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Blogging DangerouslyWhen I first started blogging I thought it was no different than what I used to do years ago, which was constantly update my webpage.  The whole thing involved ftp uploads and a wee bit of code, but it was fun and it kept the content fresh. 

Now that I'm a year into this, I see it's a bit different.  For one, there's a lot more people doing it now.  It's a wonderful way to share your voice with the world, to show them how real or not you are and how informative you can be.  I've been blessed with some wonderful feedback.

So what's so dangerous about sharing your opinion?  

Before I jump into the dangerous aspect of blogging, I would like to take a time out for our "left coast" readers.  See, I was fooled much like my liberal friends (hey, I'm just trying to be funny here) into thinking that Freedom of Speech, means Freedom from consequences.  It simply isn't the case.  Your job for instance, is a priviledge, not a right, so therefore anything you say can't be protected by that right, however after you get fired you are certainly welcome to continue stating whatever it was that got you fired... as long as it is factually true.   So in this conversation, I would say that your real estate license, or inspector license or whoever is reading this that is an "independent" contractor license could be easily removed if you say something a bit off.

The thought that most of you have right now if you are anything like me is that you want the whole world to know how great YOU are and how bad some of the situations we as Realtors get into.

The danger does not lie in losing your job, or the ability to do your job.  No, the danger lies in unnecessary lawsuits.  So you might wonder what guidelines you might follow in order to make sure your blog is safe.  

  1. Never use actual names of companies, unless it's documented as fact or positive
  2. Never write anything negative, unless it is documented as fact, even if it is true
  3. Practice WWYBD, Like What Would Jesus Do, except now we're talking about Your Broker.  Would they get excited that you wrote something "edgy?"
  4. When referencing particular events or deals, make sure your disclosing PUBLIC records, and not personal information without something signed! by the parties
  5. When in doubt, don't post it, it isn't worth it.

Some of you might be wondering where this all came from.  Well, I am proud of the fact that I built my business on being brutally honest with my clients and that should come through in my writings.  This past year, three instances made me reconsider blogging.  

  1. I had an instance where a client's earnest money was being delayed in being returned by a large builder.  I wrote a blog about it, got the earnest money back and my client felt like a king, but I also got threatened in some pretty devious ways.
  2. I wrote something about the quality of workmanship in a particular neighborhood.  Later, I had the opportunity to meet with the CEO of the company (which could mean thousands of listings... yes, thousands).  Due to the blog, I couldn't tell him to Google me, which is one of my favorite things to tell prospective clients.
  3. I blogged about a closed deal and my client didn't feel that the deal happened the way I blogged about.  Think, "Just Sold, Full Price" and the client thinks, "Gave the home away with all my furnishings."

So at the end of the day, it's not worth it to lose my livelihood for a good read.  To recap:

Document or get people to sign before you blog, and don't blog negative!  

 
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78 Comments on Do you Blog Dangerously?

First, don't drink and drive. Then, don't drunk dial. Now, don't drink and blog? Good advice-you need to be careful what you say.

04/10/2008 05:59 AM by Dennis Swartz (Buyers & Sellers Realty GMAC)


Dennis - Drunk dialing is ok the last time I checked.   Heck, if my 3 year old can randomly call people and it's OK, I don't see why I couldn't if I was intoxicated. 

Thanks for the reply.  

04/10/2008 06:04 AM by Joshua Jarvis (Keller Williams Realty - Atlanta Real Estate)


Good post.....Thank you for the reminder.

Don R.

04/10/2008 06:11 AM by Don Rogers CRS, GRI, Broker/Sales Associate (RE/MAX Discover)


I usually only blog about fact and leave very little opinion in there.  We all have opinions and might disagree.  All positive out will bring positive in.

04/10/2008 06:26 AM by Gary McAdams (GMAC Schwartz Property Sales)


Joshua,

I am amazed at the number of posts I see with details of ongoing transactions included.  Common sense says don't do it.

Since the default status of an agent in North Carolina is to represent the Seller, unless engaged by the Buyer as a fiduciary, I do not post negatives about workmanship, etc, regarding specific existing homes or neighborhoods.  There are some builders I would not recommend.  Engage me as your Buyer's Agent to get that list!

