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Ask An Ambassador: What Do I Do If Someone Poops On My Post?

By
Real Estate Broker/Owner with KD Realty - 408.972.1822 CA DRE#01366594

This post is inspired by Barbara Todaro's post Have You Lost Your Blogging Virginity .... 

 

Writing our first post can be very intimidating for some people. I know it was for me. There are some mighty big fish in the sea of the ActiveRain community. It's easy to default to believing that we cannot measure up to them or that we will never grow as big as they are. 

 

If someone leaves a comment that you find offensive or otherwise inappropriate ... let me introduce you to the DELETE button.  Hover your mouse over the comment box and the "Delete" "Report" and "Comment" links will appear.  

It is your Blog! Feel free to Delete an unwanted comment. If it's spam, for example, someone selling knock-off Gucci bags with links back to the website, I recommend you Report it. By reporting it, the ActiveRain staff will manage it possibly blocking the IP address.  

 

 

This may or may not apply to newbie members as much as others. One thing to consider when reading a comment on a post or answer to a question is the relationship the commenter may have with the poster.  This is something you likely may not know anything about. 

There are countless offline hours spent on the phone and exchanging emails between members of this community and true friendships are formed

There are "private jokes" "ribbing" and "bantering" between members in comments that are truly intended for the poster or commenter.  These comments may easily be taken out of context by a reader simply because the comment is being read through different eyes from a different perspective

 

It has happened with me. I've left a ribbing comment intended only for the poster.  One or more members read my comment and perceives it as an attack. If that happens, I feel the best course of action, for me, may be to delete the comment and apologize. Sometimes things get more muddled when we attempt to explain them.

 

 

As Barbara states in her post: "The so called “seasoned members” who not only slap you in the face, but they kick you in the ass, too!!!" 

 

Things are not always as they appear. That said, don't be confused by a balls out snarky, crappy comment that is personal and attacking on ones character. I've seen them and I am appalled by them.

I believe if it continues, those people will not be long for the Active Rain community. The natives will get restless and band-together in arms to ensure those folks are removed. Such bedlam is not welcome in this community.

 

Bottom Line: If you need help with crap comments on your post, reach out to an Ambassador for help or send Barbara Todaro an email. In her own words, she is serious about defending newbie members.  

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I specialize in probate real estate.
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avoid headaches
before they start.

“From the moment we met Kathleen, we were impressed with her professionalism, knowledge, patience, respect, humor, attention to detail, and compassion.  She's the Whole Package ~ excellent agent and wonderful human being!  In a potentially stressful experience, we have felt in good hands all along.  We are so grateful and recommend her without hesitation!”

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Comments(66)

Tracy Lee Parker
RE/MAX DFW Associates - Royse City, TX
Buy*Sell*Rent

Thanks Kathleen (my moms name too :) ) It happened to me once and I got my feelers hurt!! I deleted the whole post! lol

Apr 25, 2016 05:01 AM
Kate McQueen
Realty Associates Texas - Cypress, TX
Tailored service for your real estate needs!

I've been spammed plenty of times, it's spam, it will always happen.  But I've never had anyone leave an inappropriate comment.  

However, I once posted a comment about "cult branding" and the poster took it offensively, at least it seemed that way to me.  The poster believed that I had used the wrong terminology and that there was no such nomenclature in marketing.  Rather than debate the point, I deleted my comment.  It's not worth having hard feelings over.  Honestly, the poster has control over what can or cannot remain in the comments section.  After all, the public (if the post is public) can see the comments.

However, if Trump had been running for president at the time..... 

Apr 25, 2016 07:04 AM
Anna "Banana" Kruchten
HomeSmart Real Estate - Phoenix, AZ
602-380-4886

Kathleen oh yes we will band around our members and go to bat for them.  Over the years there has been a pooper or two but I learned early on to DELETE and move on. None of those folks are still here - not surprised.

Apr 25, 2016 09:23 AM
Praful Thakkar
LAER Realty Partners - Burlington, MA
Metro Boston Homes For Sale

Kathleen Daniels - well said! 

Although I am yet to delete any comment on any of my posts or re-posts, I do believe that the comments are 'dialog' between the poster and commenter - and it may be interpreted differently by someone who may not be aware of context.

Apr 25, 2016 11:27 AM
Endre Barath, Jr.
Berkshire Hathaway HomeServices California Properties - Beverly Hills, CA
Realtor - Los Angeles Home Sales 310.486.1002

Kathleen interesting advice just on a side note in the eight years I have been on Active Rain I never deleted a comment from someone who "pooped" on my post on the other hand I have written very articulate response and usually the offending party removed their own comment.... the only comments that are missing on my treads are from the spam-er and those I have always reported to AR.... on the other hand if I disagreed with someones Post I let them know that I will be writing a Counter Position as a Post, some appreciated it others felt offended...either way no harm done they do not interact with me that is OK by me....well that is my two cents as  TeamCHI - Complete Home Inspections, Inc.  would say:))Endre

Apr 25, 2016 02:35 PM
Diana L Faulkner
Romanoff Realty - Alamo Heights, TX
Alamo Heights Homes for Sale - Concierge Service

Anonymity can create trolls.  People will leave comments which they would never say directly to your face.  I don't spend any time on trolls or their behaviours.  It is good validation to hear an Ambassador discuss the delete button.  Thank you reiterating good manners and effective management of troll comments. 

Apr 25, 2016 03:31 PM
Richard Bazinet /MBA, CRS, ABR
West USA Realty - Scottsdale, AZ
Phoenix Scottsdale. Sellers, Buyers & Relocations

I completely agree, for the abusers, bullies and spammers, or whose purpose is to discredit, humiliate or ridicule; but let me be the devil's advocate for a minute. First, lets not forget our right to free speech - no censure allowed. Second, the delete button should not be used for people that don't agree with you, express a dissimilar viewpoint, or perhaps served you some humble pie, or perhaps corrected the facts or record. Not all AR posts are written by geniuses in real estate....

