Uncovering AccessLine

Let me start off by apologizing to all of you. I should have had this posting up last week, but school vacation has taken a toll on me and my already crazy schedule. I can't wait for school to start back up so I can regain part of my sanity...

Now let's get down to business, thank you to all of you who attended my Accessline class. I must admit the turn out was phenomenal and the feedback has been great. This post should serve as a refresher and future reference point. To those of you who didn't attend I hope you can find enough information here to motivate you to attend my next session.

Our class was a fast moving session filled with questions, excitement, and most importantly new found uses for Accessline. Below you will find a breakdown.

Captivating Sounds
The audio messages in your VM Mail box can be used to enhance your website and blog. It can also be used to create a memorable signature, describe the features of your new listing, and even provide an open house schedule. You can also use your VM as audio testimonials to be used in your listing and buyer presentations.
All you need to do is:

• Locate the proper VM in you Accessline list
• Download & Save the VM to your computer (don't forget to name this file so its easier to find later on.

Once you have created your document you will need to insert the audio file. To do this simply

• Select the text or picture that will be holding this audio
• Insert the Hyperlink by clicking on the Hyperlink icon or from the top menu items
• Once the link box comes up you will need to browse your computer for the appropriate file
• Press OK and test

This same process can be used in any office file (MS Word, Excel, PowerPoint, & Publisher).

Paperless Client Files
To minimize our paper dependency and save some trees in the process simply fax all your client docs to your accessline and later save each document and VM to your electronic client file. When your transaction is complete you can burn your e-File to a CD and provide a copy to your client and your MCA. It may be a good idea for you to dress up your client CD by creating a CD cover or label (software for this can be purchased at your local office supply store).

Save Your Minutes
We can all agree that our phone usege has drastically increased due to the amount of prospecting we must do to achieve good results. That being said, the accessline website allows you to modify the way you are notified of new VM and faxes and also when & how calls are forwarded to you. All of this can be done via the Internet from your Accessline Call Manager section. Preset extensions have already been created for your convenience and creating a custom one is as easy as 1-2-3. For example, if you want all your calls to be forwarded to your cell phone after being given the opportunity to leave a VM on your accessline you would need to select extension 31 from the call manager section. Creating an extension allows you to customize your forwarding options. You may want to have incoming calls forwarded to your office and then your cell should you not answer your office line. This ensure that callers will eventually find you.

Time Blocking
Use the Schedule feature to modify the way calls are treated throughout the day or week. For example lets say that from 8am - 11am you are doing all of your prospecting and want no interruptions. From your Accessline scheduler

• Select the days you wish to schedule
• Select the start and end time and the extension you want to use.
• For this example the extension will be #70-Message Center.

Don't forget to turn your scheduler ON or else all your efforts will be in vain.

Shortcuts
The class ended by us going over some of Accesslines shortcuts which you will find listed below. When calling your VM you will need to enter your password and then press the appropriate option to satisfy your needs. Those options are as follows:

• #1 To listen to voice messages (Touch 9*1 to find number --Touch 9* to return the call)
• #2 To direct your call (Find-Me Follow-Me)
• #3 To access fax messages
• #6 To send voice message (61 - To forward a message --62 - To reply to a message --63 - To initiate a new message)
• #8 To access user options (Change greetings, passwords, etc)
• #9 To make a call (USA wide)
• #0 To get recorder help
• #00 To get customer care

List of Extensions
From inside your AccessLine, touch 2 then:

• 10 Callers touch 0 to reach your Home
• 11 Callers must state their name before being transferred to you. You will have the option of accepting the call or sending it to VM after listening to who is calling you.
• 20 Callers go directly to your office
• 21 Callers touch 0 to reach your office
• 30 Callers go directly to your cell
• 31 Callers touch 0 to reach your cell
• 40 Callers go directly to a number you program on-the-fly
• 50 Callers touch 0 to reach you at a number you program on-the-fly
• 70 Callers directed to your Voice Mail

I hope this post helps you remember many of the things covered in our class. If there is something I didn't cover or you need more help with, feel free to post a comment below so I can provide you with the necessary assistance. Once again thank you for attending this class.