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Betty sold her data base to Hugo. Then THIS happened...

By
Real Estate Agent with RE/MAX Compass 0524642

Last month Betty decided to get the hell out of Moscow, Texas and make a run for the bigger city, Dallas. After 16 years she had sold just about every house in the small Texas town of about 200 people. Greener pastures with more opportunity awaited her in "Big D."

Before making the move, Betty placed an ad in the local paper that she was selling her real estate business for $25,000.00. It was the talk of the town. It really was, that along with the most recent Chupacabra sighting.  A few weeks prior, Hugo had completed his real estate classes & was eager to get his business off the ground, so he contacted Betty and went over the details. The conversation was simple. She'd sell her entire database of closed buyers and sellers to Hugo for the price mentioned. 

The deal was sealed, the check was written, and Hugo immediately went to work.


Hugo began calling, emailing, texting and stopping by his new clients houses to press the flesh and let them know he was a full-time Realtor eager to serve their needs. After all, they were now "his" clients. He paid 25k for their information. 

 

 

What exactly did Hugo buy? What guarantees did he have? Everything went downhill very quickly. Several of the people that were approached by Hugo yelled at him and told him to get off their lawn. 1 person contacted Betty and told her they didn't appreciate having their information sold to another Realtor. Hugo wasn't welcomed anywhere because Betty didn't have the consent, or approval of her past clients to sell their information. In the end, Hugo paid 25k for a database that yielded very little results. He later filed an ethics complain on Betty with the state association. He also sent a letter to the IRS letting them know that he had paid Betty 25k. He was furious. It didn't end there. Hugo also sued Betty for misrepresenting what she was selling. By and large, Hugo felt hoodwinked & cheated. Betty made several major mistakes in selling her clients information. Her only defense was, "I emailed everyone and told them Hugo would be their new agent as I was selling the database."  

Moscow is a cool little town. If you're ever in east Texas pull off of 59 and grab you a bbq sandwich. It's on the way to Stephen F. Austin State University.

 

dino

 

Posted by
Greg Nino
Realtor
RE/MAX Compass 
Direct & Text 7 days a wk: 832-298-8555 
 
 
Realtor since 2004
Mediator & Arbitrator for the TX Assoc. of Realtors
Member of the Professional Standards Committee for the TX Assoc. of Realtors
Arbitrator for the Comptroller's office for the State of TX for Arbitration of Property Tax Values

 Member of the RE/MAX Hall of Fame & Platinum Club

 

The information contained in this blog is believed to be reliable and while every effort is made to assure that the information is as accurate as possible, the author of this blog, and its comments disclaim any implied warranty or representation about it's accuracy, completeness or appropriateness for any particular purpose. All information is copywritten and the property of Greg Nino.  

Comments(74)

Marti Steele Kilby, CRS
Steele Group Realty - La Mesa, CA
Broker/Owner, San Diego, CA

To me what is wrong with this picture is, as others have pointed out, she didn't sell a business, she sold a database...kind of like selling leads with a track record. She did not sell a business...a business has a name, signs, stationery, desks and other tangible things that have value individually and when sold collectively as a package = a business.

Feb 02, 2016 04:23 AM
Nogui Aramburo
Linda Craft & Team, REALTORS® - Raleigh, NC
Real Estate Professional in the Raleigh Area

I have a bridge in Brooklyn for sale, real cheap.

Feb 02, 2016 04:37 AM
Eva B. Liland Century 21 Doug Anderson
Century 21 Doug Anderson - Lancaster, CA
Glad to be of Service 661-714-1643

Wow, $25,000! Especially in a small town... Hugo must have come from a city, not a small town.

Feb 02, 2016 05:02 AM
Gene Riemenschneider
Home Point Real Estate - Brentwood, CA
Turning Houses into Homes

The best way to do this would have been to form a team or a partnership, even with the seller out of town.  Market under both names with a picture of them both.  The seller could handle some things on the phone.  Gradually over the years the seller steps more and more into the background until she "retires".  And when he bought the data base he should have gotten the e-mails, web sites, and phone numbers.

Feb 02, 2016 05:14 AM
Sheri Sperry - MCNE®
Coldwell Banker Realty - Sedona, AZ
(928) 274-7355 ~ YOUR Solutions REALTOR®

Greg Nino - I might be willing to negotiating for refferal business from another agent who may be leaving the area. This would require that the agent actually sell the benefits of using me. If I don't get the business, I am out nothing.  