Protect the client's anonymity by keeping references to transactions on an impersonal, and somewhat vague, footing.  It isn't that hard to tell a story and not drag the client into it.

And, I agree, there are risks to offering insights without considering how the reader will perceive them.

04/10/2008 06:27 AM by Mike Jaquish Keller Williams Realty, Cary, NC (Keller Williams Realty)


Dennis- You certainly learned the hard way but at least they were near misses.

04/10/2008 06:29 AM by Barbara Carter Ulster County Real Estate Professional (Associate Broker Exit Realty Services)


Good post.  Its something that we all need to consider.  We have to remember that we are writing something that anyone can read including the people that we may be blogging about.  Best to not blog about specific people or businesses unless it is positive.

04/10/2008 06:34 AM by Pam Dent -Charlottesville, Albemarle,VA horse farms, residential, country homes (Real Estate III)


I don't tell name and tales too.  I refer to the parties of the contract as seller or buyer. However, I do use actul circumstances as it is helpful to others.   I don't think that could run into any issue as long as the names and address of the property details are not included.

04/10/2008 06:38 AM by Lynchburg, Roanoke & Danville Area Nannette Saunders ASSOCIATE BROKER (Bradner, Farmer, Towler and Associates)


Enjoyed the post.....I tend to stay in localism where I do more marketing which is where I am most comfortable. 

04/10/2008 06:42 AM by Julie Chapman Realty Homes Brunswick Georgia


Food for thought from one dangerous person to another.

04/10/2008 06:52 AM by Donna Marie Godfrey (Kenneth R. Styer Real Estate)


And I thought only journalists and librarians had to think about censorship. You make a good point. I don't put in clients names, I use Mr. or Mrs. Client, buyer, seller, whatever fits.

04/10/2008 07:02 AM by Kathryn Tharp ~ Rancho Cucamonga Real Estate Specialist (Realtor)


Good stuff. I just joined Activerain in Feb, and I try to give my take on the markets and new information. I can see how Blogging could get you in Hot Water if you weren't careful. Great advice

04/10/2008 07:08 AM by Chris Catanese (Ultimate First Time Buying Guides)


Joshua, it comes back the the saying, "If you can't say anything good about someone, don't say it."

Good advice and Good Post!

04/10/2008 08:30 AM by Michael Setunsky (Michael's Commercial LLC)


Dan - Thanks

Gary - No opinion in your posts?  I think that's what makes the blogs "real" is that there is that flavor of your opinion in there.  It's my opinion that most newlyweds should rent a little while and save up, what's yours - that's the kind of answers we have to give everyday, so I agree be objective, but your personality and sometimes opinions should come out too... IN MY OPINION. =)

Mike - I get clients to sign something for marketing their home after sale as a testimonial, but never while it's ongoing! yikes.

Pam - Thanks! Always be positive!

Nannette - I agree, except if you know and the client knows and everyone else knows.  For instance, a certain for sale by owner marketer that has some misleading ads on TV..... if I go one step further, I just did it again in the comment box without saying their name... YIKES AGAIN!

Julie - Unless you plan to be a trainer or want Realtors to read your post, then localism is where it is at!

Donna - Thanks!

Kathryn - I was starting to want to become the voice of the outraged Realtor... trouble is I'd be outraged but not a Realtor if I shared it all. 

Chris - gotta be careful, stay on topic

Gary - I can't count how many I stopped in mid-sentence.

Michael - I live by that with one caveat, unless that "negative" thing could hurt someone.  Deceptive practices.  Remember our clients will likely read these blogs (or we hope) so it's worthwhile to share experiences good and bad if it will help someone.

 

 

04/10/2008 07:58 PM by Joshua Jarvis (Keller Williams Realty - Atlanta Real Estate)


Joshua,

I think this is a great blog for two reasons:

1. People do need to be aware that what they think might be a simple blog or comment about a specific person/business or ect... could in fact back fire.

