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It Started With An Email

By
Services for Real Estate Pros with Strategic Digital Marketing Consultant - http://www.coleconnectmarketing.com

The subject line read “Touching Base” and in the body there was a request that I call him. I picked up the phone and dialed the number.  I had a “feeling” before he answered what this was about and it turns out the feeling was right.  He had decided to go with another company that would manage his social media platforms yearly for a bit more than I charge monthly.

“It’s not you Sarah, but pure mathematics. How can I not go with this deal?  If it doesn’t work out then I’ll come back to you.”

Do you have any idea how many times I have reread this exact same script?  It’s okay even though it stings at first because what it boils down to is value and I don’t mean getting a better value through paying less.  What I mean is value in what social media is and what it can represent.  To me, what I do is a job and not a simple add-on to someone’s business.

A social media manager should be included in your team’s directory of services.  Here’s what I see when I visualize a complete real estate team or office –

  • Listing Coordinator
  • Escrow Coordinator
  • Field Coordinator or Runner
  • Buyer’s Agent
  • Prospecting Agent
  • Office Manager
  • Social Media Manager

Maybe some of those jobs can be combined and probably so, but recognize it as a position and not simply a monthly service such as your website or your MLS fees.  There’s a difference in my eyes and the difference is in your value system of what everyone brings to the table.

You can also view it from the following example.  Say a person chooses another Real Estate Agent over you because that agent said they can get a higher price for the home and they’ll cut their commission as well. That “sounds” great doesn’t it? Who wouldn’t want more money for their home and to pay less to get a better end result!

The reality is there will be a compromise.  Will that discounted real estate agent put his/her best foot forward when it comes to marketing the home or will they cut corners?  Will they take the time to get the word out to their brokers and contacts?   Will they make themselves available at all the necessary times when someone wants to see the home?  Also, in the end, will they get that higher price they promised?  Market determines price, right?

There are differences my friends in what you pay for and what you get.  If it sounds too good to be true then it usually is in my opinion.  If money is a factor when it comes to having someone manage your social media then either take it in-house or do it yourself.  You can even take my classes or have your assistant take the classes OR take someone else’s classes, but you can do this and not compromise your reputation.

I totally sound like sour grapes, but here’s the thing because I’ve actually traveled down this road of being able to offer what I do for dirt cheap, bargain table prices.  I had an enormous number of clients when I charged $50 a month that I couldn’t even keep up.  So it was either charge more or start cutting corners on the way I present the content.  I chose to charge more and I lost most of my clients, but what I attracted in the future were people who wanted to stand out as themselves and they valued the power that comes with a unique social media presence.

Sarah A. Cole
Sarah Cole VA On Demand
Providing Social Media Assistance and Training
To The Busy Real Estate Professional
(315)399-6773 mobile (text)
(315)238-7068 voice
Services Nationwide
sarahcolevaondemand@gmail.com Email

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Comments (38)

Gita Bantwal
RE/MAX Centre Realtors - Warwick, PA
REALTOR,ABR,CRS,SRES,GRI - Bucks County & Philadel

I wish you good luck in 2015. I am sure your clients are lucky  to be working with you.

Apr 07, 2015 10:04 PM
Margaret Goss
@Properties - Winnetka, IL
Chicago's North Shore & Winnetka Real Estate

Sarah - I'm a little confused.  You wrote:  

" for a bit more than I charge monthly."

so did he leave because the competitor offered better value for more money?" Either way, I understand the pain.

Apr 07, 2015 10:07 PM
Sarah Cole
Strategic Digital Marketing Consultant - http://www.coleconnectmarketing.com - Tully, NY
Strategic Social Media Consultant

You're right Margaret Goss, that was confusing.  No, this company offers management of all the same platforms (minus G+) yearly for what I charge monthly.  That's what I was trying to say.  I believe their charge is $2 a day.  The only way they can do that and employ 15 staff members is to have an automated system which generates similar content out to so many agents.  It is quantity based I'm sure.  Maybe the option for me is to start looking at real estate companies and teams who would like a full-time social media manager. Time to evolve once again. Thank you so much.  You have all been very kind and your feedback is helping me to keep moving forward.  I'm generating a plan of action and that's a good thing. 