Feb 02, 2016 05:19 AM
Ron Aguilar
Gateway Mortgage Group - Saint George, UT
Mortgage & Real Estate Advisor since 1995

This story is interesting since both the seller and buyer were out of line. This is a the first time I have heard a story like this...

Feb 02, 2016 06:36 AM
Kimo Jarrett
Cyber Properties - Huntington Beach, CA
Pro Lifestyle Solutions

This occurs more often than you think. Clearly Hugo didn't seek professional advice and should be used as a lesson for anybody to seek professional consultation before entering into any contract. 

Feb 02, 2016 07:45 AM
Nancy Robinson Ranked #6 in MI
Century 21 Town and Country - Royal Oak, MI
#11 Century21 Realtor in the US, #16 in the World

 

 IMO  Gene Riemenschnieder Said it very  very well  there is a transitional method to retiring and it would have been best for Hugo and Betty to have followed  that or a similar method,  

 

 

Feb 02, 2016 08:10 PM
Raymond Edler
Keller Williams Realty Dallas Fort Worth 214-552-2091 - Prosper, TX
#1 Real Estate Office in DFW

Doesn't sound like either of the agents acted in the best interest of anyone but themselves here.

Feb 02, 2016 09:05 PM
William Queen
William D. Queen, Real Estate Broker, Richmond, Virginia - West End, VA

Both Betty & Hugo are a few bricks short of a full load, but at least Betty got paid. Betty because she thought she could name her successor. Hugo because he had no idea what to do with the data base and thought Betty could name her successor.

 

 

Feb 03, 2016 12:45 AM
Rosalind Nicholas
RE/MAX Condos Plus Corporation, Brokerage - Toronto, ON
Toronto Condo Real Estate Agent, Toronto ON

I found this post interesting and the comments informational ...... to be remembered for the future .....

Feb 03, 2016 12:50 AM
Keith Whited
RE/MAX Gateway - Alexandria, VA

Ahhhhh! If only building your real estate business were, Oh, so easy!

Feb 03, 2016 02:18 AM
Annette Thor
Connecticut Homes and Commercial Fairfield Cty,CT reinct.com - Westport, CT
Residential & Commercial Real Estate Broker in CT

Interesting story Greg....seems real estate is not a traditional kind of business model to sell.  I like Sheri's idea of getting a referral of 25% for all the business they close from your data base.

Feb 03, 2016 11:45 PM
Diana Dahlberg

Sounds good to me as well!


 

Feb 10, 2016 12:58 PM
Paul Fenelle
GLOBAL INVESTMENT AND ACQUISITION - Blue Diamond, NV
COMMERCIAL PROPERTY INVESTMENT AND ACQUISITION

Happens much more than you think research and if help is needed get some.

Feb 04, 2016 06:12 AM
Margaret Kapranos
Berkshire Hathaway Home Services - Novato, CA
San Francisco Bay Area REALTOR. 415-608-5070

Sounds like a valuation...the basis for selling anything, would have been the first place to start.  Valuation for a service business is risky business unless the business has assets beyond a database.

Feb 04, 2016 01:32 PM
Will Nesbitt
Nesbitt Realty at Condo Alexandria - Alexandria, VA
Nesbitt Realty is a family-run brokerage.

Houston, Texas Real Estate Agent with RE/MAX Compass? Greg Nino at (832) 298-8555.

Feb 05, 2016 12:47 AM
Diana Dahlberg
1 Month Realty - Pleasant Prairie, WI
Real Estate in Kenosha, WI since 1994 262-308-3563

Wow an interesting story.  Seems we all learned what not to do.

Feb 10, 2016 12:59 PM
Anita S. Zahn
Advantage Realty 863-840-1420 - Sebring, FL
Highlands County Real Estate Source! I work 4 U!

I don't think this was done right.  For that amount of money and only a small town of 200 Hugo should have done his homework. If I where Hugo I would have had Betty given me some training and time to make personal introductions.  Also Hugo could have invested the $25,000 in building his business and probabaly been much more succesful then what he was.

Feb 13, 2016 08:11 AM
Eren Millam
Realty World Cosser & Associates, Inc. - Chehalis, WA
Certified Negotiation Expert

Perhaps if she packaged it as leads it wouldn't have been such a big deal? If there's only 200 people in town, you can get all that info from the local title company though. Keep us posted with the results!

Mar 04, 2016 07:09 AM
Lise Howe
Keller Williams Capital Properties - Washington, DC
Assoc. Broker in DC, MD, VA and attorney in DC

Thanks for sharing a very provocative situation with us  - I agree with the suggestions that creation of a team would have been the way to go

Jun 24, 2016 12:57 AM