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Proving That Zestimates Are CRAP

By
Real Estate Agent with Long and Foster Real Estate VA License # 0225089470

Proving That Zestimates Are CRAP

Today I sold a home in my community of Braemar for $468,000. It was a gorgeous home that, on paper, comped out at $450-ish when I took the listing.  But, when inside the home, the work the Sellers had put in was obvious and stunning.  

The master bathroom was a spa-like retreat with heated floors, natural stone surfaces and ultra modern Bathroomfixtures.  The kitchen was designer all the way.  Contrasting granite counters, white cabinets with under cabinet lighting, and top of the line appliances.  Even the window treatments were the ultimate--plantation shutters and wood blinds.

So when pricing the the home, I  took the upgrades into consideration and the Sellers and I decided to start at $475,000.  Of course, we had to look on Zillow to see the Zestimate before answering the listing question as to whether they would allow an automatic evaluation of their listing.  As soon as the screen resolved to show the Zestimate, back in March, it was like I punched the Sellers in the face announcing the number---$423,000.  

KitchenThey were the first Sellers to opt out of the automated evaluation of the listing, thereby, losing the visibility on Zillow, Trulia and RedFin.  I told them if we didn't get much traffic, before we lowered the price, we should add visibility to those sites and allow the automated evaluation of the listing.

Not necessary.  It went under contract in four days for $468,000.  And yes, it sold today.  Of course, I checked Zillow to see what it had as the current value of the home.  $450,000.  Close, but no cigar. 

Zillow can't come into your home and see the improvements made, or account for location to include which lot you have in the neighborhood, or what school district you are in.  Only a local agent can do that. And if you aren't hiring a local agent who works your marketplace full time, you could be missing big bucks in the final sales price.

Comments(36)

Jan Sohlman
RE/MAX Integrity - Eugene, OR
RE/MAX Integrity

Hi Chris,

Congratulations on your sale. You are correct about Zestamites.  We did learn today that Realtor.com is working with the national MLS and will work on getting the stats to be right. This hasn't happened yet, but at least that sight will be right in the next year or so they claim. J

Jun 02, 2015 08:24 AM
Maureen Bray Portland OR Home Stager ~ Room Solutions Staging
Room Solutions Staging, Portland OR - Portland, OR
"Staging Consultations that Sell Portland Homes"

Z has valued my home at a higher number than I'd use, but that just goes to show you that they can be high or low on any property.  I just wish that the public would use the Z value as an "estimate" only in the range they provide.

Jun 02, 2015 08:30 AM
Pamela Seley
West Coast Realty Division - Murrieta, CA
Residential Real Estate Agent serving SW RivCo CA

I think that is great your seller went with opting out. Listings can always be added later. The MLS is still the best way to advertise -- broker/agent to broker/agent. Congratulations on the quick sale. Looks like a beautiful home; I'm sure the buyers are thrilled. 

Jun 02, 2015 08:52 AM
John Novak
Keller Williams Realty The Marketplace - Las Vegas, NV
Henderson, Las Vegas and Summerlin Real Estate

The AVM results are just numbers, nothing more or less. A good agent will be able to justify or revise those numbers, exactly like you did with personal on-site knowledge of the home.

Zillow says on their site that the Zestimate is just a starting point, and they encourage people to get a CMA from an agent, get an appraisal, and/or visit the house. Whenever buyers or sellers bring up Zestimates, we should just matter-of-factly quote Zillow's site.

Jun 02, 2015 09:06 AM
Praful Thakkar
LAER Realty Partners - Burlington, MA
Metro Boston Homes For Sale

Chris Ann Cleland - and this is so true!

"Zillow can't come into your home and see the improvements made,"

I usually share the information from their site - How accurate Zestimates are?

Jun 02, 2015 09:12 AM
Joe Pryor
The Virtual Real Estate Team - Oklahoma City, OK
REALTOR® - Oklahoma Investment Properties

I agree with John as a starting point and AVM systems are not designed for exactitude. In fact if one understands big data it is more about trends and probablities as well as correlations. So I don't get jazzed about the Zestimate one way or the other. I do have one concren though, the Zestimate is getting closer to being reasonable as we parse the data better now than in the past. Second, REALTORS® by the thousands are supplying them with sold comps because they believe that they will be more important there and get leads. So be careful what you wish for, you may get it more accurate and we will hoist ourselves by our own petard.

