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Never Ignore Real Estate Marketing Basics

By
Services for Real Estate Pros with Marte Cliff Copywriting

One day a fellow copywriter wrote and asked me to take a look at something a prospective client had sent her. She wanted to know if I could help her figure out what he meant.

She's not normally a real estate writer, but she knows I am and she was pretty sure it had to do with real estate. (Yes, it was that bad.)

A whole lot of the trouble was that he assumed the reader knew what he was talking about. He hadpass or fail buttons started in the middle, assuming that his reader was already "with him."

The second problem was that he rambled on and didn't get down to the benefit of his offering until the end of the 3rd page.

And then, when I checked out his website, I saw the worst sin of all. He had "We-we'd" all over his website!

It's all too easy to slip into that mode of thinking your marketing message is about you instead of your client. Those words "we" and "I" begin appearing at the beginning of paragraphs – worse, at the beginning of pages.

And the truth, as every good marketer knows, is that your prospects don't care about you. They don't care what you want or what you think. What they care about is how reading your words or using your services will benefit them.

Every single reader is tuned in to Station WIFM. (What's in it for me?)

So don't say: "I've been selling real estate in Mytown for 15 years and I  ..."

Switch that to:

  • "When you want a guide who can show you…" 
  • Or "Save time and streamline your search for the perfect home when you …"
  • Or "Your search for the perfect home can be easier than you expect, when…"

On the listing side, instead of saying "I sell X houses per year," or "My listings are showcased on 47 real estate portals all over the Internet," try something along the lines of:

  • "Has your current home become more of a burden than a pleasure?"
  • "If you’ve thought about selling, your mind is probably filled with questions."
  • "Are you looking for just the right agent to help you market and sell your home?"
  • "Do you wonder why your home hasn't sold yet?"

See how easy that is?

Just turn the focus from you and what you do to your client and the benefit they gain.

"Rambling Rose" is a nice song, but a bad writing practice.

Some of us love words – too many words! In order to reach our prospects, we have to eliminate some of them and get down to heart of the matter.

Do go ahead and write all those words. But then go back and look at each sentence, thinking "Does this add anything, or is it just extra fluff?" Cut the fluff.

Don't leave your readers thinking "Will you get to the point?" Because once they start to think that, they will soon be gone. How many websites have you left and how many emails have you deleted, simply because they didn't get to the point in the first few paragraphs? 

And then there's the looks of your message.

Face it – we're all just a little bit lazy. If it looks like too much work to read something, we simply won't do it. A "wall of words" will turn away a reader as fast as if you gave them a page of small print out of an encyclopedia.

a painted faceSo break up the message. Pretend you're a makeup artist working to emphasize the finest features on a face. 

  • Use short paragraphs.
  • Add a blank line between those paragraphs.
  • Use sub-heads.
  • Use bullet points.
  • Use interesting graphics that will somehow tie to your message.

Make it easy for a reader to scan down your pages and see something more that's interesting. The truth is, even if you make it easy to read, they're wondering if continuing is worth their time. So give them the answer: "Yes, keep reading."

What about your bio?

Your bio is about you, so how can you avoid saying "I, I, I" all over the place?

First, write it in 3rd person. Just because it's about you doesn't mean it needs to be you talking about yourself.

Then, tie those things "about you" into benefits for your clients. Show how they give you greater understanding of your clients and their needs. Show how they make you more able to help them make their dreams come true. Then finish up with a few tidbits of personal information that allow your prospects to see that you are somehow "just like them."

To see samples of how this works, visit my agent bio page and follow some of the links. 

 

Pass or fail courtesy of Stuart Miles @ freedigitalphotos.net  Painted girl courtesy of Morgue File

Comments(23)

Marte Cliff
Marte Cliff Copywriting - Priest River, ID
Your real estate writer

Chris Ann Cleland Always - it always has to be all about them. 

Nov 24, 2015 10:07 AM
Women of Westchester Working Together
Women of Westchester Working Together - West Harrison, NY
Women helping Women get ahead

Excellent point, Marte.  At P&G it was always about the benefit.  Without that, all communication to a customer was meaningless.

Nov 28, 2015 09:31 PM
Marte Cliff
Marte Cliff Copywriting - Priest River, ID
Your real estate writer

Women of Westchester Working Together Yes - why don't small business people just naturally "see" that?

Nov 28, 2015 11:25 PM
Women of Westchester Working Together
Women of Westchester Working Together - West Harrison, NY
Women helping Women get ahead

I don't know.  but, I guess maybe marketing is not so obvious to most people.

Nov 28, 2015 11:29 PM
Marte Cliff
Marte Cliff Copywriting - Priest River, ID
Your real estate writer

I suppose they just don't think about it. They don't examine the reasons why they read one letter and toss another or respond to one ad and ignore another. 

Nov 28, 2015 11:58 PM
Patricia Kennedy
RLAH@properties - Washington, DC
Home in the Capital

Hey, Marte!

