Adventures when showing homes

 

Today I was out showing homes and the showing service did not call the seller at one of the homes that I wanted to show.  The seller was a bit surprised but then let us in to see her home.  This reminded me of a story from A few years ago.                                

I was out showing homes to friends of mine.  We were looking in a specific neighborhood for a specific type of home.  I called the listing office to set up the appointment to show the homes in the area.  We get in the car and get the show on the road.  We saw two, they were pretty good, one was a real consideration.  We get to the next home, I knock on the door and say, "hi, I am Audrey June from RE/MAX Realty Group we have an appointment to see your home."

The seller practically screams at us and says, "NO you don't.'  No one has called me to say you were coming.  I said I wasn't sure why they didn't call but that I was told we were set to see the house?  If it was not an inconvenience, could we please come in and take a look around?  All of the sudden the listing agent sticks her head out the front door of her home and they exchange words about us not having an appointment and that if we didn't have an appointment we were NOT coming into his house.  The listing agent concurred and told us to go on if we did not have an appointment.  I know I called, but it was not worth the argument, because I was not going to win.

We turned around, my friends were a little freaked out by his attitude and went back to my office and bought one of the other houses. He should have known, that was probably the buyer of his home.   I guess they showed us.  Protected themselves right out of a contract.

The irony to the story is that after I got married, I put my own house on the market.  It was before the market went crazy, but still moving right along. My husband, Mike, knew to turn on all of the lights, open the blinds, and leave when someone was coming to the house.  We had two showings scheduled for the first Saturday morning and the house was set.

 So, I am out showing houses to clients and all of the sudden Mike calls me on my cell.  Susie Agent from your office is at the front door and wants to come in!!  I said, And you are letting her in, right? Mike says, Well, she doesn't have an appointment!!  I just laughed and said, um, please turn on the lights and do your thing and let her come in.  I guess I thought Mike would know everything about real estate through osmosis since he was married to me. I said to him, " You never know, that could be the buyer of your home."  It wasn't the buyer that day, but you never know?

Since that happened years ago, I always prompt my sellers that you never know.  Your house is on the market, people could be out with their agent and drive by the sign and ask their agent to knock on the door to see if they can see the house.  You never know, that could be the buyer of your home?  

I always explain safety to them, not to let people come in alone or at night.  Get the card, if it doesn't feel right, tell to come another day and so on.  However, on a Saturday afternoon, someone may just come with the agent and knock on the door to see your home.  Some call the office from the driveway, it is sort of the same thing. You have to be prepared for anything, yes, it is inconvenient, but the more accessible your home is, hopefully the faster it will sell and you can be rid of the inconveniences.

 You never know. . .

 
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34 Comments on Adventures when showing homes

You make a great point Audrey.  Sometimes sellers just don't understand this concept.  If the people are wanting to see the home bad enough to ask their realtor to knock, then obviously it has curb appeal to them.  That alone sometimes can sell a house.  Like you said, you never know.

04/16/2008 09:16 PM by Joshua and Kathy Schmidt (Coldwell Banker Advantage Realty-Cabot)


Even if the seller is suprised and the house is a mess.  Most agents are talented enough to explain away most any issue.  Great post.  Thanks for taking your time to share this.

04/16/2008 09:17 PM by Mary Luz-Johnsen (Douglas Realty & Development LLC)


They showed you LOL, some people just don't want to sell their homes I guess. Sure must enjoy waking up knowing that for sale sign is firmly in place. Should be common sense appointment or not show the house if you are serious about selling it DUH!!

04/16/2008 09:20 PM by Chris Horton (Horton's Lawn Care L.L.C.)


I have yet to have this problem, however I am a rookie. In my little experience I have been out showing homes and my buyers liked the home down the street (or what ever) so I call the agent or their office. Most of the time I get the O.K., however there are times when I am told the home is occupied and the sellers require notice. Which is alright with me.

However, sellers should always be on the ready to show their home and not overlook any potential home buyers.

04/16/2008 09:23 PM by Ulises Romo (PRO-formance Realty Concepts)


Yep, but sometimes things get ugly. We have a home for sale and it is rented. It is tricky. The tenant knows and agrees to show, but wants some time and does not want to do it on weekend when the whole family gets together, and parents come to visit. Got a call from the agent, he wants to see at 1 PM. We tell him the story, and say that we would let him know. Call the tenant, they say "no way', we call the agent and say 'No', but he sees people coming inside, runs to the door and knocks, they do not let him in, and immediately call the landlord and complain that we do not follow the agreement.

