My clients held on as long as they could but finally concluded that
the best recourse for this phase in their lives was to enter into a short-sale on the beautiful condo that had been their home for a decade. They contacted me recently to let me know that they are doing well in their new home and new life. They also attached a lovely review. 
Sometimes the face of real estate is that of a happy new homeowner. Sometimes the face of real estate is that of a relieved homeseller. In either case, it's not about the homes, it's about the lives that reside within.
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Hi Karen,
I hope you are well! In reflecting about our short sale process and new home, it dawned on me I never gave you this referral letter. I want to apologize for getting this to you so late. [My wife] and I could not have done this without you and I have attached a letter that I will sign and mail tomorrow.
Not even a day after closing, it seems like my life got crazier. Of course I got sick and then I just started picking up more work to stay on top of things. What you pulled off considering the many hiccups and brush fires that goes with Short Sales was short of a miracle.
We appreciate you and hope that business is going well for you!
Take care,
Their attached review:
The service I received from Karen Winters for our short sale was a Five Star Experience!
My research on short sales painted a bleak picture of the process and the many delays that could happen. Karen recommended a wonderful Attorney before we even listed our home. She gave us every step that needed to be taken all the while assuring us the process would work for us if we were patient. What makes Karen a valuable Broker is her ability to proactively anticipate problems and come up with a resolution.
The process of getting our home ready for the photographer, to getting the right listing price and getting us to closing was a time consuming process that she did with a smile. Our short sale was successful because of her expertise, professionalism and proactive nature. Not one call or email was unanswered and every time it was answered the same day or in a few minutes or hours. This type of detailed service to a client along with juggling other closings and client business meant the world to me. My wife and I also had to deal with the emotional part of preparing to leave our place and take a financial hit and Karen helped us with that as well.
Ms. Winters had to deal with much red tape in getting pertinent documents needed for our closing but every step of the way she found a way to get them. If and when we are ready, she will be our realtor for our next home. We are grateful that she helped us in a very critical part of our life.
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