Lets encourage free speech, divergent points of view, new ideas, corrections, and disagreements... You don't learn anything when every one agrees.

And lets tolerate the empty comments that sometimes puzzle me as to their meaning... Amen.

Apr 25, 2016 11:32 PM
Kathleen Daniels, Probate & Trust Specialist

Richard Bazinet /MBA - I understand free speech. People can use their delete button for whatever reason they deem appropriate. It's their blog and they have the right to manage it however they see fit.  Thank you for your comment. 

Apr 26, 2016 03:26 AM
John Meussner
Mortgages in AZ, CA, CO, DE, FL, GA, IN, MD, MN, MT, NC, NJ, NV, OK, OR, PA, SC, SD, TN, TX, UT, VA, WI - Fair Oaks, CA
#MortgageMadeEasy Fair Oaks, CA 484-680-4852

...unless the "gucci" bags are nice looking, well made, and reasonably priced, then it's ok to click ; )

I have made great use of the delete button, one of my favorite features so I'm glad you pointed it out to others.

Apr 26, 2016 11:18 AM
Larry Johnston
Broker, Friends & Neighbors Real Estate and Elkhart County Subdivisions, LLC - Elkhart, IN
Broker,Friends & Neighbors Real Estate, Elkhart,IN

Hi Kathleen Daniels ,  Very nice blog.  Congratulations on the Feature. Just as a side note, I agree with you on contacting Barbara Todaro .  She will be in control of the situation. 

Apr 26, 2016 02:23 PM
Roy Kelley
Retired - Gaithersburg, MD

Congratulations on the feature recognition. This is good advice to share. Hopefully, the delete option will not be needed very often.

Have a great Wednesday and an outstanding week!

Apr 26, 2016 09:33 PM
Janice Ankrett
Burlington, ON
Staging Professional

Good advice Kathleen! I like my delete button .

Apr 27, 2016 01:54 AM
Bob Crane
Woodland Management Service / Woodland Real Estate, KW Diversified - Stevens Point, WI
Forestland Experts! 715-204-9671

It is unfortunate but there are a few cruel people out there, I have had some attack me a few times, some are coy, some are very overt.

I almost never delete, I leave the comments up there for the whole world to see, including their clients, only seems fair, if they want to be cruel then the world will have to the ability to find out about it through the trail of nastiness that they leave behind.

Apr 27, 2016 03:10 PM
Robert Vegas Bob Swetz
Las Vegas, NV

Hello Kathleen ...

I don't know how this post slipped by me, but I am here now and a great write!

Apr 28, 2016 04:46 AM
Marco Giancola
Beachfront Realty - Miami Beach, FL
Realtor (305)608-1922, Miami Beach Florida

Howdy Kathleen-thanks for reminding everyone that D button exists for a reason!

Apr 28, 2016 06:28 AM
Elizabeth Weintraub Sacramento Broker
Elizabeth Anne Weintraub, Broker - Sacramento, CA
Put 40 years of experience to work for you

I don't have any time for this kind of crap. It's very black-and-white. If a poster's response reflects in a negative way on my blog, they are gone. I don't look back, don't make excuses, don't sweat it. But it has been years since I've had to delete a comment. Can't remember the last time . . . There are ways to disagree that are acceptable, like saying, I disagree. And that's OK. I think most people catch on soon enough.

Apr 28, 2016 06:52 AM
Janice Zaltman
United Realty Group - Boca Raton, FL
Energy Efficient And Eco-Friendly Homes in Florida

Hi Kathleen: In our business, many times we can handle the "comments" from strangers or clients,  and when we are seasoned, it just rolls off. It can be different among peers..so thank you for corralling the support among all the active members who care about the integrity of the community. Let's scoop the poop and put it where it belongs. 

Apr 28, 2016 10:28 AM
Hella M. Rothwell, Broker/Realtor®
Carmel by the Sea, CA
Rothwell Realty Inc. CA#01968433 Carmel-by-the-Sea

Thinking back, have never deleted anyone's comment except for actual spam. And if someone did take a different view from mine, that is usually a business decision or law of their state. So it actually expands the discussion. On the other hand, I don't KNOWINGLY write blogs or comment on those of others to be controversial. The ones I shake my head at are the ones who state an ABSOLUTE OPINION about something. Expect to be contradicted here on AR! 

Apr 29, 2016 03:15 AM
Thomas J. Nelson, REALTOR ® e-Pro CRS RCS-D Vets
Big Block Realty 858.232.8722 - La Jolla, CA
CEO of Vision Drive Realty - Coastal San Diego

I prefer to leave the poopy comments there on my posts for all to see, even point them out to my readers sometimes. If someone wants to advertise they are an horses ass by ranting on my posts, I'm inclined to help them advertise their tantrum. Being an ass on AR is a huge Do Not Refer Me sign you hang on your profile. I find them amusing at this point; stupid is, as stupid does....right Forest!?!

Apr 29, 2016 02:45 PM
The Villages Realty
The Villages Realty - San Jose, CA
"Our Performance Will Move You!"

Hi Kathleen, just going through some of your archived posts.  Love the market reports!  Keep those coming.

Feb 14, 2017 08:47 AM
Eagle Ridge Realty
Eagle Ridge Realty - Gilroy, CA
"Our Performance Will Move You!"

Hi Kathleen, just going through some of your archived posts.  Love the market reports!  Keep those coming.

Feb 15, 2017 06:49 AM