The agent calls us and yells that we are losing the buyer.

No-win situation.

04/16/2008 09:24 PM by Jon Zolsky (FunCoast Realty LLC)


Joshua and Kathy, It took both of those episodes to get that through my head.  I think your sellers are okay if they know what to expect.

Mary Luz, Exactly.  The buyers even know that they surprised you and are understanding.

Chris, you know what, you probably hit the nail on the head.  Maybe that guy did not really want to sell.  Wonder if it was some sort of situation like a divorce or something?

04/16/2008 09:25 PM by Audrey June-Forshey, GRI, Gaithersburg, MD (RE/MAX Realty Group)


You are so right. I had some sellers who went out of town for spring break last week. They made us remove the lockbox from their door because they didn't want anyone going in while they were out of town. I tried to tell them they were crazy for doing that because spring break is a great time to show your home since there are out of town buyers looking at homes. They didn't care, and insisted that we remove that lockbox. Well we had 2 out of town buyers very unhappy that they couldn't see that house. They probably lost a sale.

04/16/2008 09:29 PM by Assist-2-Sell, Home Buyers & Sellers Realty, Inc.


Ulises, Give it time, you will have a buyer that knows exactly what they want.  It was waterfront with boat dock.  That is why they knew exactly where they wanted to be.  I did call for the appointment, maybe the office did not call the seller?  Who knows?  Good luck to you!

Jon, Definitely having a tenant make for a totally different scenario.  That can be one of the most frustrating situations in our industry!

04/16/2008 09:31 PM by Audrey June-Forshey, GRI, Gaithersburg, MD (RE/MAX Realty Group)


Audrey, I have a new script for agents like that - "Sweetie, you are about to become BLOG FODDER!!"  That sure does get their attention!

04/16/2008 09:32 PM by Patricia Kennedy (Evers & Company)


Mary and Michelle, OMG!  That is the worst.  You are right, what better time than while they are away and not inconvenienced?  Hello?

Patricia, oohh, that is good. . .  bet it keeps them straight!

04/16/2008 09:32 PM by Audrey June-Forshey, GRI, Gaithersburg, MD (RE/MAX Realty Group)


How true...you never know when the buyer is going to walk through that door. That home probably wasn't worth seeing anyway - bad attitude vibes flying around.

04/16/2008 09:46 PM by Jim Albano (Prudential Damiano Realty)


Jim, I bet you are right.  I don't think the house ever sold?  They took it off and years later put it back on.

04/16/2008 09:53 PM by Audrey June-Forshey, GRI, Gaithersburg, MD (RE/MAX Realty Group)


Audrey I don't like to barge in on folks even though they have a sign in the yard.  I really prefer to make an appointment.  But sometimes it just happens.  I just call the office so as the sellers don't feel undue pressure from me. 

I once talked with a seller who only wanted someone to see the inside of the house once an offer was accepted.  Talk about a loon!  But that is another blog. 

Ya know I'm inspired everyday to write more & more blogs because of people like this.... mmm...

04/17/2008 05:29 AM by Lynchburg, Roanoke & Danville Area Nannette Saunders ASSOCIATE BROKER (Bradner, Farmer, Towler and Associates)


Nannette, wait, let me get this straight.  There had to be an offer written first and then the folks could go see the house?  Just like Patrica said in the thread, you are going to become Blog Fodder .

I always make my appointments and as you don't want to barge in.  Just sometimes there are miscommunication or stuff happens.  I think it mostly happens when clients are in the car with you and they see a sign in the yard, "oh, do you think we could see it?. . . "  I don't like to do that, Hi, I am in your driveway stuff, but it could be the house for my buyers too?  Who knows? 

I just think it is better to warn my sellers that some of these instances can happen and be prepared for anything.

04/17/2008 07:40 AM by Audrey June-Forshey, GRI, Gaithersburg, MD (RE/MAX Realty Group)


Audrey-  I love the idea that Nannette ran into you... must first agree to buy my home then you can see it LMAO that is crazy.

Also There were several things I was thinking about that could possibly prevent the seller from wanting to show the home without the appointment...