2. And like you said, When in doubt dont spout off....wait you didn't say that....hee hee Sorry (that was my attempt at funny! But truly when in doubt dont blog. Is is simply NOT worth it. If your really that mad or want to make fun of something call a friend on a secured phone line from an undisclosed location.. hee hee

04/10/2008 08:14 PM by Dione Sage (Nova Home Loans)


I think you bring up some very good points, in this age we need to be carefull what we do or say---Bart

04/10/2008 09:15 PM by BART WHITMORE REAL ESTATE CONSULTANT (THE REALTY MARKETPLACE)


Joshua,

I have to bite my lip and the inside of my cheek, because I have a sharp and sometimes sarcastic wit and often will call it like it is.  Thanks for the reminder, I have strong opinions (of course I'm always right), so I always take a second look at what is written, try to see it from all angles, then submit.   So far so good.

Coming from a world of police work and state government, I know what a litigous society we have and anyone can sue for anything.  And an unnecessary or invalid lawsuit is just as much trouble and can be just as damaging as actually getting sued for something that you may have said or done wrong.   Thanks for the guidelines.

List and Sell (opinions yes with tact, blog always)  Gary @ RentonHomeFinder

04/10/2008 10:12 PM by Gary McNinch Renton WA Real Estate (Keller Williams SES Renton )


Joshua.... Great post.... we all need to pay attention to the things we may want to blog about. What will the reader think ? 

04/11/2008 12:23 AM by Roland Woodworth "Fort Campbell Area Realtor" (Exit Realty Clarksville)


  That is really good information, I did not think of it in that way. You opened my eyes.

04/11/2008 07:45 AM by DOUG FRITCHIE-Silver Legacy Properties,Inc.


Being an attorney, I know that is good advice.

I like to say, just be positive in general.

It rubs off on people, you would be surprised

04/11/2008 07:50 AM by George N. Piandes, MA Real Estate Attorney (Law Office of George N. Piandes, PC)


Joshua:  Thank you very much for the post.  i've only been blogging for about a month or two; and I've started to use the draft feature on my blogs.  This helps me think about my blog, and make sure I'm being careful what I'm saying.   You've given me even more to think about before I post blogs.

04/11/2008 07:51 AM by Colorado Springs Real Estate Blog - Kathy Torline - Nordstrom (Prudential Professional REALTORS)


Dione - Thank you for your response, what a great compliment. 

Bart - More careful than I realized.

Gary - Nice comment, almost looks like a blog post.

Roland - Not just what readers will think, but which reader will think what?!

Doug - That's a high compliment 

04/11/2008 07:52 AM by Joshua Jarvis (Keller Williams Realty - Atlanta Real Estate)


George - I'm always positive, and I always have a reason for whatever my aim is. 

Kathy - The key is to do this for business and don't let it waste your time doing "water cooler" talk.  

04/11/2008 08:01 AM by Joshua Jarvis (Keller Williams Realty - Atlanta Real Estate)


I find I can blog in generalities and still get the point across.

04/11/2008 12:31 PM by Blogger To Be Named Later


I def. don't blog dangerously. Everything I say is basically positive or just factual. I don't think blogging for business is really a place to voice personal opinions. Eventually, you might lose clients b/c of the difference in opinion.

04/11/2008 12:35 PM by Baton Rouge & Denham Springs Relocation Lindsay Pendleton, e-PRO, REW, AHWD (Prime Properties)


Great post, you bring up some very good points to remember

04/11/2008 12:37 PM by Richard Lecinski (Long Realty Company)


Great post, you bring up some very good points to remember

04/11/2008 12:37 PM by Richard Lecinski (Long Realty Company)


Joshua,  Great post.  I try to follow all of your guidelines when I am posting my blogs.  It is nice to have your post as a reminder of best practices when blogging.

04/11/2008 12:38 PM by Jimmy McCall~Clarksville's Mortgage Consultant (Legacy Mortgage Services, Inc. ~ Clarksville, Tennessee)


Great reminder. I saw this issue discussed in a blog earlier. Thanks for sharing this cautionary note for our benefit. It's a great example of participation in the community.

04/11/2008 12:41 PM by Vickie Nagy, Realtor, Specializing in San Ramon, Danville & the Tri-Valley! (Empire Realty Associates)


Great advice and great blog.  You are right, we do need to be careful not to blo about just anything.  I enjoyed reading your blog.  Thanks again for sharing your experience.  Lu

04/11/2008 12:53 PM by Lu Kalaj (The Michigan Group)


Joshua, there really is a lot to think about with blogging.  I agee with you that localism is best. 

