realtor…just like everyone else, one leg at a time! 

There is definitely a perception and an assumption about realtors® in our society.  But then we do that with a lot of professions (lawyers, doctors, et al).  There are realtors®, in some eyes, that are elevated to some top levels and there are others that are denigrated to the lowest rungs on the totem pole, so to speak. 

There is the perception that what we do is a simple task and that we make way too much money.  But, of course, it is not known by most what it costs us to perform the duties that are necessary to be successful.  According to the Bureau of Labor Statistics, the median income for a licensed real estate sale agent is under $40K a year.  In fact, if you’d like to know about what it takes to be a realtor®, follow this link to their site http://www.bls.gov/oco/ocos120.htm.  It’s quite informative.

As with every profession, we have all degrees of capacity.  Just as with any profession, there are better and then some that are just not up to par.  But do those professions acquire the stigma of those with lesser ability as does the real estate profession?  I think not, or at least not to the degree that the general public places on my chosen profession. 

A realtor®, a true realtor® if there is such a term, is not out there to sell homes.  This person is there trying to help people achieve a goal - achieve a dream in many instances.  We could be talking about the first-time home buyer; someone who’s looking at upward mobility; even those that have been through life and have decided that it time to make a change and maybe downsize.  But they have a goal and it is our job to help them achieve this goal in the best and easiest possible fashion. 

The following is my mission statementIn working with a Seller - to sell their property for more money net to them in less time with minimal inconvenience to their lifestyle.  In working with a Buyer - to assist them in purchasing a property within their prescribed parameters with the experience being comfortable, exciting and fun for all those involved.  In fact my vision statement reads:  To make a difference to everyone I work with on a daily basis by adding value and quality to their lives through my knowledge, expertise and service.

Now, this may seem corny and canned to some, but to me it is not.  It is the essence of what I bring to the table.  It is me!  Forgive me, for this is not being written as a self-promotion of myself.  I am not that egotistical, but there does need to be a change in attitude towards realtors®.  Additionally, this should not be perceived as a rant.  Moreso, I would prefer this to be considered somewhat of an education. 

Perceptions and assumptions are found throughout our society.  It unfortunately is what drives too many people.  I can only gather to a point, that it is human nature of sorts because so many do it so often.  Yes, we do perceive things – we do have perceptions of things, we do have assumptions of certain people and industries.  But when you look at the whole picture, there should be no reason for this. 

I saw a therapist once and he posed a question to me asking if I would be concerned about a person (maybe a little disheveled) coming towards me from the opposite direction.  My answer to him is what did that person do that should provoke that reaction in me.  No, I am surely not a polyanna, but why?  Has that person given me any reason to feel that way?  If not, then why should I have that perception?

There’s the old saying that you can judge a book by its cover.  We’ve all seen in our careers how often this can be untrue.  I’ve encountered people looking like schleps; and yet, they could buy and sell me. 

What is a perception?  It is cognitive recognition utilizing the senses.  But it is not fact.

What is an assumption?  It means to take for granted without proof. 

Can you see how dangerous these two concepts can be?

Someone told me a long time ago that the word ‘assume’ is made out of three words and as you look at it you might see them.  Obviously, I’m not going to decipher it right here.  But the fact of the matter is.  An assumption is a presupposition based on usually very little if any facts whatsoever.  And that is the issue right there.  If you had all of the facts, then you would have a clear definition. 

Over 85% of all real estate transactions were performed with the use of a realtor®.  So why does the general public still try to denigrate this profession?  Look at the numbers, we must be doing something correct. 

Your realtor® is a human being, with feelings and emotions like yourself.  They have lived through trials and tribulations – just like you!  They are no different than you, except for their chosen career, which requires constant education to the changing laws, contracts, market, economy, interest rates…  Do I need to go on?  A realtor® stands by a strict Code of Ethics.  Much more than most can surmise. 