I included this post in today's "Last Week's Favorites".  Hope your Thanksgiving was fun.

Nov 29, 2015 12:42 AM
Marte Cliff
Marte Cliff Copywriting - Priest River, ID
Your real estate writer

Thank you Patricia Kennedy - I'm very flattered!  

Nov 29, 2015 12:52 AM
Dorie Dillard Austin TX
Coldwell Banker Realty ~ 512.750.6899 - Austin, TX
NW Austin ~ Canyon Creek and Spicewood/Balcones

Good afternoon Marte Cliff ,

Just caught your post on Patricia Kennedy 's post this morning. Excellent message..shift that focus to "the consumer" and what we can do for them! It is not about us..it's all about their needs!

Nov 29, 2015 04:05 AM
Marte Cliff
Marte Cliff Copywriting - Priest River, ID
Your real estate writer

Hi Dorie Dillard - It always has been, and it always will be. The only homeowners who list with "Cousin Charlie" to give him a hand are the ones who don't realize that the agent's skill does make a difference. 

Nov 29, 2015 04:29 AM
Kathy Streib
Cypress, TX
Home Stager/Redesign

Marte- thank goodness Patricia Kennedy featured this or I would have missed another excellent post!  Narcissists need not apply

Nov 29, 2015 06:42 AM
Marte Cliff
Marte Cliff Copywriting - Priest River, ID
Your real estate writer

Kathy Streib Thanks for the giggle - that is SO true! 

Nov 29, 2015 07:30 AM
Nicole Doty - Gilbert Real Estate Expert
Zion Realty - Gilbert, AZ
Broker/Owner of Zion Realty ZionRealtyAZ.com

The rambling posts are some of the worst. If I get halfway through your 3,000 word post and I still don't have any idea the point you're trying to make then I'm out of there!  

Nov 29, 2015 08:27 AM
Sam Shueh
(408) 425-1601 - San Jose, CA
mba, cdpe, reopro, pe

This is something we all need to work on. My wife sometimes does not understand goes through my head after bring in up a subject. I always assume we can communicate after that many years together. With clients I am much direct and to the point.

The one you mentioned is unlikely to be a popular agent.  I have see some realtor who have low writing "scills rite lije thoz"

Nov 29, 2015 08:31 AM
Sam Shueh
(408) 425-1601 - San Jose, CA
mba, cdpe, reopro, pe

My other pet peeve is realtors pretend to be what they are not.

Prestigious homes, top 2%, award winning blah blah blah.... Alligator skinned boots, rented jackets etc.  I went to Harvard. You can not even spell. They are as phony as one can get to put on a show.

Nov 29, 2015 08:36 AM
Praful Thakkar
LAER Realty Partners - Burlington, MA
Metro Boston Homes For Sale

Marte Cliff so true - it's all about them and they alwaye tune to WIIFM (What's In It For Me - Floyd Wickman).

"And the truth, as every good marketer knows, is that your prospects don't care about you. "

So we should not ignore the marketing basics for sure.

Great post - as always.

Nov 29, 2015 09:48 AM
Evelyn Johnston
Friends & Neighbors Real Estate - Elkhart, IN
The People You Know, Like and Trust!

Case in Point:  I had the wife call me.  They think they listed with the wrong agent.  The agent just posted on FB that she has sold $10 million so far this year. Clients think she is pretty special, but she isn't calling them back.  They had an open house and someone they never met showed up. They haven't received any feedback. It really really really is not about the agent...and they are feeling neglected and uninformed.  But the Agent has sold $10 million.

Nov 29, 2015 12:02 PM
Marte Cliff
Marte Cliff Copywriting - Priest River, ID
Your real estate writer

Nicole Doty - Gilbert Real Estate Expert You have more perseverance than I do - I can't get half way through. 

Sam Shueh Thank you for the giggle - you're right! Some have zero writing skills, but they write anyway. As for you and your wife... my husband thinks I can read his mind. I've been telling him for 40 years that I can not, but he persists in thinking I know what he means, even if he hasn't bothered to say it out loud. 

Nov 29, 2015 12:18 PM
Marte Cliff
Marte Cliff Copywriting - Priest River, ID
Your real estate writer

Thanks Praful Thakkar. The fact that our prospects don't give a hoot about us or what we want is a hard lesson for some, but it's the absolute truth. 

Evelyn Johnston - Isn't that sad? What your clients want most is your attention. They want to know that you are not only working for them, but that you are there for them to answer their questions and calm their fears. 

Nov 29, 2015 12:22 PM
Gita Bantwal
RE/MAX Centre Realtors - Warwick, PA
REALTOR,ABR,CRS,SRES,GRI - Bucks County & Philadel

Marte, I love your post. Thank you for sharing the tips.

Nov 29, 2015 08:19 PM
Marte Cliff
Marte Cliff Copywriting - Priest River, ID
Your real estate writer

Thank you Gita Bantwal - I appreciate the kind compliment. 

Nov 30, 2015 12:01 AM