04/11/2008 01:01 PM by Owensboro KY Real Estate Specialist Vickie McCartney Broker,ASP,ABR (Home Realty GMAC Real Estate Owensboro Kentucky)


We have clients sign endless disclosures to cover ourselves.  Why would saying something in a public forum be different?  Good advice.

I would also add that "Thou should not steal!"  I have seen many posts of people using things without attribution, credit, permission or license.  If it isn't created by you and in the public forum (a tricky concept for the Internet where everything seems to be in the public forum), don't lift it.  There are companies out there who have people who scour the Internet looking for infringer's of their copyright. For example, many of those images that people have fun looking for to use in their blogs are copywritten.  You don't have the right to use them.

04/11/2008 01:08 PM by Peter Wolf (Coldwell Banker)


Joshua I love your last statement about how you sold for full price and the client thinks you gave it away with all their possesion. It is funny how things can be interpreted differently by people.

04/11/2008 01:12 PM by Bill Gassett Metrowest Massachusetts Real Estate (RE/MAX Executive Realty)


I don't use names.  You just never know who is watching and how it will be interpreted.  Good advice, thank you for sharing your experiences.

04/11/2008 01:16 PM by Audrey June-Forshey, GRI, Gaithersburg, MD (RE/MAX Realty Group)


You must use common sense in all that you do, including blogging.   If you have questions when you write or prepare to post,ask yourself why and refrain from posting until your feel okay to do so. 

Listen to your inner voice.  It has a message if you listen! 

04/11/2008 01:29 PM by Find a Notary Public | needAnotary (QEC Internet Services)


Joshua, I agree with all of your statements. I always think before I write. I use the phrase to myself, "what if they googled me, what would they find". You can't pay an attorney fee with comment points and gold stars :)

04/11/2008 01:46 PM by Jo Soss | Bremerton WA Real Estate (Skyline Properties, Inc.)


Joshua:  Yeah, I am really surprised at some things that I read here on AR at times.  Although I do enjoy most of the posts, sometimes I have to cringe and hope that for the sake of the poster or commenter that no one sees their post or comment.  I think sometimes people forget that this stuff is out there for all to see.  Thanks for the reminder.

04/11/2008 02:15 PM by Katherine Anderson, Managing Broker (Coldwell Banker Hobin Realty, LLC - Hampton & Rye, NH, USA)


Good advice. I do not post much, I guess I don't really have much to add, but I always try to keep it general, if possible.

04/11/2008 02:48 PM by Jimmy Collins, Knoxville Area Real Estate (Century 21 Select Properties)


My mother used to tell me...if you don't have anything nice to say don't say anything!

04/11/2008 02:52 PM by Lori Franks ~ Brookings, Oregon Real Estate (Oregon Coast Realty)


Good advice. There are things we read and wonder why did the person blog about that as it seems like they are putting themselves in a tough spot.

04/11/2008 03:06 PM by Bob & Carolin Benjamin - E Phoenix Arizona Real Estate (The Benjamin Team - Keller Williams Integrity First Realty )


Joshua - Good post. We need to aware of what were are writing.

Lori - I agree with you.

I'll be more alert in what I am posting. My post are very minimal in talking about others, and being Googled with a "not so great post" is not good business.

 

04/11/2008 03:06 PM by Ellie Viray, Realtor (Dilbeck GMAC Real Estate)


Hi Joshua,

Great post of caution. I am fairly new, actually quite new, to blogging and certainly don't want to risk getting into any sticky situations.  Thanks for sharing. 

04/11/2008 03:36 PM by Jolynna McCune, Affiliate Broker (Groome & Co. REALTORS)


Joshua... Since the very early days of AR I have been trying to get folks to get it. Libel is alive and doing well. Blogging has given a whole new meaning to that word :) TLW...ROAR!

04/11/2008 03:42 PM by "The Lovely Wife"...Broker Bryant's Wife... (Co-Owner Tutas Towne Realty, Inc.)


I know many people google their name every morning--and many clients say they have googled me...people are watching, so as my mother always said,  "If you can't say something good, say nothing at all."

