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Advice for a new agent. Put yourself in their shoes!

By
Real Estate Agent with Sandpoint Realty rain@lakeandhomes.com AB36782

 

Active Rain member  has a new challenge question for the month of October.  Your Best Advice for Real Estate Newbies 

 

When I entered real estate in the 80s it was a much different world. There were no computers, listings were published in a book every two weeks, everything was a wrap around loan and the first time I got someone with a low 13% interest rate we celebrated. The world of real estate sales is constantly evolving but there are a few tried by fire things that will always hold you in good stead.

  • Be consistent. Figure out what works and keep at it.
  • Be well organized. Pick a system and use it.
  • Never miss an opportunity.
  • Don't be shy put yourself out there.
  • Educate yourself. You can learn from everyone around you and each transaction.
  • Network with your peers and be someone they want to work with.
  • Work hard and ask questions
  • Take time for yourself and avoid burnout
  • ANSWER your phone and emails
  • Get listings, Get Listings, Get Listings

 

The best piece of advice for a newbie agent though came from my very first broker. He told me that no matter what direction I decided to take put myself in my clients shoes. To this day I use that sound advise whether I am working with a seller a buyer, negotiating a short sale, running property management, selling commerical real estate or networking with an agent.

Think about it have you ever caught yourself being too self involved? Had that feeling that the other guy didn't know what he was talking about. Annoyed at that darn lender following the rules? Being anxious that a buyer just can't pick one?

If you are selling a house stop and consider what the seller is feeling. We are talking about one of the most expensive assets this person owns. This is their home and it is more than 4 walls and a price tag. They of course will be worried about the money end of things, but their are a whole host of things running through their minds. They are letting strangers into their home, a stranger take care of the details of one of the most important life events they will ever have. They are leaving behind memories, trying to figure out the logistics and under alot of stress. If it were your home what would your gut reaction be if you had to deal with any of these items.

seller emoji

1. We have clients 5 minutes away and want to show your house.

2. We showed your house yesterday and the clients couldn't overlook the mess or the smell.

3. The showing went great and they are putting in an offer for $20,000 less than your bottom price.

4. The escrow is going nicely and I know you said you didn't have any money but there are a few repairs you need to complete. It should only be about $10,000 to do.

5. The buyers are moving from out of state and want to close early can you be ready to move by Tuesday?

While as an agent we make these calls all the time, stated a little less harsh of course but the rough version is what the seller is actually hearing. I could easily be sent into flip mode, how about you?

 

How about the buyer that is ready to put their life savings into the down payment and give their entire life story to a lender. What types of things would run through your head if you were buying.

buyer emoji

 

I called the agent 5 times and still can not get them to call me back with details on that property.

I said I could spend $200,000 and the agent keeps sending me $500k homes.

What is wrong with the house.

Am I making the right choice.

The lender is asking for information that I already sent them 3 times.

I have to figure out the logistics of moving from one house to the other.

Moving is a pain.

I am scared to death and want to do it right.

What do you mean the renters won't let us see the house for 24 hours?

 

How much money do I have to put down?

I like the house but what about the location, where will the kids go to school, how far from work is it, what is the lay of the land, what are the taxes, will I like living there, is it safe, is this a good investment, will I be sorry. I have a thousand questions how will I get the answers?

 

win win real estate transactionNo matter what your clients needs are there is a roller coaster of emotions, definate needs and a list of wants and they need you to care about what they are going through and help them negotiate through the process. Put yourself if their shoes, how would you want to be treated? If you do everything that you would want done for you, then you will always take care of your clients well and you will be successful.

Posted by

Rain Silverhawk

Search Homes
 
 
Come See Listings or more about Rain Silverhawk at 

http://www.northidahosandpoint.com 

http://www.sandpointlisting.com

 

rain@lakeandhomes.com
Rain Silverhawk Realtor
Sandpoint Realty LLC
1205 Hwy 2 STE 203 B |  Sandpoint, ID. 83864
Phone (208)  610-0011  

 

Mark Don McInnes, Sandpoint-Idaho
Sandpoint Realty LLC - Sandpoint, ID
North Idaho Real Estate - 208-255.6227

Hello Rain,  Anyone reading this post need not 'walk a mile in another's shoes' to maybe take a second look and appreciate the stress our clients feel as either buyers or sellers.  Excellent view of our clients.  Nicely done and I suspect a 'felt from the heart' post.  Make it a great rest of the day.  Mark

Oct 11, 2015 04:46 AM
Hannah Williams
HomeStarr Realty - Philadelphia, PA
Expertise NE Philadelphia & Bucks 215-820-3376

Rain Silverhawk  Your broker gave you wonderful advice  . I have stopped myself many times and thought about what the seller must be thinking  the same with the buyer . It is a very stressful in fact one of the most stressful purchases a person makes in their lives ... I really understand I also stared in the 80's and I just recently went through the process myself 

Oct 11, 2015 04:47 AM
Stefan Winter
Real Estate in IL & NV | Owner of Real Estate Web Tech | Daily Vlogger - Las Vegas, NV
Owner - Winter Group & Real Estate Web Tech

Great advice, it is amazing how some agents really don't listen or respect their clients. Not a good way to built a life long business. Have a great week!

