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Do you have or need a secretary?

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Real Estate Broker/Owner 8639604

 

 

weird orange thing

How many of you have an unlicensed assistant or a secretary.  If you do, how do you use them.  It seems to me a full time secretary would cost (at least) $30,000 a year. That would be cheap if it didn't result in a reduction of my net income but I don't know if it would or not.  In what ways can a secretary assist in such a way that I could become more efficeint and increase my net income.  I know about virtual assistants. Somehow the idea of using one makes me a little nervous---from a confidentiality perspective. Is that a legit concern? At least a secretary would be an employee and subject to my  control.   

 

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If you are in the market for a home in the Cherry Hill, NJ area, make sure you hire an agent who will work for you on your side of the transaction.

Paul Howard is the only Exclusive Buyer Agent having an office in South Jersey. Paul, owner of NJHomeBuyer.com Realty in Cherry Hill, is a member of the highly selective National Association of Exclusive Buyer Agents(www.naeba.org), representing buyers ONLY, 100% of the time.

If you are thinking about buying a home in the Cherry Hill, New Jersey area in the near future, call Paul at (856) 488-8444 or send an email for free information.

 

 

Posted by

 

Paul Howard, Broker

NJHomeBuyer.com Realty

80 Barclay Center Suite 4A

Cherry Hill NJ 08034

856-488-8444

Heather the Realtor Orlando, Lake Mary
LemonTree Realty - Orlando, FL
First Time Home Buyers, Bank Owned Homes
I could use an assistant right now to do the stuff I dont wnat to do. Make phone calls, file, follow up, set up showings. Not enough time in a day anymore.
Apr 11, 2008 08:34 AM
Highland Beach Condos David Serle
RE/MAX Services - Highland Beach, FL
Boca Raton Agent David Serle
I use a virtual assistant.  She does wonderful work, and it is a lot less than what I would pay for a full time assistant.  I like the efficiency of a virtual assistant.  I pay for the actual work she does.
Apr 11, 2008 08:34 AM
Jolynna McCune
Groome & Co. REALTORS - Memphis, TN
Affiliate Broker

I have wondered myself about virtual assistants and it seems like a cost-effective way to be more productive. 

Apr 11, 2008 08:40 AM
Steve Shatsky
Dallas, TX
I had to smile... when I saw the title on this post it occurred to me how rarely you hear the title "secretary" used anymore when compared to admin or assistant.  The times they are a changin'!
Apr 11, 2008 09:31 AM
David Miller
Crye-Leike, Realtors - Spring Hill, TN
Crye-Leike Realtors
I began to start making a list of things as I come by them that I feel like an assistant can handle it. After a couple months then I will analize it and see if I could be more productive handing those things off to cheap labor and get more prospecting/face time out there! What do you think?
Apr 11, 2008 09:34 AM
Paul Howard
Cherry Hill, NJ
Paul Howard Realty, 856-488-8444

Heather, there sure isn't enough time. Sometimes I think I need a boss to keep me in line.

David,  I've never really been able to get a handle on how to work with one.  Do you pay them by the hour?

Jolynna,  cost efficiency is the key. If I don't make enough more to pay them I may as well do it myself.

 Steve, So  THATS what an administrative assistant is!  The more things change the more they stay the same.

David... I think that sounds like a good plan. I think I'll steal it.  I think I might need someone full time though   because if only a half day  they might not be there when I need them.  Of course if I actually do make a list I bet some stuff could be done any time.  Organizing files, scanning documents to pdf, some kinds of research etc.  

Apr 11, 2008 11:15 AM
Sarah Greene
Greene Business Support Services - Smyrna, DE
NAR Certified REPA

Hi Paul,

I just wanted to hopefully address some of your concerns about using a Virtual Assistant. As far as your confidentiality concerns, any legitimate VA will have a contract that addresses confidentiality. As independent business owners, a lot rides on our reputation. In order to continue to have a business, we must conduct ourselves in a professional manner at all times. When deciding to partner with a VA, I would suggest that you check references and have a consultation with the potential VA to get a sense of how you would work together. With today's technology, pretty much any office task can be done remotely. A VA may not be able to hand you a cup of coffee (and I hope you wouldn't expect them to do that anyway - smile), but they can arrange to have your coffee delivered!

A huge advantage to working with a VA is that you only pay for time on task. This can be a huge cost savings to you because you don't have to pay for your downtime, time spent for an employee chatting at the water cooler or surfing the Internet or any number of things that aren't productive work time. Some VAs work on a project basis, others work on retainer only.

If you have any more questions about using a VA, please feel free to ask.

Apr 11, 2008 11:36 AM
Paul Howard
Cherry Hill, NJ
Paul Howard Realty, 856-488-8444

Erica, I go back and forth on the issue of licensing for an assistant. What advantage do you think the license would give?

 Sarah, I didn't even know there was such a thing as a NAR Certified REPA.  I appreciate the thoughtful response.  AND, looking at your website has given me a little more to think about. For example, a VA could help me set up a system to generate leads from past clients rather than just put into play a system I developed--is that correct? 