04/11/2008 04:16 PM by Norma Toering Rolling Hills & Palos Verdes Property (REMAX Palos Verdes, Palos Verdes Peninsula)


Interesting post Josh... I have actually had some great inspiration recently from an agent who tried to throw me under the bus for no reason. I was going to blog about it without referencing anything specific that would identify the agent or the transaction, but I decided not too. I think that putting negative stuff out into cyberspace can only hurt me, no matter how vague. Do you think I am being overly cautious?

04/11/2008 06:39 PM by Kevin Hancock - The Hancock Mortgage Team (The Legacy Group; Capital/Mortgage/Escrow)


Hi Joshua.  Great post.  I am sure I strive for edgy.  I am trying to watch my p's and q's.

Ken

04/11/2008 06:42 PM by Ken Tracy Naperville Illinois Real Estate (Keller Williams Naperville)


It's a balance in being interesting enought to read and not so edgy you get yourself in trouble.  And if you need to vent, go talk to the bartender or your therapist.  Don't spill your guts in cyberspace...you can never clean up the entire mess.

04/11/2008 06:54 PM by Joe Virnig, "No Ordinary Joe" (RE/MAX Gold Coast REALTORS, Ventura County, California)


Joshua - Good points and I would take it a step further.  Be careful what you say in your e-mails.  They create a wonderful written record and what you write in them can come back to bite you, as well.

04/11/2008 06:58 PM by Marilyn Katz - ABR, e-PRO - WestportCTProperties.com (Prudential Connecticut Realty)


Excellent points, Joshua.   I've found it's always better to be positive. 

04/11/2008 07:06 PM by Mary Anne Daly, Certified Mortgage Planner (Pacific Mortgage Planning & Trusted Mortgage Pro)


What great points. I always say, don't write it unless you wouldn't mind EVERYONE reading it. Even members only, people can find it.

04/11/2008 08:36 PM by Cape Coral Real Estate Broker | Susan Milner | Florida-Future-Realty.com (Florida Future Realty, Inc.)


It's true. You never know who may be reading what your typing. I always try to keep that in mind!

04/11/2008 08:38 PM by Christy Powers - Pooler, Savannah Real Estate Agent (Keller Williams Coastal Area Partners)


Joshua - We definitely need to be careful to a certain degree about what we say and do. I know that a broker in our area was recently fined $25,000 for advertising and blogging about other broker's listings. 

04/11/2008 08:49 PM by Ryan Martin - Bellingham Real Estate Agent (Windermere Real Estate / Whatcom Inc.)


You are so right about this.  I worry a lot about what might happen if you say the wrong thing.

04/11/2008 09:29 PM by Barbara S. Duncan ABR, CRS, GRI, e-PRO Searcy AR (RE/MAX Advantage)


I always try to scrub my posts to make sure that identifiable people and events are muddled.  It is tough to do while balancing a line with truth and ethics.  That's why I like writing car posts...

04/11/2008 10:16 PM by Lane Bailey - REALTOR & Car Guy (Diamond Dwellings Realty)


Great blog and good points to be remembered. lets not spread bad about someone instead of good. Best - Sash

04/11/2008 10:53 PM by Sasha Miletic - Windsor Real Estate (RE/MAX Preferred Realty Ltd.)


I think you are exactly right!  We always have to watch what we say!

04/11/2008 11:40 PM by Emily Lowe - Nashville, TN Realtor (Prudential Woodmont Realty)


Some good advice on how to keep our blogs on solid legal and ethical ground. If we always try to look at things from a positive, learning-based perspective our writing is sure to draw a loyal audience that is eager to work with us.

04/11/2008 11:43 PM by John Novak - Las Vegas and Henderson NV Real Estate (Keller Williams Realty The Marketplace)


Very important considerations to think about.  Thanks for the reminder!

04/11/2008 11:47 PM by Ruthmarie Hicks (Keller Williams Realty)


Well said. Finding that fine line of being who you are and writing as if talking vs as they are told at Disney "you are always on stage" is not easy. I recently had a very negative/interesting/crazy issue during a transaction and as I blogged about it, it was not too difficult to generalize it enough to stay safe while still sharing my experience for others to see the train coming. Thanks for sharing your thoughts as they are relevent for all!