Oct 11, 2015 04:50 AM
William Feela
WHISPERING PINES REALTY - North Branch, MN
Realtor, Whispering Pines Realty 651-674-5999 No.

Excellent advice... If you pretend to be them you will get a better idea of how to operate.

Oct 11, 2015 08:01 AM
Bob Crane
Woodland Management Service / Woodland Real Estate, KW Diversified - Stevens Point, WI
Forestland Experts! 715-204-9671

Great post Rain. Real, active listening to your client is such a crucial component in a professional relationship.

Oct 11, 2015 09:28 AM
Sam Shueh
(408) 425-1601 - San Jose, CA
mba, cdpe, reopro, pe

We have unsuccessful agents who tried too hard pick home for clients. " I am very knowledgable about local schools". They back fire on you.

I let them kind run by themselves and steer in the right direction.  City hall permits, inspection, contract negotiation and do the professional level work....

Listen to your clients needs. Detect if they are really ready just a prospect....

 

Oct 11, 2015 12:19 PM
Lottie Kendall
Compass - San Francisco, CA
Helping make your real estate dreams a reality

Hello Rain - what wonderful advice your broker gave you. When we do put ourselves in our clients' shoes, we often can come up with solutions to impasses.

Oct 12, 2015 01:55 PM
Laura Allen, Lake Tahoe - Truckee Real Estate for Sale TahoeLauraRealEstate.com
Coldwell Banker Realty, Tahoe City, CA (530) 414-1260 - Tahoe City, CA
Tahoe Real Estate Agent Helping Buyers and Sellers

Rain Silverhawk - This is a people business and when you treat people the way you want to be treated and remember what it must be like to be in their shoes, I think it brings out the best in us as professionals!

Oct 13, 2015 05:27 AM
Marte Cliff
Marte Cliff Copywriting - Priest River, ID
Your real estate writer

Loved your post and your good advice. I sure identified with "how it was" in the 80's. A completely different world, except for the "people part." Emotions, fears, concerns, hopes... all that doesn't change from year to year. 

Oct 13, 2015 02:23 PM
Anonymous
Freida Knight

This is one of the better posts I have read in a while. Wouldn't the world be a better place if all of us considered what was right for the other people involved? My clients love that I tell them I have two ears and one mouth because God expected me to listen twice as much as I talk. I think that is important in real estate.

Oct 15, 2015 04:48 AM
#10
Barbara Todaro
RE/MAX Executive Realty - Happily Retired - Franklin, MA
Previously Affiliated with The Todaro Team

Hi Rain Silverhawk nicely organized and well written post... saw this on the reblog by Bob Crane..... you hit all of the important points...a roller coaster, it certainly is....

Oct 16, 2015 05:06 AM
Roger D. Mucci
Shaken...with a Twist 216.633.2092 - Euclid, OH
Lets shake things up at your home today!

Very good post and excellent points Rain......the business can be a roller coaster and you've laid that out well.  Great graphics too.

Oct 16, 2015 05:08 AM
Tony and Suzanne Marriott, Associate Brokers
Serving the Greater Phoenix and Scottsdale Metropolitan Area - Scottsdale, AZ
Coldwell Banker Realty

Rain Silverhawk "Get listings, Get Listings, Get Listings"  Never a truer word was spoken!

Oct 16, 2015 07:41 AM
Nicole Moore
Stanberry Realtors - Bastrop, TX
Realtor

Thanks for the advice! I am currently studying to obtain my RE License and love that there are so many people willing to share their experiences! :

Oct 21, 2015 04:15 AM
Patricia Kennedy
RLAH@properties - Washington, DC
Home in the Capital

Rain, wow!   You are really thorough!  This post has a lot to chew on.

Oct 28, 2015 11:28 AM
Will Hamm
Hamm Homes - Aurora, CO
"Where There's a Will, There's a Way!"

Hello Rain,  So true about being in the clients shoes.  You got some great advice.

Oct 31, 2015 04:23 AM
Kathy Streib
Cypress, TX
Home Stager/Redesign

Rain- I loved your post!  Agents see all of the above scenarios but our clients probably haven't.  Walk in their shoes and see it from their perspective.  Works well in all areas of life. 

Nov 02, 2015 10:33 PM