Just a quick poll

What's a content relationship manager?

We are new fans of RealFutureCRM.  It has everything we need and is very user-friendly... strong on substance rather than fluff.  And their FREE version will accommodate the vast majority of agents.  Even if you need more than the FREE version offers, the upgrades are VERY REASONABLY PRICED.

And, no, we do not work for them. LOL  We just like to give kudos where deserved. 

I have just found out about RealFutureCRM.  I currently use topproducer 8i.  I like it but I am not crazy over its email capabilities. I also do not like that I have to set up email campaigns. In a perfect worls I would have a system that tracks every listing that was emailed to them, whether the emails were opened, a record of which campaigns were sent out, the client would visit my website and be placed into my CRM automatically.  Sort of a cross between the market leader systme from house values and top producer, I guess.

I have used Goldmine for almost 15 years, but they've recently abandoned small users and the product is quite expensive and you'll have to pay full retail.  I will eventually be switching later this year to MS Outlook Small Business 2007 which appears to be a workable solution for me.

Phuong-My brokerage firm has a relationship manager that allows us to send monthly newsletters to buyers, sellers, and homeowners. I use that for those reasons. Having said that, you have to realize that if you leave a particular firm, that information remains available to them.

Other things I use are my Palm PDA. I know that there are concerns because Palm has not come out with new PDAs in several years and people are increasingly using smart phones. However, I find the Palm easy to use and synchronize with my computer using the Palm Desktop.

Lastly, I keep track of lots of things in EXCEL. It is pretty flexible.

I have never bought any specific relationship manager software. I do know that Top Producer was popular for a while, but I haven't heard much about it lately.

I use outlook business contact manager.

Phuong - I also use Outlook. If you have the Small Business suite you can intergrate Excel, the database and many other business functions.