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Being more selective can lead to better outcomes

By
Real Estate Broker/Owner with Cornerstone Business Group Inc 0225086119

In 2015, I took a new approach to selling real estate. I decided to be more selective in who I worked with and what I did. That doesn't equate to discriminating against people based upon Fair Housing laws, but rather, it is discriminating on who is capable of completing a deal?

I had high-end buyers and low-end buyers. I helped some who were on their first purchase and needed a lot of help, and I worked with some who wrote a check and closed the deal with little to no help. It wasn't the dollar amount of the deal that was most important, it was who is most likely to get across the finish line?

I get a lot of investors who want to work with me. I take about 5% of those inquiries. When investors, or investor wanna-be's, read my bio, they can easily assume I'm willing to spend all of my time helping them do what I did through the 90s and early 2000s. I'm not. It took a lot of work to buy the volume of houses I bought, and I could look at 20+ a day multiple days in a row. Fortunately for my agent, she got 100% of my purchases until she retired, and I didn't buy cheap profitless homes.

So many of the investors who call me want me to help them find that $15000 house that has the $100000 profit potential, and they want me to reduce my commission and rebate it back to them. What they don't realize is that the $15000 house wouldn't return enough income to my company to pay for fuel to run around showing it to them, meeting inspectors after a contract is ratified and getting it to closing. It's a losing proposition for me. I tend to refer them to the listing agent. My philosphy is that you listed that dog, Sparky. You show it to them.

Another group that I don't tend to work with is the group who is not willing to talk to a lender before shopping for a home. This group is the "dreamer" group. They know they can pay $1000 in rent. They're doing it. Therefore, they can pay $1000 on a mortgage. Not so fast. There is more that goes into a mortgage decision than just what you're able to pay today. It may be true, but then again, it may not. Credit scores, indebtedness, past and current payment history, collections and a host of other things come into play before we can go shopping. If they refuse to talk to a lender, then I refuse to take them out looking at houses.

I also don't work with clients who have a half dozen agents on the string. If a buyer is running a half dozen agents around (and I get those calls monthly), it tells me they have no loyalty to the person who is investing time in them. If they aren't loyal, what would motivate me to be loyal? Besides, it's an ethics issue for me. I never compete with my fellow agents by stepping  between them and the people they are working with. Even if the people are not loyal, I am. 

I do however, work with buyers and sellers who are willing to make a commitment to buy or sell. I'll do a yeoman's amount of work to get them to a successful close. I give them all the tools they need, including my investor expertise and my contractor experience, to accomplish their stated goals. Every deal I closed in 2015 was done with highly motivated and committed clients. I provided the same level of motivation and commitment to them and we met our expectations every time. 

It's not necessary to take every client who inquires about your services. Some will consume your time and energy and provide little to nothing in the end. Others, will listen to your advice, follow your guidance and reach their stated goals with your help, and those clients will be clients and friends for life. Being more selective can lead to better outcomes.

Comments(48)

Kat Palmiotti
eXp Commercial, Referral Divison - Kalispell, MT
Helping your Montana dreams take root

"You listed that dog, Sparky" - hahaha. That made me laugh.

I agree that we do not need to work with everyone. It's up to us how we want to spend our time, and spending it with people who want to actually buy or sell is a great use of time.

Jan 24, 2016 08:07 PM
Sham Reddy CRS
Howard Hanna RE Services, Dayton, OH - Dayton, OH
CRS

Wow! Thaks for sharing!!!

Some investors don't realize is that the $15000 house wouldn't return enough income to my company to pay for fuel to run around showing it to them, meeting inspectors after a contract is ratified and getting it to closing. 

Jan 24, 2016 08:45 PM
Richie Alan Naggar
people first...then business Ran Right Realty - Riverside, CA
agent & author

I have seen this time & again. People who do Real Estate for money only do this

Jan 24, 2016 11:04 PM
Gene Mundt, IL/WI Mortgage Originator - FHA/VA/Conv/Jumbo/Portfolio/Refi
NMLS #216987, IL Lic. 031.0006220, WI Licensed. APMC NMLS #175656 - New Lenox, IL
708.921.6331 - 40+ yrs experience

Mike Cooper ... you really don't have to read beyond your heading.  It pretty much says it all perfectly  ...

Gene

Jan 25, 2016 01:09 AM
Chris Ann Cleland
Long and Foster Real Estate - Gainesville, VA
Associate Broker, Bristow, VA

Same here.  I don't like working with people who don't take what I do seriously and want to haggle over what they pay me, or those that aren't loyal.

Jan 25, 2016 03:41 AM
Ivette Rodriguez Anderson
Keller Williams Success Realty - Lake in the Hills, IL
SFR

Preach!  We teach people how to treat us.  Good for you for making your plan & sticking to it.   

Jan 25, 2016 04:31 AM
Diane Brooks
F.C. Tucker Company, Inc. - Carmel, IN

I don't like turning down people. But I have learned that if I am not discerning, I may end up investing time in people, who will not be loyal to me.

Does anyone else encounter buyers who only want to work with listing agents for the homes they are interested in? They think they can get a better deal that way.

Jan 25, 2016 08:29 AM
Mike Cooper, Broker VA,WV

Diane, I had a buyer call last year wanting informaiton, and at the end of the conversation, he asked for the listing agent's number. I explained that any agent can sell him a home in VA. He replied that he only works with listing agents. I encouraged him to use that same determination to find the listing agent's phone number. 

Jan 25, 2016 09:02 AM
Diane Brooks

Excellent response!