Apr 11, 2008 12:08 PM
Sarah Greene
Greene Business Support Services - Smyrna, DE
NAR Certified REPA
Yes Paul, you are correct. A VA can be much more than a little "worker-bee." We can be a true partner in helping your business grow and provide you with suggestions on how to set up the various systems to run your business in an efficient and effective manner.
Apr 11, 2008 12:37 PM
Paul Howard
Cherry Hill, NJ
Paul Howard Realty, 856-488-8444

Sarah, I have a concern about the possibility of someone knowing the details of my business disclosing  to a competing business.  How is that handled if it comes up and how likely is it that it would be an issue?  Do most VAs only work in one state or one part of the country.  Or, is their client base geographically broad?

 

Apr 11, 2008 10:57 PM
Sarah Greene
Greene Business Support Services - Smyrna, DE
NAR Certified REPA
Paul, when deciding to partner with a VA, you really must do your due diligence. Talk to them to get a sense of what kind of person they are. As I mentioned before, a legitimate VA will require a signed contract before work begins on your behalf. My contract, for instance, contains a nondisclosure clause so you are protected. You would have some legal recourse. Also, many VAs belong to professional organizations who "police" their members. You have the option of reporting them to that organization's governing body as well.

I do appreciate your concern, but how do you know that an in-house "employee" will not steal your secrets and pass them on to the next person they work for? A person either has integrity or they don't. They are either honest or they are not. Talk to your potential VA and check their references just like you would if you were hiring an employee. Also, many real estate VAs have a policy that they will only do certain tasks for one office/agent in a market area which provides you with some protection/peace of mind as well.

As far as geography is concerned, since everything is done remotely, a VA can work with clients literally anywhere in the world.
Apr 12, 2008 01:35 AM
Gita Bantwal
RE/MAX Centre Realtors - Warwick, PA
REALTOR,ABR,CRS,SRES,GRI - Bucks County & Philadel
I can understand your concerns. It happens all the time in every industry. People leave the company and take either the clients or information. I VA might be better unless you have a good friend or family looking to work for you.
Apr 12, 2008 11:22 PM
Paul Howard
Cherry Hill, NJ
Paul Howard Realty, 856-488-8444

Sarah, Thanks for the comments - now I'm starting to lean toward a VA. One thing that helps is the NAR designation. 

 Gita, I guess I'm not so much worrying about someone taking information with them as concerned about the potential for them to work for me and a direct competitor at the same time.  I don't know that I would necessarily prohibit that though if I felt that clients lists etc would be kept confidential. 

Apr 12, 2008 11:38 PM
Sarah Greene
Greene Business Support Services - Smyrna, DE
NAR Certified REPA
Paul, it has been my pleasure. If you decide to go with a VA, please feel free to contact me. Even if we find we are not a good match, I can surely steer you toward another reputable VA.
Apr 13, 2008 03:03 PM
Linda Tremblay
Long & Foster Real Estate, Inc, PA License #AB065488 - Doylestown, PA
Associate Broker - Bucks County, PA Real Estate Services
I am currently trying a Virtual Assistant.  This experience is a bit strange for me as I have never had anyone but myself and my daughter work on my business  I will let you know how it works out.
Apr 14, 2008 04:11 AM
Paul Howard
Cherry Hill, NJ
Paul Howard Realty, 856-488-8444

Sarah, I suspect at some point I will be calling. 

 

Thanks Linda.  I guess some people (like me) think they can do most things better than if they hired someone. The thing is when we try to do everything we can't do anything better any hiring someone else.  Having seen the things that Sarah Green wrote did they resonate.  Did you sign a contract.  How did you go about finding the person? Did you interview several?

 

 

Apr 14, 2008 06:14 AM
Paul Howard
Cherry Hill, NJ
Paul Howard Realty, 856-488-8444

Erica, it is an advantage that they can deal with the public. Isn't there a chance though they the licensed assistant may decide they want to start doing their own deals.  After all, they would be licensed under the same broker you are.  By the way, an in office unlicensed assistant almost certainly meets Aocial Security Administration's  definition of an employee under their employee/employer relationship guidelines (that is an SSA function not IRS). So, you would have to withhold FICA, pay unemployment tax etc.  You would not have to do that if the person was self employed and you might be able to make that case if the person was licensed (you might not too depending on the facts of each case). A VA would virtually (no pun intended) always be self employed. 

 

 

Apr 14, 2008 07:17 AM
Paul Howard
Cherry Hill, NJ
Paul Howard Realty, 856-488-8444

Erica, you have pretty much defined an employer employer relationship in your description. If the person doing the hiring can define the rules the assistant is to operate by, control work hours, how they will be paid, and what they will do, they can't define it away by calling it an IC agreement.  Such an agreement would itself be sufficient proof that the relationship is not IC but rather EE/ER.

Most people simply don't get caught.   

Apr 14, 2008 01:04 PM