The dictionary defines the word service as, “the action of helping or doing work for someone.” whereas self-serving is defined, “having concern for one's own welfare and interests before those of others.”
Over the past few weeks, I have read several blogs and online articles that do not put the real estate profession in a very favorable light. Many feel that agents are over-paid, put their agendas before their clients and feel as if they have been “serviced” instead of being given service. I have experienced terrible service by agents on both sides of the transaction in my line of work so I can understand how the public feels. “Good Service” is an individual perception. IMHO, it is not only addresses your client’s expectations, it addresses the expectations of all who are involved in the transaction.
Everyone who frequents this blogging platform is in the service business. If you were your customer, how would you rate your service? Where could you improve? I have been taking a long hard look at my own business by asking myself and my team these same questions.
P.S. Don’t kid yourself. There is always room for improvement!
;-)
It is a GREAT day at Complete Home Inspections!
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