Jun 02, 2015 09:30 AM
Carla Muss-Jacobs, RETIRED
RETIRED / State License is Inactive - Portland, OR

They are connected?  AVM and IDX?  They should be seperate IMHO.  And yes, "advice" I may give clients would be to take that with a grain (or two) of salt.

Jun 03, 2015 04:36 AM
Chris Ann Cleland
Long and Foster Real Estate - Gainesville, VA
Associate Broker, Bristow, VA

Gene:  The Zestimate kills me.  But it keeps us employed.

Jan:  I don't think there is any way to get the stats right.  And that's fine.  It's job security for us.

Maureen:  Explaining why Zillow is off is where we earn respect from our clients...and trust.

 

Jun 03, 2015 10:11 AM
Chris Ann Cleland
Long and Foster Real Estate - Gainesville, VA
Associate Broker, Bristow, VA

Pamela:  Everyone was very happy indeed.

John:  It's just good to know what the public may be exposed to on our listings.

Praful:  It's always something that comes up.

Joe:  I'm not giving them information.  I realize why this misinformation is good for business.  And as accurate as it can get, it will never be good enough.

Carla:  Yes they are.  When sellers opt out of AVM, they aren't pushed to all the sites.

 

 

Jun 03, 2015 10:14 AM
Elizabeth Weintraub Sacramento Broker
Elizabeth Anne Weintraub, Broker - Sacramento, CA
Put 40 years of experience to work for you

See, I learn something new, I did not realize you could opt out of automatic values assigned, regardless of how wrong they are, but I probably would not recommend it because I sell a lot of homes through Zillow.

Jun 03, 2015 10:51 AM
Chris Ann Cleland
Long and Foster Real Estate - Gainesville, VA
Associate Broker, Bristow, VA

Elizabeth:  I just like knowing the value there, but never recommend they opt out of Zillow or Trulia.

Jun 04, 2015 08:33 AM
Roy Kelley
Retired - Gaithersburg, MD

This is a good story to share.

Congratulations on another successful transaction.

Jun 04, 2015 08:55 AM
Chris Ann Cleland
Long and Foster Real Estate - Gainesville, VA
Associate Broker, Bristow, VA

Roy: Thanks.

Jun 04, 2015 08:57 AM
Mary Yonkers
Alan Kells School of Real Estate/Howard Hanna Real Estate - Erie, PA
Erie/PA Real Estate Instructor

Ditto, Chris Ann Cleland As others commented here only an agent can enter the home especially an agent who specializes in the area.  Thanks for sharing your story.

Jun 04, 2015 09:37 AM
Chris Ann Cleland
Long and Foster Real Estate - Gainesville, VA
Associate Broker, Bristow, VA

Mary: No matter how accurate they try to make these AVMs, but they will be off.

Jun 04, 2015 09:53 AM
Doug Dawes
Keller Williams Evolution - 447 Boston Street, Suite #5, Topsfield, MA - Topsfield, MA
Your Personal Realtor®

Good Morning Chris Ann Cleland Zillow and other predictive sites are doing a grave disservice to the public and Realtors®. Good post 

Jun 04, 2015 10:41 PM
Lottie Kendall
Compass - San Francisco, CA
Helping make your real estate dreams a reality

Zestimates are wildly off in my area, too, Chris Ann. I write posts every year, listing the Zestimates and then the sales prices of some of my listings. Very entertaining.

Jun 05, 2015 12:25 AM
Chris Ann Cleland
Long and Foster Real Estate - Gainesville, VA
Associate Broker, Bristow, VA

Doug:  I don't know.  They make us look very good when we have the facts and actual comps.

Lottie:  That's funny.  

Jun 05, 2015 10:20 AM
Matt Nguyen
San Jose, CA
The Agent That WINS- Susan Thai Team Silicon City

Congrats on the sale. This is a great article. Comps are important, but you made that sale so it was your work that got the most money. I don't think a computer can generate that information.

Jun 08, 2015 09:32 AM
Chris Ann Cleland
Long and Foster Real Estate - Gainesville, VA
Associate Broker, Bristow, VA

Matt:  Never will be able to do what us humans can do.

Jun 08, 2015 12:04 PM