I won’t say that they deserve your respect, but they surely earn it day in and day out.  Respect as with anything else is a two-way street.  If you give it, it will come back to you. 

 
Post is included in group: Realtors®
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40 Comments on Realtors® put their pants on…

APR
16
2008
239,640 Points 15 Featured Posts Outside Blog
Marc, I love that you use the word fun in your mission statement, because it SHOULD be there!  Most of our clients are buying or selling for a good reason (I know, there are some that are just heartbreakers) and we get to be a part of that.  I've been working with a young couple looking for their first home, and each time we get together we laugh and have a good time - that's the way it should be!  They should enjoy finding the perfect place to start their married life together and when it is all said and done, I hope they think of me as a friend, not as "that lady that sold us a house".  This was a great post!
9:54pm • #1
487,046 Points 84 Featured Posts Localism Sponsor Outside Blog Hit Router
I find most people treat me with respect and respect what I do for a living.  I do run into the occasional person who has had a bad experience from someone in our industry.  I have been successful in changing their attitudes by conducting myself in a professional manner and providing top service.
10:34pm • #2
596,494 Points 111 Featured Posts Localism Sponsor Outside Blog

I have to echo Randy....I have more often than not...changed around someones "perception" or assumptions of the Realtor® who they 'think' is this or that. Well, I can only say this.... as I would also tell myself when proving my own self wrong with assumptions. "That's what I get for ....thinking".

11:14pm • #3

Marc:

Well, here's the Marc we've all come to know and love in The Rain.  Excellent post, and your Mission and Vision statements are excellent, unique, and high-minded.  Thanks for sharing them in this post, and for writing with purpose and passion.  :) 

11:22pm • #4
3 Featured Posts

Hi, Marc:

BTW, that C21 Ryan Realty comment is mine.  I forgot which blog I was logged into at the time!  I'm helping the agents in our office get into AR!  Anyway, as I said above excellent post!  :) 

11:27pm • #5
APR
17
2008
568,655 Points 95 Featured Posts Localism Sponsor Outside Blog Hit Router
Marc, I like your new look, first let me say. Second, do you believe peoples perceptions become reality  at  least to them? 
5:47am • #6
166,812 Points 6 Featured Posts Outside Blog

Lisa - I totally agree with you and have become friends of many of my past clients.  And the reason that it also has to be fun is that this is probably the largest purchase that most will make.  With that and all of the financial decisions, there is a lot of stress inherently placed on the buyers and even the sellers to a certain degree.  It is our job to diminish that for them.  This is where we also sometimes become psychologists amongst all of the hats that we wear.

Randy -  I agree with you and have done the same myself.  And hopefully the general public will read this and some of the comments here to have a better understanding of what a realtor® truly is.

Sally - I have to agree also, but thinking is fine as long as it is based on facts.  

Jan - I knew that was you and thank you so very much.  Yes, it has been a while, but I also have to do my market reports, etc. because I utilize those also on other sites of that I have.

Missy - Thank you, I'm glad we got the chance to customize the feel of out blogs.  In regard to your question - absolutely!  I think there is an old story that goes something like tell yourself something enough times and it will become a reality to you or at least in your mind.  Now, granted, this can work both ways.  The good way, is that maybe a person who doesn't have a high enough self-esteem consistently tells themself that they are outgoing and successful.  In some instances, this will be very productive for them and might be the push that they needed in that direction.   

7:41am • #7
426,172 Points 47 Featured Posts Outside Blog
Marc it is true that perceptions do become reality in many instances. I do like your mission statement. We all should strive to make the perceptions of the people we work with great!
8:56am • #8
4 Featured Posts Localism Sponsor

Well said, Marc.  You've expressed your mission so well.  There are massive misconceptions out there, but each new client is a chance to change those into a true picture of the value and service we provide.  The financials of what people think we make and what actually goes into our pockets are so far apart.   

Each transaction has its own personality and its own result.  It's so wonderful when the result is people realizing their dreams, and I know that my work helped them to do it. 