04/11/2008 11:58 PM by Shari Weber (Prudential NW RE)


The internet is a double edged sword. Very well said and thanks for the reminder.

04/11/2008 11:59 PM by Tom Ikonomou


Just had an agent today tell me a lawyer called her about one of her blogs, she quickly took it down.  Good advice

04/12/2008 12:42 AM by Dick Betts (Dick Betts National Speaker)


This is a good reminder for everyone, I never even thought about it until I was reading a book about blogging and how people have been fired or not hired due to something they blogged about. 

04/12/2008 01:41 AM by Colorado Springs Realty Patricia Beck (Prudential Professional Realtors, GRI)


As REALTORS we so throughly expose ourselves to the public. We can become vulnerable to attack on many fronts.

Play it safe and smart when you blog. Thanks for the reminder.  

04/12/2008 02:52 AM by Sabrina Kelley,Colorado Mountain Homes, Woodland Park Colorado Real Estate (Prudential Colorado Real Estate )


Yes we have to be careful of what we blog. We may get ourselves into trouble.

04/12/2008 05:03 AM by Russ Ravary - Michigan Homes for sale - Michigan Real estate & Mortgage info (Remerica Hometown One)


I think I'm a conservative safe blogger.  My mom impressed on me not to write things that I would be sorry for later.

04/12/2008 06:25 AM by Diane Bell, Hilton Head Real Estate, Bluffton (Charter 1 Real Estate, Hilton Head, Bluffton, SC)


I have a golden rule that I try to stick by and so far I'm ok. If I mention an issue or a gripe ...I will never expose the person or the company...I might change the names to protect the innocent. As far as racial discrimination or vulgar words...I would refrain from those as you never know who is reading your material. If you are a Realtor(R) you might want to watch what you say or say a s little as possible about discussing commissions and or fees.  Oh...also never ever blog when you are drunk or on any meds as you might regret it if you hit that little submit button.

04/12/2008 07:31 AM by Neal Bloom-Realtor ® Assoc.-CRS-Weston FL (RE/MAX Premier Associates)


Joshua,

It goes to prove....you never know who is watching you......and you have to be careful not to let your emotions get the best of you....we are professionals....then there are those who are just looking for a fight (right or wrong)

04/12/2008 08:28 AM by Dan Brudnok - Realtor, e-PRO, ABR, CSP - Chester County RE Professional (Keller Williams - Exton - PA License Number #RS225179L )


Thanks for this blog. I am new to blogging, and I need to learn some rules before I just into blogging to much. Being careful is what I am hearing so far. Write only about the facts and not my opinion. Thanks for helping me to stop and think before I vent or just want to blog.

04/12/2008 09:10 AM by Greg Hampton North Georgia Mountain Property,Blue Rid (Re/Max Around The Mountains)


Joshua, this is a really great reminder on what we say is on the net forever. Thanks for the reminder. 

04/12/2008 09:22 AM by Missy Caulk Ann Arbor Realtor Ann Arbor Real Estate (Keller Williams Ann Arbor)


This is a very good blog and I agree about being positive with what you are writing.

04/12/2008 09:41 AM by Sharon Paxson (Prudential California Realty)


Great post Joshua, I wonder if people are reading this post and others like looking for a way to get offended and take us to court!

04/12/2008 10:10 AM by Team DiMuria, Katy Texas Realtors (Prudential Gary Greene Realtors)


I blog as a marketing tool. I always have the consumer in mind. I would never put in writing on the internet anything about specific clients or other agents.

04/12/2008 01:02 PM by Mitchell Hall, Associate Broker, New York, NY (Coldwell Banker Previews International)


Never Kiss and Tell is a good rule of thumb.  Great reminder~

04/12/2008 02:11 PM by Gilbert Arizona Real Estate - Candace Robinson (HomeSmart )


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Real Estate Agent: Joshua Jarvis (Keller Williams Realty - Atlanta Real Estate)
Joshua Jarvis
Dacula, GA
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Keller Williams Realty - Atlanta Real Estate

Cell Phone: (770) 374-4667
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Blog about the Suburbs of Atlanta, including Suwanee, Buford, Alpharetta, Roswell, Duluth, Dacula, Hoschton, Lawrenceville, Snellville and more. Also concerning real estate practices.








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