found a prospective Buyer and was building my case, and then sent her in to see my HomeBanc mortgage friend Kevin Martini.

 Kevin  Martini (HomeBanc): Loan Officer in Cary, Wake County, North Carolina

 Mr. Martini called me and told me the young lady had asked if we had any agents who spoke Spanish.  One of the intangible benefits of having talented bankers sharing office space.  Well, we sure do, and Axel stepped in, and got the client into a home.   

I hadn't sensed the language barrier.  Too many "Yesses" to too many "yes or no" questions led me to believe we were on an even keel.  (Note to self:  Pay attention and have the prospect confirm understanding via repeating the thought.) 

Then there was the nice feller who told me about his wife who worked with German folks relocating to NC/SC.

"Do you have any German-speaking agents?"  Gesa!  I connected him with Gesa, and managed to overhear a conversation in German that was far beyond my ken.

Point being:  Does your office have a list of folks who speak foreign languages, and which languages?  And are they fluent enough to transact a liability-riddled real estate transaction in the languages they claim?

We have folks who speak English, French, German, Chinese, Arabaic, Spanish, Italian, and who knows what.  I'm going to make it a personal project to make a list of the languages our market center can do business in. 

Next step?  Marketing it, of course!

Posted by

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Scan the QR Code with your Smartphone to Email MeQR CodeMike Jaquish, REALTOR®

919-880-2769 www.RealtyArts.com

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Independent Broker/Owner, Realty Arts

130 Towerview Court,

Cary, NC

Comments(12)

ARDELL DellaLoggia
Better Properties Seattle - Kirkland, WA
I have never had language issues in my business, but decided to take Italian lessons.  My name seems to suggest I should know how to speak it,and I am remembering some that I learned as a small child.
Feb 15, 2007 04:26 PM
Randy L. Prothero
eXp Realty - Hollister, MO
Missouri REALTOR, (808) 384-5645

Language is a big issue in Hawaii.  We have many people with English as a 2nd language and International investors from many countries, speaking many languages.  Unfortunately my only other language is Pidgin English and it is widely spoken or understood by most Realtors, so i have no advantage.

(Pidgin is local Hawaiian slang)

Feb 16, 2007 03:04 AM
Mike Jaquish
Realty Arts - Cary, NC
919-880-2769 Cary, NC, Real Estate

Randy,

LOL 

I am bilingual.

 I am reasonably fluent in two Englishes, Southern and Yankee. 

Feb 16, 2007 03:20 AM
Leigh Brown
Leigh Brown & Associates, RE/MAX Executive - Charlotte, NC
CEO, Dream Maker - Charlotte, NC
That would be a very cool angle to hit on marketing!  I myself am stubborn about the aftereffects of the War of Northern Aggression (yes, it was titled that way in my grade school history book). I don't know Yankee English (even though I married one), I'm fighting the immersion. =)
Feb 16, 2007 11:36 AM
Mark Flanders
Consulting - Silverdale, WA

Mike,

This is a great article!

Congratulations, it was included in the most recent Unsung and Overlooked collection.

This should get it a little more exposure :)

 

Feb 16, 2007 11:27 PM
Kelli Fronabarger
Bend River Realty Inc. - Bend, OR
Realtor - Bend Oregon

 

I haven't become fluent yet but I am attempting to learn spanish. We have a large hispanic community close to where I live. Certainly, I would be able to approach that market if the language were not a barrier. If all of us would reach past our comfort zone, ultimately everyone would benefit. I know there is a local commercial for a car dealership with a bilingual salesperson. I am sure that particular skill brings her many customers that would otherwise be at the mercy of the English speaking majority. Regardless of her skill as a salesperson, the very fact that she can speak the language makes her invaluable to that company.   

Feb 17, 2007 03:56 AM
Mike Jaquish
Realty Arts - Cary, NC
919-880-2769 Cary, NC, Real Estate

Leigh:  ;-)

Mark, Thank you kindly.

Kelli,  You're right to seek fluency, but is that your "High Payoff Activity" or should you seek someone who can handle those clients and continue to market yourself?  To me fluency means more than being able to order off a menu, but to be able to guide a client through a complex process with confidence and skill.

Thanks to all for comments...

Feb 17, 2007 01:07 PM
Amber Bourland
Ozarks' Independent Realty - West Plains, MO
Hey Mike, I'm a transplanted Yankee, now living in southern Missouri, so i guess I can lay claim to the bilingual thing, too! Every once in awhile, I forget where I am and use terms that make the natives look at me funny, and I know I have fallen into the language of my childhood. People ask me what a "bitta" is (as in "He left a bit ago," or remind me they are not guys (up north, it's "you-guys" not you-all). It's funny how my Yankee friends tell me I sound so hill-billyish, but the people here know the monet I open my mouth that I'm not from "these parts." Now If I cam learn Russian, I'll be doing well!
Feb 18, 2007 01:30 AM
Sarah Cooper
Real Estate Shows - Hurricane, WV

I'm trying to learn Japanese.  I have several Japanese friends that live close by and we had an exchange student from Japan over the summer.  Probably won't ever be profitable for me, but it's a good challenge and I hate to be bored.

Watashi wa nihongo ga sukoshi wakarimasu.  Mada Jouzu ja arimasen.  (Trans: I understand Japanese a little.  I'm not good yet.)  I know hiragana and katakana (two basic alphabets) and I'm just now stumbling into kanji.  This should be interesting.

And being from West Virginia I have the hick-est sounding Japanese you've ever heard.  My friends would laugh if they weren't so darned polite.  :o)

Feb 18, 2007 03:44 AM
Mike Jaquish
Realty Arts - Cary, NC
919-880-2769 Cary, NC, Real Estate

Amber:  Half the fun of moving across regions is to work at figgering out what people are saying...

Sarah:  Along the lines of "If a tree falls in the forest and no one is there to hear it, does it make a sound?"....

If you didn't hear me laugh heartily, would that make me less impolite?  LOL

I have heard that Japanese can be very challenging for Americans.  Good for you for tackling the study!

Feb 18, 2007 06:57 AM
Ellie McIntire
Ellicott City Clarksville Howard County Maryland Real Estate - Ellicott City, MD
Luxury service in Central Maryland
I am still learning Baltimorese. Here is a visual tour we did for a listing in the City. We had some fun with this.
Feb 18, 2007 10:53 AM
Mike Jaquish
Realty Arts - Cary, NC
919-880-2769 Cary, NC, Real Estate

Ellie: Baltimorese seems to be a dialect with many words from other regional tongues.

Nice tour, shows great updating.

Feb 18, 2007 11:07 PM