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Client communication, phones, email and fax

Weird Orange Thing I have one number that rings all my phones;

cell
office
home
and now laptop.

If I'm with a client, I don't answer and they can leave a voice mail which gets emailed to me. I call them back as soon as I'm free. It works for me. When I leave a message for someone I give detail so they can usually answer it by leaving it in my voice mail if they don't get me when they call back. The only time I intentionally don't answer is when i want a record of whatever message they are going to leave me.

All that said - I prefer email. I can forward email to my client whenever I send an email to an agent and my client in that transaction gets a copy. That makes it easy to ensure that all my communication regarding a client are disclosed to the client AND I have a record of the disclosure.

I have a fax number but I don't give it out unless necessary. I think most things should be sent via email as pdf files. When I receive a fax it comes to me in my email as a pdf file that I can easily forward to my client as appropriate. Anything that I do fax I also turn into a pdf file to keep in my records under the file of the client involved.

If you are in the market for a home in the Cherry Hill, NJ area, make sure you hire an agent who will work for you on your side of the transaction. Paul Howard is the only Exclusive Buyer Agent having an office in South Jersey. Paul, owner of NJHomeBuyer.com Realty in Cherry Hill, is a member of the highly selective National Association of Exclusive Buyer Agents ( NAEBA ), representing buyers ONLY, 100% of the time.

If you are thinking about buying a home in the Cherry Hill, New Jersey area in the near future, call Paul at (856) 488-8444 or send an email for free information.

Posted by Paul Howard NJHomeBuyer.com Realty- Cherry Hill NJ on 04/09/2008 02:44 PM

Comments (3)

disclosure, paul howard, naeba, cherry hill, communication

3 Comments on Client communication, phones, email and fax

My faxes come in via e-mail as pdf's too. This is a great way to save/store/print info and save paper (especially with all the 'green' talk lately).

04/09/2008 02:56 PM

by JenRan Realty, LLC

Paul.... I'm currently in the market for a e-fax... what service are you using. there was a company that came around last year that sounds like this...don't recall who as I was not looking at that time.

04/09/2008 03:03 PM

by Roland Woodworth "Ft. Campbell Area Realtor" (Exit Realty Clarksville)

You are right Jennifer it does save paper. Green is good.

Roland, I use efax as in efax.com. One of their options is to receive via email as a pdf. You can also have it sent to more than one email address if you want. That costs 12.95/month. Well worth it for me and my clients like that I can email them the documents.

04/09/2008 03:27 PM

by Paul Howard, Broker, NJHomeBuyer.com Realty

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