9:56am • #9
229,311 Points 30 Featured Posts Localism Sponsor Outside Blog

Marc,

I'm thinking I would have greater success if I did indeed put my pants on one leg at a time.  Or put them on at all for that matter.  As it stands, though, I have cornered a highly unusual market niche.  The authorities don't find it amusing. 

Yes, I know this is a public post.  Anyone searching google for "pantless realtors" need look no further.

11:46am • #10
166,812 Points 6 Featured Posts Outside Blog

Bill - Thank you and, yes, we have to try to correct some of these perceptions of us.  It's our duty as Realtors to do so, or at least I think that's the way it is.   

Elaine - I totally agree with you.  There has been many a time that I've felt a let down after the closing.  I was surely pleased that I'd helped the client achieve a goal.  But it was the end in a way.   Anyway, what we accomplished was more important and in many cases have actually acquired new friends in the process.  You just can't beat that.

Paul - LOL!  Thanks for stopping by and some levity.  You never cease to put a smile on my face. 

1:25pm • #11
My work partner is my pick up. Yesterday I painted four large planters, then added magnolia's, then mulched and backfilled a sidewalk "lip" with stone. Sellers need more than expertise and reports. Sometines they need "sweat equity." Manual labor is not something I advertise but the word is leaking. Besides, I love the toil while outside.
Blogger To Be Named Later
5:26pm • #12
392,561 Points 9 Featured Posts Localism Sponsor Outside Blog
Marc:  By now I should have a mission statement too.  I love your post.  It is very obvious that you love what you do, as do I.  It is the best profession in the world and it fits me like a glove.  I love making a difference in people's lives, and being truly good at what I do.
5:31pm • #13
403,673 Points 72 Featured Posts Outside Blog

Hi Marc...

What a heartfelt post. To bad I'm going to mouth off on it :)

When it comes to assuming I like this statement: "Assumptions make an arse out of you but not out of me" :)

Now...Are you absolutely sure we have feelings and emotions? I avoid these two things as if they had cooties :)

Marc It...Hmmm...Perceived :) 

TLW...ROAR! 

5:50pm • #14
180,139 Points Outside Blog
Good post. I do have the respect of my clients. But the emotional part i try to keep out of the transactions. Now from the client perspective sometimes they try to exert their personal whatevers upon me but i do nip that in the bud. I am to be respected just like they want to be.
6:11pm • #15
166,812 Points 6 Featured Posts Outside Blog

Andrew - Believe me I understand where you are coming from.  Can't tell you how many times I've vacuumed a listing or painted a door, etc.  I do like physical work, but would rather be doing on my own home.  Goodness knows I could use it.  Oh, wait that may not sound too great!  Oh Well!

Chris - I can tell that you do just by how you wrote your comment and you are correct about me and how I feel about real estate.  Thanks for commenting and adding me as an associate.

TLW - I was in the middle of the monotonous task of uploading a couple of new listings to the internet.  So, therefore, thank you for putting a smile on my face.  You're always welcome to do whatever you wish on a post of mine.  In answer to your question, there are many devoid of those two things.  Unfortunately for you, I know better, but good try!!  :)

6:11pm • #16
363,010 Points 95 Featured Posts Localism Sponsor Outside Blog
Oh Marc-this is excellent!  I am over it all and am prepared to fight.  You have the the traits and qualities any buyer or seller could wish for!  If you give it ...it will come!  I firmly believe that.  Great post and a well deserved feature!  
6:27pm • #17

Marc,  well said! I haven't run into too many that look down upon Realtors, but I've seen their comments on the web. It's sad to see people who judge so harshly, but I believe those are the ones who've had an unfortunate experience with an unethical or agent or who they themselves had unrealistic expectations. Your post is a great educational piece and I hope it's seen by many would be buyers and sellers out there.

