Inspections – to stay or not to say
Yesterday I had a buyer conduct an inspection on an occupied house that he is under contract on. The house is located in a nice quiet neighborhood, in the central part of Colorado Springs.
My business practice is that I meet the buyer and the inspector at the house and unlock the house for them. I often times leave for a little bit to get some other work done while the inspection is going on and then come back. From a risk management viewpoint, I've always been taught not to stick around during the inspection.
Yesterday I did leave for awhile and then came back to an extremely angry home owner. She came home from work early to see how the inspection was going and was furious that I wasn’t there and that I let the potential buyer and inspector into the house without me. She said she didn’t know them and didn’t trust them and it was still her house. I apologized, and then apologized again; but she wasn’t having any of it. I then called the listing agent and apologized to her; she was also extremely angry.
When I booked the inspection with the listing agent; I didn't tell her that I wasn’t going to stay during the entire inspection. My fault, I’ll certainly remember in the future. The majority of agents I know all conduct inspections the same way I do; but I shouldn’t have assumed this was O.K. with the seller. The listing agent told me she had never heard of an agent leaving during an inspection and she thought I was totally irresponsible.
Needless to say, I won’t make this mistake again.
What do you do during an inspection? Do you stay? Do you leave?