Apr 07, 2015 10:18 PM
Richard Iarossi
Coldwell Banker Residential Brokerage - Crofton, MD
Crofton MD Real Estate, Annapolis MD Real Estate

Real estate agents are always trying to compete on value, and customers frequently evaluate based on price. There is no easy answer to this conundrum.

Apr 07, 2015 10:41 PM
Sarah Cole
Strategic Digital Marketing Consultant - http://www.coleconnectmarketing.com - Tully, NY
Strategic Social Media Consultant

You know it is funny Richard Iarossi because I've been thinking about this for the past 24 hours.  My grandfather owned a hardware store for years in a small village.  I believe it was actually his dad's before him.  Any way, he was put out of business by a hardware chain.  This was even before the box stores.  He just couldn't compete with their low prices.  I see the same situation happening here, but I'm not as devastated as he was.  I guess it helps that I'm the founder of this and not my dad or mom. 

Apr 07, 2015 10:58 PM
Sarah Cole
Strategic Digital Marketing Consultant - http://www.coleconnectmarketing.com - Tully, NY
Strategic Social Media Consultant

Oh my!  I, of all people, know the real estate agent/broker's purse has a bottom to it.  I have kept my prices much lower than other VA's and have been chastised for it, but $2/day isn't going to let me pay bills, support my son . . . Not a big deal. I'll evolve and work for a real estate company who can pay for a social media manager position.  It's life and I've seen it happen to small businesses before as I previously stated.  One small business very close to my heart.  It is about the bottom line after all.

 

Apr 07, 2015 11:36 PM
Richie Alan Naggar
people first...then business Ran Right Realty - Riverside, CA
agent & author

I give neighbor & neighborhood discounts...who better to sell than the one who is living it, in it and knows things...

Apr 07, 2015 11:37 PM
Sarah Cole
Strategic Digital Marketing Consultant - http://www.coleconnectmarketing.com - Tully, NY
Strategic Social Media Consultant

 You mean you give sellers discounts?  Not sure I understand Richie Alan Naggar author PEARLS FOR THE SOUL .com books .

Apr 08, 2015 12:16 AM
Richie Alan Naggar
people first...then business Ran Right Realty - Riverside, CA
agent & author

Yes to your question...By virtue of being my neighbor or living with me in the same neighborhood, I discount my fees.

Apr 08, 2015 12:22 AM
Gene Mundt, IL/WI Mortgage Originator - FHA/VA/Conv/Jumbo/Portfolio/Refi
NMLS #216987, IL Lic. 031.0006220, WI Licensed. APMC NMLS #175656 - New Lenox, IL
708.921.6331 - 40+ yrs experience

Doesn't sound like this former client is comparing apples to apples, Sarah Cole  ... instead merely looking at the total dollar expenditure.  If that's his bottomline, he gets what he gets ... perhaps not real value.  Sad ...

Gene

Apr 08, 2015 02:05 AM
Ed Silva, 203-206-0754
Mapleridge Realty, CT 203-206-0754 - Waterbury, CT
Central CT Real Estate Broker Serving all equally

There is always the price for getting the service and the actual cost for what comes with the service.  Very few work for free so if a service is being offered at a cut rate, then part of the service is also being cut out

Apr 08, 2015 04:48 AM
Sarah Cole
Strategic Digital Marketing Consultant - http://www.coleconnectmarketing.com - Tully, NY
Strategic Social Media Consultant

You nailed it in ONE paragraph!  Thanks Ed!!  I've tweeted your response because I couldn't believe how on target it was.  I could have written a lot less if I thought like you.  Thanks.