6:31pm • #18
263,556 Points 59 Featured Posts Outside Blog
Marc - Fantastic man!  Had I not known you, never spoke with you, never read or interacted with you on some basis, if I read this...you'd be my REALTOR any day of the week.  I'm fortunate enough to know you to an extent and this post epitomizes why I feel that way.  You represent the exact type of person I'd want working for and with me if I were to buy or sell a home in your area.  This may just inspire something from the Mortgage end of things....
7:04pm • #19
133,234 Points 10 Featured Posts Localism Sponsor Outside Blog Hit Router
:::::::APPLAUSE ::::::::   Well spoken, heartfelt post.  Thanks Marc!
7:05pm • #20
166,812 Points 6 Featured Posts Outside Blog

Midori - Thank you so very much.  We have to fight for who we are and what we stand for and that really just the decency of it all.

Chris - It's not that I've run into so many, but the obvious perception is out there and you can feel it.  In fact, and this may sound somewhat crazy, but you can almost touch it.  It is just too pervasive and it needs to stop.  the only way that will happen will be with us.  

Jason - Thank you so very much.  I'm almost speechless and you know how difficult that would be for me.  This actually was going to be about both of our industries, but then as I was writing....

Christine - Thank you! 

7:16pm • #21
534,629 Points 45 Featured Posts Outside Blog
Marc - speaking of perceptions ... while your sidebars are attractive, what do they have to do with Longwood? And more, what do bluffs along the coast have to do with flat Florida?
8:04pm • #22
166,812 Points 6 Featured Posts Outside Blog

Robert - It's good that you have a handle on that. 

Sharon - As far as I'm concerned there are no set rules.  One reason the news is there is because I like knowing what's going on.  You're correct this is surely not a Florida scene, but I was more interested in the ocean and the calming affect of it all.  I love the sandy beaches or shores depending on where you are from.   

But see, this is what I'm talking about.  This is what is wrong with perceptions and assumptions.   Why should it be assumed that the pic is of Florida?  Because I live here?  That's ridiculous.  Firstly, I live inland in Apopka and my office is in Longwood, but I work pretty much most of Central Florida.  Why should my sidebars have to have something to do with Longwood?  It is explained at the top what this blog is about.  That should suffice it enough.

8:24pm • #23
343,904 Points Outside Blog

Some days and depending on the person one gets treated with more respect. There will always be some individuals who will be difficult.

8:29pm • #24
1 Featured Post
A really good post Marc. I tell pepole I get paid for what I know, not how much work I do, and that I bring value to the transaction. (To paraphrase Lenn Harley.)
11:22pm • #25
APR
18
2008

All this warn and fuzzy intellectual self love does not substantiate to me, the common man, why any of you are worth 6% of anything.

I don't respect those who pimp of off other people, and all realtors are is "property pimps" (patent pending). You do not add value to the transaction in any way shape or form. If you did, house prices would still be rising like magic and sales would be picking up......but alas, they are not because you are worthless as an occupational category.

Real estate is the only occupation where you have to deliberately lie in order to make an income. I'd bet my last 2 cents that not one of you here has never said "houses only go up in price you know !!"

It's good to be a bitter, and wealthy, wait for it..........renter.

 

 

12:51am • #26
112,099 Points 15 Featured Posts Outside Blog

Marc obviously the comment above missed your point.  To generalize and say ALL REALTORS are the same is like saying all men are the same and all women are the same and all used car sales persons are the same and all attorneys are the same and all doctors are the same and all insurance agents are the same.  That certainly is not true.  

I enjoyed reading your post Marc.  Thanks for taking the time to write it.  It is very well written.  I may stop back and read more of what you have.

Happy Selling! 

4:43am • #27
166,812 Points 6 Featured Posts Outside Blog

Bob & Carol - There are no two ways about that.  It's just time that we be given the proper amount of recognition.

Wayne - I totaly agree with that statement.

