HI
I AM A REAL ESTATE BROKER ASSOCIATE. I HAVE A SELLER WHO IS SELLING THE HOME " SHORT SALE ". I HAVE A CONTRACT FROM ANOTHER AGENT. THIS NIGHT MARE HAS BEGUN SINCE 15TH/ JAN/ 2008. I HAVE SO FAR REACHED WITH THE NEGOTIATOR WHOSE NAME AND PHONE NUMBER I HAVE, I LEAVE MESSAGES FOR BUT SHE NEVER RETURNS THE CALLS, I HAVE HER SUPERVISORS NAME, AND SHE DOESN'T RETURN THE CALL. THE BUYERS AGENT HAS BEEN VERY VERY COOPERATIVE AND SO HAS THE LENDER ALSO, BUT I AM AFRAID THEY WILL LOOSE THEIR PATIENCE AND WILL GO AWAY AND WILL LOOSE THIS BUYER. MY INTENT IS TO SAVE MY CLIENTS CREDIT AS MUCH AS I CAN, AND HELP THEM NOT GO THROUGH THE FORECLOSURE, BUT I AM LOST AS FAR AS WAMU IS CONCERNED, I HAVE OTHERS WHICH I AM WORKING WITH LIKE, EMC, AVELO, COUNTRY WIDE, AMERICA HOME MORTGAGE, BUT I HAVE YET TO SEE ANY BANK WITH SUCH A POOR SERVICE LIKE WAMU. I HAVE THE NAME AND EXTENSIONS NUMBERS OF ALL THE AGENTS I HAVE SPOKEN TO.
MY RESULTS;
I CALL 1-866-926-8937 I HAVE TO WAIT ABOUT 15- 20 MINUTES BEFORE YOU CAN GET TO LOSS MITIGATION. FOR INSTANCE TODAY I CALLED TODAY I.E. 4/15/2008AN AGENT PICKED UP WITH THE NAME OF "SHAKIRA" IN LOSS MITIGATION DEPT, I ASKED HER LAST NAME OR EXTENSION NUMBER , SHE WILL NOT GIVE AND WAS SO RUDE THATS UNIMAGINABLE BEYOND THE LIMIT. CALLED AGAIN AFTER 27 MINUTES HOLD, ANOTHER AGENT PICKED UP THE PHONE "KATRINA" SAME THING, FIRST THEY ASK EVERY TIME TO FAX FIRST FOR 3RD PARTY AUTHORIZATION, ONCE YOU TELL THEM THE DATE AND AGENTS NAME WHO CONFIRMED THAT YOU ARE ALREADY IN THE SYSTEM AND FOLLOWING AGENT IS THE NEGOTIATOR, THEY ASK "SO, WHAT DO YOU WANT? "
I HOPE THESE CALLS GET MONITORED AND RECORDED, I HAVE DEALT WITH FOREIGN BANKS TOO, BUT ITS SHAME THAT OUR OWN BANKS HAVE THIS KIND OF AN ATTITUDE, IS THERE ANYWAY WE CAN CALL FANNIE MAE OR FREDDIE MAC REGARDING THIS? I KNOW THE NEGOTIATERS SUPERVISORS NAME I.E. MS LYNN CARTER BUT THERE IS NO WAY YOU CAN GET IN TOUCH WITH HER TOO, SAME SITUATIONS AND SAME SCENARIO. I GUESS WAMU MUST BE SWAMPED WITH THE AMOUNT OF FORECLOSURES AND SHORT SALES.
IS THERE ANYONE WHO CAN HELP ME? ANY TIPS? WHENEVER I CALL THE TREATMENT YOU GET IS HORRIBLE !!! THE AGENTS TREAT YOU AS IF YOU ARE IN THE SHELTER !!! THEY SCOLD YOU ! THEY HANG UP ON YOU !
PLEASE HELP
MOE MUSLEEM
WATSON REALTY CORP
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