“Shame on Me”
I got a referral from a past client referring me to one of his relatives and as part of the email was the introduction. The email gave a glowing review of our working together.
At the end of the email he let me know that the company that we did the mortgage with did a refinance with them a few months back and saved them $90 per month.
If you think the public understands how the mortgage business works, most don’t. Even though I did a new mortgage for these folks, for whatever reason they did not understand that we also do refinance mortgages.
Would I have allowed them to add two additional years on their mortgage and add to the principal? I’m sure I would not. I thanked him for the referral and the glowing testimonial and let him know that I will call to personally thank him.
As part of every interaction that I have with folks that I do a new mortgage for I can also do a refinance for them if the numbers make sense.
Image courtesy of Pong/freedigitialphotos.net
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