Anonymous - Several things.  First, it's easy (albeit cowardly) to hide behind anonymity.  Property prices are like any economic transaction a matter of supply and demand.  One thing I've never done and I'm sure the majority of Realtors haven't - is lie.  You appear to be very bitter and with the times that we are going through have to wonder if you lost your home.  Many people played a game of Russian Roulette with their homes with interest-only loans, etc.  Many more used their homes as ATM's.  Whose fault is that?  Seriously!  Real Estate was never, ever meant to be a short term investment - it is a long term investment.  I would love to know what your occupation is.   

Nannette - Thank you so very much for stopping by and I look forward to seeing you again.

Andrew - Thank you very much! 

8:28am • #29

Great post Mar(c)...

 You have captured many of my own frustrations in this post and has sparked something in me to post something similar that will touch on one improtant aspect that you brought up...assuming and the presupposition.

This should be published in the Real Estate Section of every newspaper. Good job!

Mar(k)

 

10:30am • #30
166,812 Points 6 Featured Posts Outside Blog
Mark - Thank you very much for visiting.  I wish it were that easy.  Looking forward to reading your post.
11:57am • #31

Marc-

LOVE the Mission Statement, et. al.  :)  Funny, just today I posted in a reply on my blog to someone's concern that I shouldn't give away anything for free:  "...I always am trying to improve my business model/practices and this year decided to really work on my purpose of my business, which is "I/We exist to serve by helping people buy and sell real estate." (There's MORE, much more but that's the gist of it.)  So, while money is important to me, I think that doing whatever is in the best interest of the customer should be first and foremost.  (* NOTE:  I do NOT think that the customer is always right.  In real estate, sometimes the customer is DEAD WRONG.  But, with my business, I choose who I work with and sometimes I have to fire them, too.)  When someone is my customer, I will do whatever is necessary to ensure that they are taken care of, even if it means that I either don't get paid or get paid less."   

And, yep--both we as agents and They (the public and others) all have mental/personal baggage that will color how agents are perceived, whether rosy-colored or otherwise-colored.  :)  Good post.

4:59pm • #32
166,812 Points 6 Featured Posts Outside Blog
Lisa - Thank you very much.  I agree that the clients needs have to come first and foremost.  I didn't want to get into the we and they routine, because that is a little unfair.  That would be saying that only they have presumptions, etc; and that is not true.  We as a society are all guilty of having preconceived perceptions and assumptions.  That is what is wrong!  Yes, I did write this because I am a Realtor and feel that we are somewhat bashed in the general public's eyes, but...    
5:27pm • #33

Marc:

Just wanted to say you responded quite professionally to "bitter anonymous"  ... much better than I could have done.  Also, congrats on the gold star!  This post certainly deserves to be featured on AR.

I happen to be in Orlando this weekend.  Candi (my 25 yr old) had all 4 wisdom teeth extracted today, so I drove down to take care of her this weekend.  We decided to treat ourselves to a little retreat so she could rest... we're at the Marriott Grande Vista on I Drive.  She's sleeping away the pain and I'm reading AR blogs tonight.  Maybe she will feel like getting out for a little while tomorrow.  I'm driving home Sunday afternoon, if she is doing okay.  Thought you might want to know I'm visiting in your territory! :)

9:56pm • #34
121,298 Points 6 Featured Posts Outside Blog
You know what they say when you assume. While I think everyone makes some assumptions from time to time, I don't think we should do it for everything. 
11:43pm • #35
APR
19
2008

Oooh.  I missed Anonymous' post earlier.  I wish Anonymous would stop back by or post a comment on one of my posts.  I think I would not react as calmly as you had, especially when it was written that REALTORS(r) are "worthless as an occupational category."  Ouch.  As to the 6% thing, I am worth OH, SOOO MUCH MORE than a mere 6%.  :)  But Anonymous will never know that b/c it's clear he/she will not be using an agent to buy/sell anytime soon.  Pity. 

I think that renters are great.  I think they are great for a variety of reasons.  The best reason of all is that they pay the mortgage for the landlord and build the landlord's dreams!  Not all people are meant to be home owners.  It's also good that Anonymous is a self-termed "wealthy" person.  I wonder what he/she defines as "wealthy." 