1. divorce don't really want to sell

2. the kids are finally gone ;-) lol (but since you said the agent was there......)

3. Maybe they were cheating and didn't want the other one to find out when you all come in to sign papers at closing, hey your not Jim's (made up name) wife.... oh you are I am so sorry its just ... yeah lol

4. Divorce don't really want to sell lol (one of my friend's dad actually bought the house himself when he and his wife got a divorce, they paid off the original 27k mortgage quite awhile before the divorce and the home was worth over 200k at the time of divorce, raised 3 boys there and had it set up how he wanted it he told the lawers and judge he wanted to keep the house and would pay her whatever for it and they actually told him he had to sell it so he did... to himself lol)

04/17/2008 08:29 AM by Chris Horton (Horton's Lawn Care L.L.C.)


Chris, I think you are right. Divorce makes selling a home so difficult. We find the most resistance in those circumstances.  It is interesting that your friend's dad kept the house, it seems most women want to stay in the house when they split.  It is like a safety net or something.

I love Nannette, she is the best.  I know from reading her posts that she is real and I will "know her" when I meet her.

04/17/2008 08:55 AM by Audrey June-Forshey, GRI, Gaithersburg, MD (RE/MAX Realty Group)


Audrey- She did not want the home (it is kind of old and dated, but still pretty nice), and knew he did so she was fine with him buying it. Over all with everything he said the divorce cost him over $500k (he also had to buy her a house and a few other things per the divorce + he paid both lawyer costs)

04/17/2008 09:10 AM by Chris Horton (Horton's Lawn Care L.L.C.)


Chris, well that it is too bad, for both of the them actually.  For the kids too.  No matter how bad one parent is, they are still the parent and kids want approval and love from them?  It is a tough situations.  I know my folks split up when I was like 30.  It REALLY upset me.  People think that it only bothers young children, but the grown up kids take it hard too.  I am off to sell a house :) cool.  I will talk with you later!  Have a good day!

04/17/2008 10:15 AM by Audrey June-Forshey, GRI, Gaithersburg, MD (RE/MAX Realty Group)


Audrey- they are all still very close and even all come together for holidays and stuff which is really good (the parents still get along really good too), but yeah it does take a toll regardless of age. Sweet selling a house is always great I am sure. I would say for you to have a great day too but it sounds like you will :-D

04/17/2008 02:42 PM by Chris Horton (Horton's Lawn Care L.L.C.)


Audrey - I've been in the same situation, called for the appointment and given the green light only to arrive at the house and have a surprised seller turn us away.  Folks that really want to sell will always accommodate you, if not it is their loss.  You never know where your buyer is going to come from.

04/17/2008 09:41 PM by Debbie Summers, Seminole County Real Estate (RE/MAX Central Realty Lake Mary, FL)


In our state we actually call the seller directly to show homes and I love it! I have had more problems when the listing requires you to call the listing agent or office directly, more things get screwed up with that, than do calling a seller directly.

04/18/2008 12:14 AM by Todd Clark (Realtor), GRI (Washington Co, Beaverton, Oregon) (Kastings & Associates, Oregon)


Audrey and Chris - that is right - she wanted folks to drive by and look at the house.  Note she did not want them to get out of the car or even go in the driveway but to look at it from the street.  Make an offer and if she liked the offer and we were able to work out the details she would let them look at it.  Oh my goodness, that was a couple years ago.  I had forgotten about that until now.  Maybe I will make her a blog fodder in the next post or so.  I almost hate to re-live that one.

04/18/2008 04:53 AM by Lynchburg, Roanoke & Danville Area Nannette Saunders ASSOCIATE BROKER (Bradner, Farmer, Towler and Associates)


Hi Audrey,
Educate your Sellers upfront!  That settles problems like this and if all agents would do that, what a different world it would be.  

04/18/2008 07:44 AM by Cynthia Tilghman, RealtorĀ® Onslow County NC Home Specialist (Kingsbridge Realty, Inc)


Chris, I am back!  Glad to hear their situatiion is good!

Debbie, I promise, I had called and set up the showing.  I think the person at the office didn't make the call?  But it is dumb, do you want to sell you house or not?  Hello?

Todd, The county that I do the majority of business in is the same as you.  call the seller directly, I agree is the best way to do it.  There are not 14 people involved to mess it up.  However, these were friends of mine and we went to one of the other counties that their protocal is to use a showing service, or the front desk?  I am with you, calling directly is the best!

