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How Trulia & Zillow can ruin your business

By
Real Estate Agent with RE/MAX

For the past week I have been trying to get my Trulia account fixed. There is no customer service number for Zillow or Trulia.  I tried many days to reach my rep but did not receive a call back.  Finally I contacted the billing department.  They then had customer service return my call. My rep also then called back.

What has happened is that on almost all my trulia listings  (30+) and ones I advertise on have a phone number that tells the caller "this number is no longer active. please go to zillow agent finder and find a qualified realtor to help you."  I told customer service and finally my rep Conor about the problem.  They promised to fix it.  Later that day Simon with tech department called me to say it would be fixed.  When he said it was done,  I checked and learned it was not.  This morning things went from bad to worse.  Many of my featured listings where I am the only realtor now go to ANOTHER agent.   i can go into more details. I would suggest you all check ALL your listings and advertising you do to see where the phone number goes.

Try on Trulia.com mobile going to my listing 6416 Pflumm  or 6420 or 6424 Pflumm.  I am the only realtor as it is featured.  Click on call Sharon.  See what happens.  If it answers,  it means it is fixed.

Please call if you have any advice for me.  

Sharon Sigman

913-488-8300

 

 

 

 

 

 

 

 

Comments (2)

Raymond E. Camp
Ontario, NY

Good afternoon Sharon,

What you really have to be looking at is the return on investment for these two sites. Also look if there may be a better way with this investment to advertise.

Good luck.

Make yourself an astonishing day.

Mar 02, 2016 02:12 AM
Mike Baltierra
Rise Realty - Eastvale, CA
Full Service at Your Service Realtor-Eastvale CA

It's about customer service as well. If they don't take care of it right away what good are they? It's hard to find good customer service these days. Hope things work out for you.

Mar 02, 2016 02:27 PM