"For every problem, there is a solution." - Henry Louis Mencken
In a previous post I advised getting as much information as possible. But at the same time, you don't want to create a nuisance. There is a lot of information that you can get on your own, if you know where and how to find it. Especially if you have received the loan documents.
1003 Loan Application: Occasionally you won't have the correct phone number for the borrower, or the correct address. Go to the 1003 rather than annoying the signing service.
You can also find the contact information for the loan officer. The LO should have any other information you need. But you can avoid bothering him or her if you go to this next document ...
Closing Instructions: This set of documents will become your best friend. Take the time to read them. It will 'blow your mind' (for lack of a better phrase). For example, if the borrower is signing with a Power of Attorney, the signing procedure should be contained in the Closing Instructions. It is beyond the scope of this post to describe all of the information that is contained in the Closing Instructions. Take my word for it -- read them. You'll be glad you did.
The HUD Settlement Statement is also a good source of information.
The old switcheroo: You were told it's a simple refi. It turns out to be a 1st and 2nd. It's after hours and you can't get a hold of anyone to raise your fee.
- Print the documents.
- Go to the closing.
Haggle about money issues the next day. If you're working with a reputable company, they will acknowledge the error and pay you accordingly. This holds true for any situation where you were told one thing, then find that you have something different. Get the job done first.
'Do you know where you're going to?' (you'll have to provide the melody from the Diana Ross song yourself): There will be times when you won't be able to locate an address using MapQuest or some of the other locator tools. Try using Google. Chances are very good that the home builder has put directions on their website.
Plan B: Have backups. If the company sent you the documents, and you didn't receive them, have them sent to your alternate email address. Have a backup for everything else. This alone will solve a lot of problems (i.e. printer, cell phone, etc.).
I could go on and on, but I'll end here. The main thing that I want to point out is that, a lot of the information that you need, and a lot of the problems that you will face, can be solved on your own. And the more problems you are faced with, the more solutions that you are able to come up with.
"For every problem, there is a solution. ..."
Good luck.