Man--"property pimps."  So, if the logic is correct and a REALTOR(r) is a property pimp, then a doctor is a "health pimp" and a musician is a "music pimp'?!  and so on...  Cool. 

It's clear that agents are Anonymous' reason that the market has turned from a robust Seller's market to a normal-ish Buyer's market.  But that's a very one-sided, narrow reason as to why the market changed and there are WAY too many variables to just pin it on agents.  It would be better to say that the market IS what the market IS, I think.  But that's another blog...

Plus, I DON'T lie and those who I spent time with don't lie, either.  Yep, I have met a handful of agents (not necessarily REALTORS(r)) whom I have met that I am sure DO lie.  That will happen with ANY career/profession.  But I choose not to do business with those people, if I can help it.  AND, I have NEVER said property values will always go up.  That'd be like saying stocks will always go up--which is obviously not true--there is always an up market, followed by a down market. 

"It's good to be a bitter, and wealthy, wait for it..........renter."  Hmm.  Sad that Anonymous is bitter.  Great that he/she is wealthy!  Renter--ah, I'm saddened that Anonymous has chosen not to purchase at this time when the deals are great.  He/she really could use a value-adding REALTOR(r) to purchase a deal or steal right now--then maybe he wouldn't be so bitter.  Ah, well.  Let's focus on the 5-star customers right now who are able, willing, and WANT an experienced agent to assist them in transacting real estate business. 

 

7:27am • #36
166,812 Points 6 Featured Posts Outside Blog

Jan - Thank you!  Wish I knew that you'd be in town so that we could meet up.  I was invited to this thing downtown and it starts at 3, but have to meet with a client at noon.  Let me know next time you come to town so that we can plan to meet.  Hope your daughter is feeling much better today.

Christy - I know what they say and I agree with you. But you got to love TLW's take on it..."Assumptions make an arse out of you but not out of me"

Lisa - Calm down dear.  I understand, but take a deep breath.  There is no reason to waste so much time and effort on this person. 

7:57am • #37
246,630 Points 1 Featured Post Outside Blog

I like your mission statements.  I made some of my own years ago, but yours are better put. 

Nice handling of the anonymous poster.  Obviously he just doesn't get it.  If we didn't add value, the profession wouldn't even exist.

9:34am • #38
479,919 Points 151 Featured Posts Outside Blog

Marc.... excellent...  I am so with you on the assumption part and sometimes talk about this in my blogs. It's soooo easy to assume. If people would ask questions... or, if the realtor or even the loan officer would give more information upfront, before the buyer had a chance to ask, then they are doing their job and there won't be any assumptions. I had a client just tell me recently, when I spoke to them for 15 minutes, that they had no questions, because I answered them before they asked them. It keeps assumption out of the picture. Just as the public perceives us...

O n another note... you hit the nail on the head with these two...  "Your realtor® is a human being, with feelingsemotions like yourself."     and   "Respect as with anything else is a two-way street.  If you give it, it will come back to you."    

Overall, great job here....

jeff belonger
9:44am • #39
166,812 Points 6 Featured Posts Outside Blog

Rob - Thanks and I have to agree with what you've said. 

Jeff - Thank you very much.  Assumptions are the lack of the complete facts and have no room whether it be in real estate or our society.  Assumptions are what cause misconceptions. 

9:56am • #40

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Marc Grossman, GRI - Greater Orlando Real Estate Broker

Longwood, FL

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Marc It Sold!

Address: P. O. Box 160521, Altamonte Springs, FL, 32716

Cell Phone: (407) 463-1034

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This blog is an avenue to relate information and sites that may be of interest to you in regard to real estate. There will be miscellaneous meanderings about me and opinions in regard to Central Florida and Orlando homes for sale and real estate in particular. Get great free widgets at Widgetbox!



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