Apr 08, 2015 07:27 AM
Jim Paulson
Progressive Realty (Boise Idaho) www.Progressive-Realty.info - Boise, ID
Owner,Broker

It is smart to always be reviewing your business models, but be sure not to over react.  Three things I have learned when analyzing mine are:

  1. I can't fix stupid.
  2. I can't rationalize with irrational people.
  3. Common sense is not so common.

George Carlin said it well when he said something to the effect "Think of how dumb the average person is, then realize half the people are even worse than that!

 

Apr 08, 2015 10:33 PM
Sussie Sutton
David Tracy Real Estate - Houston, TX
David Tracy Real Estate for Buyers & Sellers

The lowest bid is not always the best bid.... it is a motto we should all remember.

Apr 12, 2015 01:53 PM
Lou Ludwig
Ludwig & Associates - Boca Raton, FL
Designations Earned CRB, CRS, CIPS, GRI, SRES, TRC

Sarah

With the growth of social media . . . . having a social media coordinator makes a lot of sense.

Good luck and success.

Lou Ludwig

Apr 23, 2015 10:49 AM
Sarah Cole
Strategic Digital Marketing Consultant - http://www.coleconnectmarketing.com - Tully, NY
Strategic Social Media Consultant

Thank you Lou Ludwig.  I've certainly see the field grow in the 6 years I've been active in it.  Have a great day!

Apr 23, 2015 07:59 PM
Sheila Anderson
Referral Group Incorporated - East Brunswick, NJ
The Real Estate Whisperer Who Listens 732-715-1133

Good morning Sarah. When you work in or around sales you lose more than you win, but I agree, you can pay now or later.

Apr 09, 2016 12:44 AM
Sarah Cole
Strategic Digital Marketing Consultant - http://www.coleconnectmarketing.com - Tully, NY
Strategic Social Media Consultant

That is very true, Sheila Anderson. No. No. No. No. Yes!!! :) 

Apr 09, 2016 01:00 AM
Tammy Lankford,
Lane Realty Eatonton, GA Lake Sinclair, Milledgeville, 706-485-9668 - Eatonton, GA
Broker GA Lake Sinclair/Eatonton/Milledgeville

It all boils down to ROI for me.  I'm willing to pay for those things that bring me enough revenue to pay for them with me keeping a profit.  But for my role in my office I do our marketing and social media. My belief is it must be very personal where you know your audience, their needs and know the products and services you are promoting in a very intimate way.  So I'm all for your stated goal of evolving to a firm where you are the one who is and can do that. 

For me I couldn't see myself being comfortable with someone who had never seen this area selling it to those considering a vacation home here. 

Apr 09, 2016 05:43 AM
Sarah Cole
Strategic Digital Marketing Consultant - http://www.coleconnectmarketing.com - Tully, NY
Strategic Social Media Consultant

I totally get it, Tammy Lankford. Not everyone can delegate the task.  I currently have 3 clients in Orlando Florida, 2 in Bethesda, MD, 1 in Rochester, NY, 1 in my local area of Skaneateles, NY, 1 in Fayetteville, NY, 1 in Lake Norman, NC, and another in Fort Mill, SC.  

I'm quite comfortable getting into the voice of my clients by working 1 on 1 with them in the beginning, learning their audience, their neighborhoods, their type of real estate and yes, it takes a bit of time but that's what the challenge is and when I've got it right they let me know. 

One Example, I have a client who works out of Orlando, but her market is Lake County. Orlando is Orange County.  I have to do a lot of research but thank God for the internet as it is at my fingertips. She also is primarily focused on new construction and so her content is VERY different from the other person who works a very specific niche in Winter Garden, Florida, which is also connected to Orlando. She's luxury and high end. I find the differences and zero in on them.  

Obviously, I don't click with everyone and we have to part ways.  It happens.  I just do the best I can and I always under promise and over deliver. I'm not even selling myself at this point because I have enough business.  I was pretty shocked to see this blog come up today, but there's always a reason fro everything and I'm grateful.   

Apr 09, 2016 06:03 AM
Tammy Lankford,

Hey, I'm sure it can be done.  And I am a self admitted control freak for sure.  

Apr 09, 2016 07:31 AM