To do or not to do...

With the recent post about client managment systems, I decided to write about what I do when I meet a client for a listing appointment.  

First of all I listen...I think the most important rule of any real estate preofessional is to tune in to the client and tune out all other distractions until the client feels they have been heard.  How does one know they have been heard?

Do you re-phrase the comments or questions of your client mentions while speaking to them?

Do you ask open ended questions like the 5 W's and How?

Do you pay attention to your body language and your client's?

There are so many things I address before I even go into what I will do for the selling client which includes how I intend to market their listing which includes me personally taking photographs with my higher end camera, lenses and lighting.  I also like to have the "tech talk" with the clients but know some can get bit overwhelmed when it comes to the myriad of details.

 

As for buyer's well the sky is indeed the limit.  I have been known to make sure I have an extra booster/child seat in my vehicle for a client, refreshments, go on virtual tours for them while they are out of town or cannot make a tour appointment.  The list is truly endless.  Not that I believe one should donate their kidney although...no just kidding.  I do believe if you go the extra mile for your buyers, they notice that.  They most definately will through the attention you give (including AFTER the purchase is over), refer their friends and associates to you as well.

 

~Aimee Schmitt

Century 21 Krall Real Estate

Serving Central PA 

realestatebyaimee@gmail.com