Jan 25, 2016 09:12 PM
Althea Kippes, Esq.
A.T. Kippes, Real Estate Broker - San Francisco, CA
Serving San Francisco to Silicon Valley!

Thank you for this excellent post and sharing your insights!  I also love "My philosphy is that you listed that dog, Sparky. You show it them."

In anlyzing my 2015 year, I realized that that I could have been much more productive if I had dumped three of the people I was working with.  For varying reasons, each took up time and created stress, without anything to show for it in the end.  

Sometimes, we err on the side of taking someone thinking "I can make it work." But in these cases, it will NEVER work.  The best way to make money off of these clients is to either not take them at all or give them a chance and if nothing comes of it, cut them loose immediately.  

Even if you end up with no clients by implementing the tips in this post, you are STILL better off because you will be putting that time and effort into yourself and your business instead, and that WILL lead to success.

 

Jan 25, 2016 08:49 AM
Mike Cooper, Broker VA,WV

Althea, your last paragraph is a scary place for some, but you are so right. Those down times are a good place to build your web presence while improving your knowledge and skills. 

Jan 25, 2016 09:00 AM
Gene Riemenschneider
Home Point Real Estate - Brentwood, CA
Turning Houses into Homes

I am getting more selective.  When I was really new I got a lot of flakes, but some came through.  Probably flakes got me started and allowed me to get some experience.  

Jan 25, 2016 09:23 AM
Joy Baker
RE/MAX Insight - Salem, NH
So NH RE & Short Sale Specialist

"You listed that dog, Sparky. You show it to them."  That's great...made me laugh out loud.  Your philosophy is also right on the money.  I came to the same conclusion years ago.  As independent business people our time is our money. Therefore, the time we spend with the dreamers, the schemers and the disloyal is time we are taking away from our committed and serious clients (those we already have and those we have yet to run into).  In the end it is not fair to them or us and it will definitely hurt our bottom line.

Jan 25, 2016 11:37 AM
Sharon Parisi
United Real Estate Dallas - Dallas, TX
Dallas Homes

I have come around to this way of thinking as well.  We are in this business to earn a living, so we must make good business decisions.

Jan 25, 2016 01:52 PM
Georgie Hunter R(S) 58089
Hawai'i Life Real Estate Brokers - Haiku, HI
Maui Real Estate sales and lifestyle info

You sure said all this right. They get easier to spot the longer you do this work.

Jan 25, 2016 05:07 PM
Elyse Berman, PA
LoKation Real Estate - Boca Raton, FL
Boca Raton FL (561) 716-7824

Mike Cooper Excellent post!  You had me laughing at, "You listed that dog Sparky. You show it."  

I feel the same way.  If someone cannot bother to get preapproved, why should I bother to shlep them around?  I may lose buyers because of this but, as you say, they're not really buyers.  Buyers listen and do what they need to do to facilitate the transaction and I go way above and beyond for them.  It pays to be selective.

Jan 25, 2016 07:09 PM
Pam Dent
Gayle Harvey Real Estate, Inc. - Charlottesville, VA
REALTOR® - Charlottesville Virginia Homes / Horse

Hi Mike.  Good advice.  It is important to qualify our buyers to assess their motivation as well as their ability to purchase. 

Jan 25, 2016 09:03 PM
Scott Seaton Jr. SLS Home Insp
SLS Home Inspections-Kankakee Will Iroquois Grundy Counties - Bourbonnais, IL
The Home Inspector With a Heart!

I've turned down inspections before and it was always when something just didn't seem right. If my gut says don't do it and I do it anyway, it always comes back to bite me. No more.

Jan 25, 2016 10:58 PM
Gayle Rich-Boxman Fishhawk Lake Real Estate
John L Scott Market Center - Birkenfeld, OR
"Your Local Expert!" 503-739-3843

Bottomline, it's looking at your work worth, Mike. Good for your for being scrutinizing. I can often tell by one phone conversation (and really understanding my niche market) who's a dud and who's not. 

Daily Drop--found me and guided me here!

Jan 25, 2016 11:30 PM
MaryBeth Mills Muldowney
TradeWinds Realty Group LLC - Braintree, MA
Massachusetts Broker Owner

So glad that 2015 worked out well and wishing you the best in 2016!

Jan 26, 2016 12:59 AM
William Queen
William D. Queen, Real Estate Broker, Richmond, Virginia - West End, VA

OMG, I am about to break one of my rules about posting a comment. That rule is if I can’t add anything to the conversation don’t post. I agree with you 100% My only feeble comment is rather take on those that are most likely expense and no or little income I will use the time to take a nap at least then I will be rested to help the deserving.

Jan 26, 2016 02:06 AM
Mike Cooper, Broker VA,WV

William, that nap may be more profitible than some folks that call us. 

Jan 26, 2016 02:12 AM
Kimo Jarrett
Cyber Properties - Huntington Beach, CA
Pro Lifestyle Solutions

Pros are fearless and that's why pros are selective in working with their clients. 

Getting a fee in advance from buyers or investors is also another element I exercise before working for a client after I discover their goals and objectives and timeline to close. You can always credit your upfront fees at COE and any buyer or investor should accept the terms as a client if they're committed to purchasing real estate. Great post.

Feb 04, 2016 03:41 PM
Eren Millam
Realty World Cosser & Associates, Inc. - Chehalis, WA
Certified Negotiation Expert

I ran around for everyone my first year and had very little to show for it! 2nd year I limited my area that I would run around in (some clients were interested in homes an hour or more apart). This year I am very selective. I expect a small downturn in the short run and a big uptick in the long run. Is this what you've experienced?

Feb 15, 2016 12:24 PM