I recently was reading MiBiz (Michigan Business Magazine) and came across a unique marketing and customer service that Mr. Anthony Lambers provides to his clients for closings.

I've personally have never met Anthony, but find his services a unique idea in customer service. Anthony, is with United Financial Mortgage Services in Muskegon, Michigan.

Anthony makes the closing experience one to remember. The normal cold traditional closing is no longer an option when a customer deals with Anthony. What makes Anthony's service unique is each mortgage closing is held at CF Prime Chophouse & Wine Bar. "He has arranged for the restaurant to stay closed during the closing and the client has a private chef. The client enjoys dinner and a bottle of wine. Realtors and title agents have been impressed with this special closing." says MiBiz.

 

This is the closing table, allowing a relaxed atmosphere. "Customers feel more relaxed and actually enjoy the closing experience now. He was looking for a way to set himself apart from other lenders in the area and he difinitely found it." says Heather Upright, Sun Title Agency.

Being use to traditional closings, I have to say this is the best idea I have heard in a long time.

 

 

 

 
This post has been included in Michigan Information Muskegon County, MI Information Muskegon, MI Information
Post is included in group: Realtors®
Post is included in group: More Referrals! Client Referral Strategies
Post is included in group: Michigan Realtors
Post is included in group: The Art Of Marketing You
Post is included in group: Out Of The Box!

11 Comments on Check out this unique closing idea-Customer service A-1

That is a great idea.  Wow!  I am wonder if I could use it.

04/16/2008 12:11 PM by Chuck Carstensen (Re/max Associates Plus inc)

Chuck, it would be a great service to provide your clients, you would be the buzz of the town.

04/16/2008 12:55 PM by * Rate A Home (Rate A Home)

Duane ~ Thanks so much for sharing this with us. Now, that's thinking outside the box! And what a great idea.

04/16/2008 09:57 PM by Darleen McCullen, Broker-Raleigh, NC Real Estate (Keller Williams Realty - www.darleenmc.com)

That's a great way to leave your clients with a positive, warm and fuzzy feeling.

Now that I think about it, I've been jipped.... where's my private chef!

04/17/2008 01:36 AM by Niman @TReXGlobal.com (TReXGlobal.com)

Darleen, the service has to be the talk of the town, and that's what we all need these days.

04/17/2008 07:51 AM by * Rate A Home (Rate A Home)

What a great way to make your clients feel really important.  Makes me wonder how much that little deal costs him since the rest of the place is shut down...

04/17/2008 08:02 AM by Clint Miller - www.recr.com (Real Estate Client Referrals LLC)

Niman, LOL, I thought the same thing about the Chef with all the closing I had done. Now it's macaroni and cheese. Thanks for stopping by.

04/17/2008 08:07 AM by * Rate A Home (Rate A Home)

Clint, I was thinking the same thing. Has to be a few dollars no doubt. Thanks for commenting.

04/18/2008 10:03 PM by * Rate A Home (Rate A Home)

What a classy thing to do! Thanks for sharing with us.

04/18/2008 11:17 PM by Elkhart-Evelyn Johnston (Prudential One Realty)

Elkhart-Evelyn, I was blown away by this service. Thanks for stopping by.

04/18/2008 11:58 PM by * Rate A Home (Rate A Home)

Hi Duane. Thanks for sharing the great tip! Keep them coming.

04/19/2008 10:19 AM by Vincent Martinez (Prudential Network of Homes)

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