Communications 101

•1.       Assessing the Climate  

        Understand the Issues 

        Determine Your Role 

        Measure Costs and Rewards 

 

•2.       Setting the Stage  

        Neutralize the Situation 

        Gather Information 

        Define the Conflict Clearly 

 

•3.       Fishing for a Resolution  

        Promote a Win/Win Scenario 

        Obtain a Commitment 

 

•4.       Following Up on the Resolve

        Encourage Mutual Respect 

        End on a Positive Note 

 
Posted by Lu Kalaj on 04/11/2008 01:17 PM   Comments (0)   ,  
Post is included in group: Out Of The Box!
Post is included in group: Posts to Localism
Post is included in group: The Michigan Group

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Real Estate Sales Person: Lu Kalaj (The Michigan Group)
Lu Kalaj
Brighton Township, MI
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