Nannette, She is definitely Blog Fodder.  OMG, you made me LOL!  Cant wait to read you post!

04/18/2008 07:49 AM by Audrey June-Forshey, GRI, Gaithersburg, MD (RE/MAX Realty Group)


Cynthia,it is true.  If we don't tell them the different situations that can arise, they are not sure how to handle it.  But if we give them some sort of guidance or process they will do just fine.  I just thought it was funny that I expected my husband to automatically know what to do because he was married ( for only a few months) to me, an agent.

04/18/2008 08:05 AM by Audrey June-Forshey, GRI, Gaithersburg, MD (RE/MAX Realty Group)


Audrey:  I had a couple with a new baby that was surprised one night by an agent in my office.  She had called, but they hadn't checked their voice mail.  They had company and had just put the baby down.  The house was a wreck. My sellers asked the agent (who was interested in the place for herself) if she would be able to come back in 30 minutes, that she had company and a new baby and, while it was her fault for not checking her voice mail, that it was horrible timing.  Long story short, the agent called me IRATE.  I thought this a bit of an overreaction. It's a two way street.  People do have lives, and we have to be sensitive to that.  So it's good to be prepared either way.

04/18/2008 11:28 AM by Chris Ann Cleland, GRI (Long & Foster)


Chris Ann, Definitely stuff happens.  Irate, that is a little irrational?  If I surprised someone, and they said let me straighten up, sorry, of course you would accommodate them?  Hello, they do have a life too.  You are right!

04/18/2008 06:42 PM by Audrey June-Forshey, GRI, Gaithersburg, MD (RE/MAX Realty Group)


Audrey- Good story and good reminder....I liked that,  he should have known through osmosis:)  You are so right, that once the House is on the Market...be prepared for anything, no matter what the Listing Agent wrote in the MLS :)

*** How in the world does Nannette find these people LOL

04/19/2008 05:12 PM by Kathy McGraw ~ Calif Broker (CELLing Realty)


Brad, Me too! Thanks for stopping by!

Kathy, I don't know how Nannette finds them, but she has some doosies!  I think the most important thing we can do with our sellers is just tell them this might happen so there are no surprises.  When they don't know what "the rules" are then they sort of freak out. ooh, I think I just came up with a new post, I hope I don't forget it by the morning:)

04/19/2008 10:48 PM by Audrey June-Forshey, GRI, Gaithersburg, MD (RE/MAX Realty Group)


Then of course they call you, the listing agent for up to the second explaining..

04/20/2008 12:26 AM by Greg Nino Houston Texas (RE/MAX West Houston Professionals)


Regarding the safety issue, I advise my clients not to just let the average joe come in without an appointment.  I had a client go against my advise and let someone in, only to find them trying to peek inside and unlocked safe in the master bedroom.

With that said, I also tell my expectation of them is that there will never be an inconvenient time for an agent to show their home.  As long as they have an hours notice, they're expected to agree to the showing.  It's especially important in this market.  We've got 25,000 homes on the market and if they can't see yours, they'll just buy your neighbors.  Once they can't come when they would like to, they usually don't come back.

Great post!  And thanks for stopping by my blog!

04/20/2008 03:51 PM by Lake Mary & Orlando Real Estate, Central Florida, Christopher Myers (Orlando Property Group at Keller Williams)


 Greg, So true!

 Christopher, I do talk about the safety thing for sure!  You are right, if they cant see it now, they are not coming back!  It is tough. 
Thanks for stopping by!

04/20/2008 05:04 PM by Audrey June-Forshey, GRI, Gaithersburg, MD (RE/MAX Realty Group)


Audrey,

I do think, after putting safety first of course, that when people list their houses they have to be prepared to be inconvenienced.  Honestly, there is nothing convenient about selling your house and there is nothing convenient about moving.  If you try to go against the grain, there will be more discomfort when your house lingers on the market for that buyer who could've put an offer in, but you refused to let them see your house....

You never know:-)

04/22/2008 10:05 PM by Rebecca Levinson-R.E. Blogger/Connect2Agent (Connect2Agent)


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Real Estate Agent: Audrey June-Forshey, GRI, Gaithersburg, MD (RE/MAX Realty Group)
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